This dealership bent over backwards to get me into my new 2018 CHR, the dealer and the seller both did as much as they could to make it possible for me to own it. Well, little did I know after buying the vehicle it would take so long for them to get my information sent through correctly for my registration and licensing. Actually, it has almost been 60 days since I have yet to receive them and I just found out that they were not even processed through at the dealership yet! We have called numerous times within the past 2 months and can never get ahold of the same person little alone a manager. I don't think I would ever buy here again due to that reason. read more

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.My buying experience was fine. They matched the price of another dealership I went to who said his was the best price around (Priority matched their price even having to get the car from another dealer). Having done a lot of the leg work via emails/phone calls (the only way to go), I was still surprised it took 2 hours to get out the door (and that's with no trade in and paying cash!). Having just read some negative reviews about the service department, I hope I don't experience that because the last dealer's service department I worked with (different car) was very good. One of the reasons I chose Priority over the other dealer was because Priority's service department seemed to offer more. read more

. Picture this: Husband, Very pregnant ,wife and , two kids (one with a pacifier that he should have given up months ago but don't judge me, let's talk about these jokers at Priority). We go in with a plan. Let Husband to all the talking, we've already got an awesome quote from Ourismon on the care we want (but who feels like driving to Chantilly) and we already know what the fair value of our trade in is from our bank. If they match the price we will go with them, if they give us somewhere near $6,000.00 for our trade off (even though according the bank they can sell it for much more with a little elbow grease) we go with them . They try all the usual tricks. They try to negotiate the trade in first, we tell them no we just want to talk the price of the car. They try to get us to use their financing, we say no we already have a great deal from our bank and we don't take large amounts from strangers unless we are desperate. We have good credit sir, go on with your lame ass loan we don't want that ish. Per the usual song and dance they keep us in there for 2 hours and before telling us they will match the price (I'm restless and my kids are tired too but we are thinking we are near the end.) All is going well until the trade in, guess these jokers thought they would "make back" their money. We show them the quote from our bank saying that a car in our condition should get $6,500 for a trade in but we are willing to take $6,000 and be done with it. All of a sudden random ass manager comes out looking mean as hell says $4000 is all they can do. Husband comes in play room and tells me. I say well tell them $5,500, Mad Manager says "we all in, this is our bottom line" I say Husband get our ish, this is insane we are about to purchase a damn near $40,000 2017 car (that you have to get rid of anyway to make room for 2018), we spent 2 hours in here and y'all wanna nickel and dime us for a few hundred dollars. So I am thinking song is dance is still going on cause we walk out and car dealer chases us out (nice guy by the way). I say listen, (was quiet the whole time cause honestly I am the bad cop, my hubby is the good cop) "this is not how negotiations work, y'all need to budge on that price cause it's the principle at this point and y'all not about to disrespect us" He says well we are offering a lifetime of oil changes and fluid top off. I say "with all due respect sir, we are buying a 40,000 car, we could care less about some oil when local drunk Mr. Lou can do that for $10 and we aint gotta deal with your garbage ass maintenance center, yes I did the research its garbage" He didn't argue with that point. So he says "how about we split the difference, $4750, I say now we are talking. He goes back in, comes back out and reports that Mad Manager says "we are already losing money with the low cost of the car (mind you it aint even that low, he's exaggerating) we can't move. I say so let me get this straight, you people are about to lose a sale on a car that you have to get rid of anyway for $750, you won't ever see us again we are done. Husband goes to Carmax that night just to confirm that what our bank said was true. Carmax offers us $5,000 on the spot for car. Next day I send husband alone to Lustine. Although, they kept him in there for 5 hours, they match everything, Carmax price and Ourismon price and now we are the proud owners off a 2017 Highlander with 2 years of free oil changes so Mr. Lou bout to miss out. Moral of the story, they're petty as hell at Priority (over $750, I mean really) and Mad Manager is a damn idiot. read more

