Hello to the loving pet owners of our world,
I contacted…read morethis establishment by phone and spoke with the attendant. She quoted a fee of only $120 to see my small pet, Rooroo. Before the visit, I observed two ticks on her, both of the same size and located in the same area. I was uncertain about how long they had been attached and wished to have her examined and the ticks removed. The cost for each tick was an additional $80, and if the removal proved difficult, the total cost could exceed $300 and may have to be still yet done by a regular vet of my choice the following day. That would have been an additional set of fees as well. This fee was solely to ensure the ticks were removed and my pet was free of health issues. Furthermore, the facility only accepted cash or credit card payment at the time and would not invoice my existing pet insurance plan, which I have through Walmart and Fetch via AARP. Consequently, I decided to take her to a nearby friends house that loves my kitten and my cat returns the same love and trustworthy them and because she is very important to me, and I could not perform the procedure myself, as I am emotionally attached to my pet, whom I consider my baby, and I only wanted the best care for her. Hence, upon arrival, I found the staff to be unfriendly and primarily focused on financial gain. It was late at night, around 2 a.m., and I woke a friend who is knowledgeable about such matters to assist me. I offered the friend a fee of $100, and because of the mutual trust and affection between my pet and the friend, the procedure was completed in about two minutes. I am strongly opposed to any service provider prioritizing profit over the well-being of a living creature, especially in emergency situations. My experience at that facility demonstrated greed and a lack of compassion from the staff, and I will not return.
I called this emergency veterinary clinic because I was deeply worried about my little fur baby, RooRoo. She had two ticks attached in the same area, both about the same size, and I did not know how long they had been there. As any loving pet owner would, I wanted her examined immediately, the ticks safely removed, and to make sure she had no health complications.
What I received instead was a price list before compassion.
I was told it would be $120 just for them to look at her (exam fee), plus an additional $80 per tick for removal, and possibly more if they considered it difficult. That meant I was facing over $300 simply to help my baby in a moment of fear and urgency. I also asked about the pet insurance plans I carry, and they would not bill either one. Payment had to be made immediately, on the spot.
When someone calls in distress over a beloved animal, the first concern should be the pet's well-being, not how fast a debit card can be swiped.
I took RooRoo there anyway because she is my baby, and I wanted the best for her. But when I arrived around 2:00 a.m., the atmosphere felt cold, unfriendly, and centered on money rather than care. There was no warmth, no reassurance, and no sense that anyone truly cared about the frightened little animal I brought through the door.
That experience upset me deeply.
I ended up leaving, waking a trusted friend in the middle of the night, someone knowledgeable with animals, someone RooRoo knows and loves. Within two minutes, the ticks were removed calmly and safely in an environment of trust and kindness.
That contrast said everything.
I understand businesses must charge for services. I respect professionals being paid for their skill and time. But when an emergency clinic appears more concerned with profit than compassion, it leaves a lasting impression. When a vulnerable animal is involved, empathy should come first.
What I saw that night felt like greed, indifference, and a complete lack of heart. I will never return.
My RooRoo deserved comfort and care. Instead, we were met with a cash register.
