I have been coming here since Dr and Mrs Kelly owned it (40 years) I really like Dr Baddley, but…read morewaiting outside in a vehicle for 3 hours or more is ridiculous and no way to treat your customers. The front desk has been less than helpful and just tells you to "call back later" to find out when you can fight through the crowd of patients waiting to sign in.

I've got 2 sick cats and called and injured about help if im on social security and disabled, they…read moredon't have payment plans , im going to have to call humane society, im not happy because just writing this review is a difficult task , does anyone want to help or can you adopt one? I don't want to let any of them go to adoption, they are the sweetest,

Dr. Williams is the best! I travel from Marion, AR to take my dogs to Grace just because he's the…read moreonly vet I trust. He caught a heart murmur my dog had that two other vets had not caught. The staff is also very friendly and I know my fur babies are always in good hands.

My dogs always enjoy their stay! I frequently call last minute and they have always been…read moreaccommodating!

Over the weekend our dog, Ruby, had eaten an entire loaf of raisin bread, she started acting off…read moreand instead of taking her to the emergency vet we decided to wait and bring her to Utopia. She was not established at a vet yet, but I had read great reviews about Utopia. So we brought her in almost as soon as they opened. Everyone was incredibly welcoming and friendly to Ruby! They got all her information, listened to all of our concerns and let us know that the doctor didn't get in for about 30 min so we decided to wait. After only 15 minutes the doctor was immediately in our room taking a look at Ruby. She drew blood to test her kidneys and went ahead and did a routine check up. She updated Ruby's shots and got her on a monthly flea and tick med. In the end, we only owed around $180. They gave us a coupon that ended up taking off the cost of the blood work!! We are extremely grateful for the Utopia team, and 100% will be bringing Ruby back, I have already recommended my mom and her three dogs here!

I found an amazing dog with no collar. Or he found me on one of those 100 degree days He was very…read morelarge and I could not house him, even temporarily. They told me to bring him in and they would see if he was chipped. He was! They handled getting him back to his owner for me. I was very impressed.

Our dog was put to sleep by the Vet and disposed of without advising my wife or I of the cost…read more After the fact we got a bill for more than $500! We had already paid out more than $1000 for the same dog's surgery the year before. Before you authorize any services from Cloverleaf be sure to get an estimate in writing!

Came here when my dog was super sick. Not only was the staff incredibly professional, they were…read morealso very informative and super helpful. I definitely recommend bringing your pet here because the staff here knows what they're doing and treat your dog just like one of their own! Can't say enough great things about them. Thank you so much!

I recently took our box turtle to Berclair Animal Hospital PC because he wasn't feeling well, and…read morethe experience was great. I had tried to book an appointment online, but it didn't go through. When we showed up in person, the staff was very understanding and still worked us in right away. They were kind, patient, and clearly experienced with animals. The vet took the time to examine our turtle and explain what might be going on with him. I really appreciated how calmly they handled everything and how they answered our questions. It made a stressful situation feel much easier. We'll be picking him up tomorrow at 11 a.m., and we're very grateful for the care they've given him so far.

I had a deeply upsetting experience at Berclair Animal Hospital with Dr. Snow regarding the…read moreeuthanasia of my nearly 12-year-old cat. My cat suddenly became severely lethargic, refused food and water, couldn't use the litter box, and cried out in pain whenever he tried to move. As a former vet tech and wildlife rehabilitation student, I thoroughly palpated my cat at home and found no obstruction. Upon arrival, Dr. Snow demonstrated a shockingly poor bedside manner. He didn't personally inquire about my cat's recent behavior or history; instead, he delegated these questions to his vet tech, only to later disregard the provided information completely. He abruptly diagnosed kidney failure, urinary obstruction, and neurological distress and bluntly blamed me for my cat's condition, citing his overweight status--even though my cat had been overweight when I adopted him as an adult rescue. Financially, I clearly stated our $200 budget for immediate payment and requested options for billing or payment plans. Despite this, Dr. Snow insisted payment be made in full immediately, resulting in charges nearly $100 over our stated budget. He performed an unnecessary catheter placement procedure without my explicit consent, even after I had already signed paperwork authorizing euthanasia. Additionally, I signed paperwork for a paw print keepsake that I never received. Dr. Snow repeatedly pressed for payment while I was clearly distressed, trying to process the heartbreaking reality that my beloved cat wouldn't be coming home alive. To add insult to injury, he coldly mentioned cremation services would cost extra and wouldn't allow us to keep our pet's ashes. As a final, insensitive gesture after helping me bring my cat's body to the car, he casually asked how many cats I had left at home. After five years of trusting Dr. Snow with the care of my pets, I am deeply disappointed and heartbroken by this experience. His lack of compassion, professionalism, and sensitivity during one of the hardest moments for a pet owner was unacceptable. I strongly urge pet owners to reconsider trusting their pets to Berclair Animal Hospital and specifically Dr. Snow, especially during sensitive and critical situations.