It's a very nice place to buy a car, specially when you deal with a professional sales man like Ronald, I really admire his knowledge of knowing the cars well, he doesn't force you for the deal but clarify all the differences and options which will help you on your decision, I went there to buy used car but I ended up buying a brand new car with a very reasonable price, the first time I offered him a ridiculous bargaining price which makes other place sellers angry but due to his professionalism he didn't get upset at all instead he helped me to understand my other options, I bought my 1st brand new car on 06/05/2015 with the help of Ronald!!! read more

I cannot express enough how thankful I am for the excellent customer service I received from William Park and his staff at Springfield Toyota! 5 Stars across the board!!! I attribute our wonderful experience to our great sales representative, William. His patience, attention to detail, and vast knowledge played a huge role in this process. He was incredibly respectful while answering the many, many questions we had. It was clear he had our best interest at heart throughout this entire process. Over the two days I spent working with Will, not once did I feel pressured, or rushed into making a purchase. That has never been my experience when buying a car. If you are looking for a straightforward, no-nonsense, knowledgeable, (but most importantly - respectful!) car salesman, William Park is the one. read more

When you go to this location to get your car I would recommend Will Avila as your sales person. Recently purchased my car with them and he was very helpful and honest. Even after "his job was done" he's always being checking and making sure everything is well with the car. read more

Buying this car should have been as easy as it gets. We used the app TruCar to select a non-negotiable price so that we wouldn't have to deal with well... the dealers. And they managed to make a number of mistakes all while being highly unprofessional, smirking & visibly bad mouthing us to other staff members. So here are the things they managed to mess up... 1.) Didn't put me on the title (only my boyfriend), even though we specially stated in the beginning that we were getting a joint loan, etc. 2.) Mysteriously added $875.00 onto our agreement, ignoring the price we got on TruCar... it was only by asking what is this price that they said, "oh, your absolutely right - thank you so much for pointing this out!".... your welcome. 3.) Completely unprofessional. We were all exhausted, since they would just leave for 30 minutes so someone new could come over and try to get us to finance with them OVER again... so rightly so we were a little... snappy after three plus hours of waiting with five or less minute segments of real car buying. Nicholas Smith especially would smirk, laugh quietly to himself as my mother would sign something and then managed to say to my boyfriend as I walked out, "Good luck with that one." Not to mention, as he went in the other room to pick up papers from the printer, I could see him laughing and muttering under his breath to the other employees about us. All in all... similar to a brothel, but less professional. read more

Horrible! I called first to ask how much it would cost to check my radio. The first woman said the diagnostic would be $125. Then "Samuel" came on and said it would cost "zero"; they just do diagnostics on lights, etc. I took it in and it took 1 1/2 hours for Samuel to tell me they don't know what is wrong with the radio and they will have to do a diagnostic ($125) to find out. I said no and left. Then I looked on-line which said to look in the trunk at the wires into the speaker, and sure enough, I must have jostled it when I loaded the trunk. It too 1 minute to find and fix. This is the sleaziest place with con-artists and bait-and-switch policies. Don't go there!!!! read more

Superior service. We have purchased 3 cars from Springfield Toyota since 2002 and have our cars serviced here for more than 10 years. read more

This is seriously the happiest I've been in a car dealership in a very long time. I used to have a Ford and 1) the car was terrible but 2) the Ford dealerships I went to were even worse! The Ford workers were always so rude, condescending and incompetent. Not that way at Priority Toyota! Not only were the salespeople friendly and helpful (to be expected right?), but the service department workers are SO kind and greet you instantly when you come in. That's how it's supposed to be! Shoutout to Ernest in sales who helped me in buying my RAV4. He was very helpful in getting me exactly what I wanted. Thanks, Priority of Springfield! read more

This review has to do with Oliver Aguilar at the Priority Toyota in Springfield, who worked with me to view a 4Runner. He would get 5 stars. I've purchased 4 new cars from dealerships in my life, I've met good and bad salespeople. If you looking for a new car, Oliver is really straightforward, very very very knowledgeable about Toyota products, is helpful and not pushy. When you buy a car, its a high priced asset that the dealership will try to make money on, that is their business. I cant give 5 starts because I did not purchase the car yet, but my experience was great and I left knowing that I can recommend Oliver to people who are shopping. Having the right salesperson can be the difference between a regretful decision, or driving off happy knowing you got a great deal. Do your research, and if you choose to visit Toyota in Springfield, ask for Oliver. read more

