Pro Alliance Services
This was my first time working with a moving company for a residential move. I was nervous, especially as we're in the middle of a pandemic, my husband would be working during the move, and my toddler would be...well, parents know what I mean. I did a lot of research to curve my expectations, but it was definitely time wasted as ProAlliance only exceeded them! From the intake call, Joe presented his business with confidence of what would be a smooth move. After spending two days of research and requesting quotes, I was won over by not feeling like another sale, but a person who simply needed a few extra hands during this tough time. I'll unabashedly admit, I'm obsessively organized, so I emailed Joe a couple times with questions and he replied within 24 hours and further reassurance of my move. His responses were thorough and unlike past experiences, I didn't feel like an inconvenience. He responded to my texts and emails with an obvious smile from afar to assure everything would be taken care of. By moving day, everything was seamless.
Most of the time when a manager or owner says their team is the best in the business, it's just sales lingo or a gross generalization. However, it was simply the truth! I had the best movers! They came 10 minutes early, were super courteous, and worked hard - even in this California heat! I had two teammates for my two bedroom, second story apartment. The team lead was Allan, who was excellent in making sure the job was done right. Upon arrival of both locations, Allan and Marlon made sure the truck was placed well enough as to not obstruct traffic and pedestrian passageways. I was so grateful, because I didn't want to give a bad impression to our new neighbors. When I walked him through our home, he was methodical in the way the boxes and furniture would go in the truck. We have items from fragile canvas art pieces to ergonomic, electronic desks. Upon reviewing the items, everything - even the packaging - was in good shape! This is what I was most impressed by! I was especially appreciative as he took the time to study my labels and color coordination of the boxes and furniture. Everything was exactly where it was supposed to be in our new home, which made unpacking a breeze. The other teammate was Marlon, who's hard work ethic and speediness made the move go by in a flash. From start to finish he was managing multiple boxes at a time and took particular care of my furniture. He was dedicated to getting the job done in a timely fashion at both locations. He was not afraid to ask for clarity on items' locations, which exhibited a sincere ownership of his work.
Their motto on their truck says, "Moving Can Get Heavy, We Make It Light". Moving is truly a heavy task (a burden we all have to endure at some point), but having reliable and hardworking movers like ProAlliance makes a hefty job light! read more