The staff was kind, patient, knowledgeable and walked us through every step. They gave us a…read moredetailed description of the costs as our dog needed more diagnosis. It got pricey fast, but you do have to remember that you are coming to an emergency center open at the latest hours. If it wasn't for them where would you go? Emergency care is expensive, you have to decide whether your budget allows, your are willing to go into debt for it or if it's time to move on.

We had to take our Belgian Malinois to this ER. Granted, many pets had injuries much worse than our…read moregirl. She had a small tear in her left hind left, and a strain. We were there for about 5 hours; however, I understand the most dire comes first. Great service, and kept us informed about our baby. Very kind people that work on the weekends. Please be kind to the employees, as they are an ER, and work very hard to keep our pets alive. Unfortunately, we have visited this ER a few times. Not a bad reflection on this ER. Our girl does not know when to slow down-even with an injury. Get ER if your normal vet is closed

Dr. Briggs is the best vet we've ever visited, hands down. Throughout the last few years, we ended…read moreup being a sort of hospice-care house when we had a cat diagnosed with lymphoma. She referred us to a local oncologist, who was (understandably) pricey. One of the many things our sweet cat needed was near-daily subcutaneous fluids, which are difficult to do. They allowed us to bring in our cat and his fluids bag, and they set up his drip for us free of charge. When we eventually lost him, they were incredibly supportive and kind. A couple years later, we ended up with a cat diagnosed with cancer (squamous-cell carcinoma) this time, and another who was FeLV-positive (from birth). Dr. Briggs was supportive of our decision to continue end-of-life compassion care for as long as their quality of life was maintained, and was more than willing to provide the appropriate prescriptions to manage their pain and other symptoms. She worked with the local compounding pharmacy to ensure we could get easily-administered liquid medications, so we wouldn't have to stress out our little ones with pills. When the time eventually came to say goodbye to each of those cats, Dr. Briggs made the time to be with us and compassionately administer the euthanasia drugs. She administers a sedative first, which allows for a more humane, restful passing. She and the staff at Southwind have been nearly as heartbroken as we were each time we lost a pet. Our other pets also love Southwind! We have one cat who has been incredibly healthy her whole life and only goes to the vet for her checkups, but because they are a Cat-Friendly practice, they understand how to manage her anxiety about the vet. Our dog LOVES going to the vet, and she always gets TONS of hugs, pets, and cuddles from Dr. Briggs and the technicians. We've seen Dr. Cooper and Dr. Mosely on occasion when Dr. Briggs has been unavailable, and we've had similar experiences with both of them. If you're looking for a vet in southeast Memphis, go to Southwind!!

Like Lisa, I recommend going elsewhere. This was our second visit in a few months. The vet was nice…read moreand thorough, and they are convenient. I thought they were a little expensive on the first visit, but this 2nd visit was very problematic. I took my dog for grooming. They originally said $45 for a puppy cut. So I scheduled. (For context, my regular groomer that came to my house was about $80.) Last night, they texted me asking for my rabies vax, which was done in another state. During my 1st vet visit, I had asked them to transfer the records, but I guess this wasn't done. Without the rabies vax, they wouldn't groom. So, I asked them to request records again, but if she wasn't up to date, I asked them to give her the vax. They wouldn't do a vax without a complete physical. I dropped my dog off and came home. As I was about to pull into my neighborhood, they called and said I needed to come back to sign a paper. So, I went back to sign. Then, they texted me an estimate for $248 (you can see from photo) for physical, bloodwork, all vaxes, and grooming. I said I didn't need blood work. So, they reduced the price to $205 (you can see from photo-but may need to click on it to see it fully). They later called and said my dog needed to be sedated to be groomed (never happened in the 3 years I've had her--she is tiny and has no teeth), and that they could only do a bath today. I went to pick her up, and they said that she was already up to date on rabies vax(!!) but gave me a TN tag. They first charged me $160. Then, when I asked about not needing the rabies and only getting a bath, she told me $210. I was stunned. How is it possible that I had to pay more for a bath with no rabies vax than a grooming with a rabies vax? And I had to pay for a physical when she already had her rabies vax, which they should have known from our first visit? So, basically, I woke up this morning thinking my dog would get a grooming for $45, but I left paying $205 for a bath, wasted time, and stress.

I'm so glad I decided to try PetVax. This is a new location and they are super clean and the…read moreservice is amazing!!! Very friendly staff, they truly care about your pets wellbeing and answers any and all questions. What I love the most is not feeling pressured!! We've all had that moment when you walk into the vet, just touching the door your already calculating the dollars. Here they walk you through every option, they give you great pricing and they are HONEST! The manager here is Rob and he is super helpful and amazing!!! Oh and they take CARECREDIT here... which means if you qualify and you have that card, it will save you from having to worry about the BIG bill... GIVE THEM A SHOT! You won't regret it :-)

The single worst petvax location. From misdiagnosing my dog that unfortunately died because of it…read moreto actually never being seen because I'm constantly having to make appointments at another location. Currently writing this sitting at the WONDERFUL EAST Memphis location while my cat is finally being seen after having to leave their location after 30 mins of my appointment being wasted and another 30 mins to wait...... NEVER go to this location as I will NEVER be going back either :)