Customer service is abhorable. The service department does a good job (Fred was our advisor) but the shuttle is a nightmare and the efficiency of the individuals who answer the phone is beyond awful. Called 5 times and waited over an hour to be picked up by the shuttle (who never left the dealership until I called a 5th time). The promised time of 1 hour was 4 hours by the time I left. read more

The salesman and his manager at Priority are dishonest, they added multiple processing fees and dealer fees (many times) to the quoted price. I made a mistake by walking in to this dealer without having an 'out the door' number , thus we didn't realize that the outrageous high processing fees had been added multiple times to the purchase price, plus about $2000 of 'fees' that they added claiming these are standard 'fees'. Please check the sticker , they have the delivery processing and handling fee already added to the sticker price at the bottom of the sticker, so your sticker price should ALREADY include the processing fees, don't let them add this fees multiple times (under a different category of 'fees') to the quoted price . Additionally they need to do a better training of their other sale staff and finance manager. The sale person who tried to sell us additional options such as under coating, paint protector was probably the most unenthusiastic salesperson I have ever met. She came in and sat down, gave me a monotone sale pitch as if she was reading it directly from a script. I was turned off by her robotic demeanor within 1 minute. Anyway, as soon as I told her I was not interest she stood up, gave me an artificial smile and walked out. Also, their financial manager was another one that could use some customer service training/refresher course, he was also impersonal (I guess it was probably because we did not finance thru them so he/dealer didn't make additional profits?) , I had to tell him THREE times that my name was misspelled on the paperwork before he corrected it, simply because he wasn't paying attention, then he gave me blank stares most of the time whenever I asked a question. I felt very uncomfortable and I knew right away that visiting this dealer first was probably a mistake....Please note that when I bought my previous RAV4 at another dealer (Ourisman of Fairfax) I had not planned on purchasing the extra under coating for my car, but the salesperson there was so convincing/friendly/informative that I ended up purchasing the undercoating...maybe Priority Dealer should get some advice from their competitor on how they train their staff...?. Please beware of their fees, fee of fees, and more fees. This Priority dealer has the fitting name in that making profits is their Priority! read more

DO NOT BUY A CAR HERE! We purchased a used car, not certified and we didn't buy a warranty. And within 60 days the brakes gave out. In less than a year, after multiple engine problems, our mechanic told us the car was no good, to not bother having it repaired, and that the vehicle would need an entirely new engine. Without certification or warranty, Virginia's Lemon Law doesn't help you, and Priority won't stand behind their product. Please don't buy here! Save yourself the money, time and energy! We're in our 40's, we've bought and sold many cars, and this is the worst and most disappointing experience we've ever had. We want to help customers and potential customers avoid the headache you'll get if you buy here. Additionally - Priority's service department was not helpful. read more

I went in to buy a new car in January and Justin Baumgartner was our sales guy. After a several hours of negotiating we finally got to a price that we both agreed upon and i was more than pleased. So please in fact that i went back T W O more times to purchase T W O more vehicles from Justin. The priority for life is really great but Justin is what kept me coming back. He explained everything thoroughly and any questions he answered for me. I believe he went above and beyond, and that really made the difference for me. I think buying a new car is stressful no matter what, but it's good to have a sales rep that's straight forward and helpful. So thanks again Justin, you got a loyal customer for life! read more

