If I could give no stars I would. I bought one of their Leap tobacco products and when I opened it one of the cartridges in the two-pack was clearly damaged/leaking all over the inside of the package, rendering it non-usable. It's not an issue that can go through Leap because it's not a manufacturing issue, it's leaked out. I went back a couple hours later, with my receipt and they told me too bad, it's not our problem but you can try Leap. I told them I have my receipt and it's barely opened today. They said they CANNOT exchange it (not even get my money back), the manager is the only one that can and he won't do it either. It seems crazy to me that they can sell someone a bad product and not exchange it. I work retail myself and I know that if there is bad product you can send it back to the vendor. Horrible, horrible customer service. If you buy anything here, you'll just have to hope that what you buy is what it's actually supposed to be inside the package. How do you just sell bad product to someone and not stand behind it. Had the package been clear/transparent, no one would chose it if it's bad and generally the store wouldn't either (unless they chose to discount it). So be careful those who shop here, check all your merchandise before you purchase. And if you can't see it (especially if it's expensive), know that they don't care if you get bad merchandise. I understand the importance of customer service and this is UNACCEPTABLE service. I even went to a different Holiday and they said that there isn't any reason they shouldn't exchange it (they couldn't because it was a tobacco product and wasn't purchased at their store). That I can understand and appreciate the honesty. I love Holiday gas stations but this has by far ruined it for me. If you have a choice AVOID THE HOLIDAY OIL ON 1600 N. IN OREM, UT. Unless you're fine with being ripped off or if you buy something that you can CLEARLY see it's good product. I can't believe a manager would be okay with this type of service. I hope this helps and I know word of mouth is strong and I work near this store, no one else should have to deal with this kind of terrible service. read more