I visited the Pro Dentures located at Northwest Freeway to have a tooth extracted on 6/5/17. During the extraction, Dr. Searby, said he hit the tooth next to it. When I got home I realized he had not only hit the tooth next to the extraction, but broken it and half of the tooth was missing. I called the next morning when the office opened and they said they would repair the broken tooth for free. I made an appointment for the following day, 6/7/17.
When I arrived on 6/7/17 for the tooth to be repaired, the lady at the front desk said the doctor wanted me to pay $265 since the tooth already had a cavity and was put on a proposed treatment plan. However, I had not prioritized to have that tooth fixed right away since I was private pay; paying out of pocket and was going to have it filled at a later date. At this point, since the doctor broke the tooth, it has now become crucial to have it repaired.
I went to the back and waited 20 minutes for the doctor to arrive to speak with him about the tooth. When he finally arrived, he showed signs of negative behavior and attitude, appearing very ill mannered and rude. He asked, "Why are you irritated with me" and I proceeded to explain that I was frustrated because I was told the repair would be done for free and now have to pay $265 for his mistake. Dr Searby stated, "your tooth was not whole when you came in because of the cavity". However, on my initial visit, he had told me that specific tooth was not a big issue and could wait to be filled. At that point, a man by the name of Steven (an Assistant presumably), walked into the room and told the doctor, "Don't worry about her because she clearly doesn't understand what you're trying to tell her and I need your help." Steven then walked out of the room, made copies of my x-ray, and brought them back, aggressively slamming them onto the counter and storming out of the room. Dr. Searby was still in the room and showed me the x-rays with the cavity, explaining that the cavity was large although he didn't say that on my initial visit. The initial visit he used the words, "teeny, tiny hole" to explain the cavity.
I insisted that he should still do the work for the quoted "free" price and he said, "I guess the issue here is the money so I guess I'll do it for free if it makes you feel better since obviously you just want someone to make you feel better." I then explained that it was not about the money but the principle of the fact that he was the one that broke the tooth. I told him I was leaving and he slid with his chair to the opening of the room and said, "no, You're not going anywhere". I asked him to move and that he was being rude. He sarcastically says, "Well, I'm sorry I'm being so rude" and he slid out of my way for me to leave.
I am very upset with the services, the professionalism, and the damage received by this business. read more