Not only I but many of my family members have purchased vehicles from this dealership and have had numerous issues but it is about time I write a review. My brand new 2019 Toyota Camry with less than 10k miles rotors would pulsate. So my husband and I decided to take it to the dealership for the regular oil change and for them to fix the rotors as the car's front would pulsate when you brake anytime. In my appointment I had wrote down what was wrong and also told staff member Chris what was happening to the vehicle as he wrote it down on a piece of paper. He than told us the service for brakes would need to be done tomorrow as it was 4:30pm so my husband and I decided to leave the vehicle overnight. Next day comes Chhay Hem calls my husband to tell him that there is nothing wrong with the vehicle and stated "You did not write down what was wrong with the vehicle so it wasted my time." When we had clearly told Chris and wrote on the general notes of my appointment what was happening. First of all it was my waste of time to even have to speak to such a rude and incompetent worker who clearly does not know what the hell he is doing. Second, for him to tell my husband it is a waste of time was so uncalled for like who the f*** is he? Next, my husband told him to check again and Hem said he would call back but nothing until the next day and even then I had to call the service line numerous times and waited well over 20 minutes on the phone for somebody to tell me that "Service is busy, nobody can come on the phone right now." ARE YOU KIDDING ME?! That's your damn customer service to a loyal customer who has not purchased one, not two, not three, but MULTIPLE VEHICLES! OH and this is not all, Mind you I dropped my vehicle off on wednesday and now it is Friday and me and my husband took the time out of our busy schedule to go show the dumb, incompetent and rude Chhay Hem what the heck was actually wrong with the vehicle. When he finally heard the pulsation he said "We can't change the rotors, toyota has changed the policy we can service the front two to see if it would fix the issue" SO IT TOOK HIM THREE DAYS, FOR US TO DRIVE FROM MD TO VA TO SHOW HIM WTF IS WRONG WITH THE CAR FOR HIM TO SAY OK WE WILL SEE... and the cherry on top... I AM NOT GETTING MY VEHICLE FOR ANOTHER DAMN DAY. I WILL NEVER EVER EVER EVER RECOMMEND THIS DEALERSHIP TO ANYBODY. read more

Priority for life? More like wait for life. Don't be fooled by the free inspection free maintenance etc...the wait is ridiculously long.. totally not worth the brain damage and headache. Time is money! In this case you're just wasting your time. read more

This service department is an absolute nightmare. I purchased a vehicle from this dealership and it came with lifetime oil changes, inspection, and car wash. The first time I took it in for an oil change, I made an appt and they told me it would take 60-90 min. After 90 minutes in the waiting area, I checked on the status and they hadn't started the oil change because they did not have the filter in stock. I waited another 2 1/2 hours for them to complete the job for a total of 4 hours and the car was returned dirty because they said the car wash was down. About a year later, I took it in again for an oil change and inspection and I confirmed in advance that they had filter before I arrived for my appt. After 2 hours in the waiting area, I checked the status and they had yet to inspect the car and then told me they did not have filter in stock. I waited a total of 4 1/2 hours to get the car and had to take additional leave from work. The last time I took the car in, they told me it would take 1:45 min for oil change and inspection. After learning my lesson from the past, I did not wait for the car and got a ride home with my wife. 3 hours later, the service dept called me and asked if I was still waiting in the waiting area and told me that the mechanic had stripped the oil plug. As such, they needed to order the part and told me the car would not be ready until the next day but noted that the car wash was down again. I picked the car up the next day and they agreed to hand wash the car. When I got the car home I parked it in my garage and unbeknownst to me, the car leaked about a 1/2 quart of oil all over the floor. The next morning, I pulled it out and tracked oil all over the driveway. I had to take it in again and leave it over night to be fixed and cleaned. They told me that the tech had failed to put a new ring on the oil plug. After this last ordeal, I asked to talk with the General Manager. After telling me that they would get him, they introduced me to one manager after another and ask me to describe my experience and this issue. I eventually gave up. I will NEVER bring my car in for service again. The money saved for an oil change and inspection is not worth the hassle...this dealership is TERRIBLE. Save yourself the aggravation, and buy and service your car elsewhere. read more

I had an early appointment for my Camry to have routine maintenance, but missed it entirely. They were gracious and re-scheduled me for the very next day. I took my Camry in during the morning, and the had it finished before lunch time, and even gave it a complimentary car wash! read more

**Update** Turned out my tire that had the pressure light on, had a Nail in it. Went to a near by facility to get it fixed =).

I had a 1 year maintenance service (oil change, tire rotation) performed on my car. They included a complimentary car wash too. Compliments to Mr. Chhay Hem and the auto mechanics. read more

0 for 2 with the service department at Priority Toyota in Springfield. Had an appointment to get a straight forward oil change. After an hour and 45 minutes, I finally got my car back, but not before I had to go ask what was taking so long. Ridiculous. read more

Since moving to the area a year ago we have had quite a few issues with this dealerships mechanic department. They try to get you to pay for things that aren't necessary as well as overcharge their advertised price. For example we got a coupon in the mail for an oil change and what the coupon doesn't tell you is that that price does NOT include labor so you get smacked with an additional charge that they just kind of shrug off. We won't be going back and I wouldn't recommend you do either, I mean unless you want to get ripped off. read more

It was great working with Ricardo. He is a solid salesman and worked hard to get me into a Toyota Highlander. Definitely the dealership to visit if you need a vehicle. read more

Zero stars! I made an appointment online on Wednesday for service on Sunday at 9:30 am. Their system requires an explanation of the type of service you need. I received two email confirmations of my appointment. However on Sunday morning at 8:45 am, Priority called me to say they don't do the type of work I requested on Sundays. WHAT?? That's not stated anywhere on the website. I explained what I needed when I made the appointment then received 2 confirmation emails from the company and you wait until 45 mins before the appointment to say that you can't service my car. That's ridiculous and very poor customer service. I would suggest going elsewhere. read more

Terrible Sales Department and Service Department, disorganized and sales people don't know the technical details of the vehicle. Don't install Etune on your vehicle, if you want to uninstall you have to reset to factory settings. General Manager does not return Customer phone calls more resolve customer issues. Terrible Dealership!!!! read more

Best Dealership experience I have every had. Whenever I come back in for service I am treated so wonderfully. Thanks Paul Sonnhalter.

I typically have a wonderful experience here, but today was not. I had an appointment with Nelson for my 20K mile check-up. Nelson wasn't there, so I was sent to Dwayne, which was totally fine. He got everything started and said it would be an hour. I arrived 30 min early so that was perfect. An hour and a half went by with no update. Then 2 hours. I walked back into the service area to find Dwayne and he wasn't there. I sat back down. Then 2.5 hours went by and I spoke to another man because Dwayne still wasn't there. He said he'd check on it for me. 10 min later he comes back and says "you're all set your car is parked in the parking lot." So what happened?! It sounds like it was finished and no one bothered to tell me. My prior experiences were great and I was always updated in-between, especially if it took longer than expected. I don't know who's fault it was today, but it was very much avoidable. read more

I purchased a 2016 Toyota 4Runner from Priority Toyota a little over a month ago with 19,000 miles. The purchasing experience was relatively smooth. All our problems began after we drove off the lot. I didn't realize (shame one me) that one of the four tires didn't match, three were the standard Bridgestone tires while the other was a newer Primewell. After a few days, we noticed that the car would occasionally shudder, especially under breaking. We then noticed a weird thumping noise coming from the rear tire and that the paint on the bumper was peeling. I called Priority Toyota and scheduled a time during the week for my wife to drop off the truck and pick up a rental so that the problems would be addressed. (We live and hour and a half from this dealership). My wife and our newborn son arrived with the vehicle and were told that there were no rentals available and were asked to wait for two hours while the bumper was repainted, and our other concerns addressed. I left work to assist my wife since I knew it was not possible to repaint a bumper in 2-hours and had reason to believe that the other issues were not being properly addresses. ( My wife is not car savvy and they were clearly taking advantage of her). Not trusting the history of the car and realizing that Priority was reluctant to properly service our newly purchased vehicle I asked if they would stand by their reputation and accept a return. One if their sales managers"Stan" said they could not accept a return. He stated that they could get me a rental and drop off the Truck at my residence after the work was completed. I told him this was a generous offer but that I should not have had to leave work, drive to the dealership and demand proper service for our concerns to be addressed. My wife's opinions and concerns should have been treated with this level of service. I said that instead I wanted to be treated like a regular customer so that I could submit an accurate Yelp and Google review. Stan then stated how unfortunate it is that these forums exist and that upset customers always threaten to write bad reviews. Apparently, Priority Toyota thinks its customers should not have a voice. After inspecting the paint job (still wet), they told me that the alignment would be complete in roughly 20 minutes. An hour and a half later I was told that the mechanic was just getting done with lunch, would take the car for a drive, then perform the alignment and any other necessary repairs...Not sure what happened to the whole 20 minute thing.... After aligning the car, they told me they would investigate the shuddering, wheel noise and resurface the brake rotors, but that it would take an additional two hours. At this point my wife and I had dedicated 6 hours to an improperly painted rear bumper and an alignment for a car we had just purchased. I decided to leave and have the car inspected, serviced and likely repainted elsewhere. I'm praying that the car has not been in a wreck since Priority clearly does not prioritize the customer, their reputation, or their products. If you're thinking of buying a car from Priority don't, they will not stand by their products. read more

I had a very good buying experience here. After weeks of researching and test driving I had chose the RAV4 as my next vehicle. I had planned to buy the vehicle from one of Priority's competitors, however; they would not budget an inch from their "internet special" price which, while somewhat low, was not the best deal I could have gotten based on all the research I had done. Therefore, I went to Priority where I asked for their best possible price without showing them what their competitor had agreed to. The price was a good bit lower (by about $250), and what I considered to be in the true market value of the vehicle in question (for an end-of-year clearance as well). After a bit more haggling (which I like to do), I was able to shave off most of the freight charge as well (from $800-something to about $200-something). Anyway, I was very impressed by the up front nature of my salesman, Earl, and the front office in general. I knew I was going to be approached about the undercoating, fabric protection, extended warranties, etc, all of which I politely refused and I didn't feel as thought the dealer pushed too hard. Overall, a very positive buying experience. Go here if you've done your research and don't mind a bit of haggling. Also, their waiting area and amenities/facilities are pretty top notch. They also have a good location for test driving. read more

This dealer (priority Springfield Toyota) is worst among the all dealers in the USA. They with cheat with customers. Lies in every dealings. I have all prove with papers. They told me to fix my car in 2-3 weeks time. But after suffering 4-5 months, I got my car without fully repaired and finished. Suzan ( customer relations manager) is a garbage. She doesn't have any commitment, lies a lot, I have proof that she cheated with me. I have a lot of bad thing to tell about this dealer. read more

I loved this dealership. I had been to a lot of dealerships before trying to see where I was going to buy my next car. I had been to various Toyota dealerships in the DMV area. This was by far the best. The prices they advertise are the exact same when you walk in the door. Their customer service is amazing. I loved Oliver and Aryan! I will definitely tell anyone who's looking to buy a car to go check out Priority Toyota! read more

Buyer beware! They lied when they told me that they had 0% interest on Toyota Highlanders and the day of purchase they said it wasn't available on 2017 models but just on 2016. Finance department said they would get me some financing and I ended up paying an extra 3k for interest . Afterwards I got a letter from where i ended up financing with (Northwest federal credit union ) that stated they had offered me a lower rate than priority toyota quoted me. By the way, I purchased two new cars within six months of each other from this dealership. read more

Every time I bring my car for a regular service/maintenance, different assistant service managers are there (they must have a very high turn over rate) and do not appear to give a damn about their jobs. They do not follow-up with services. I had to call many times to find out what's going on for the car I dropped off. No one ever returns my call. An assistant service manager (Paul Sonnhalter) was a very snobby guy, who talks with very condescending attitude and did not follow-up with my inquiry. I plan to go to a different service center next time. read more

I wish I could give negative stars. Because this would be a negative 10 stars. Their game: say ANYTHING to get the sale with minimal details only for the customer to be surprised upon getting the car serviced. In this day and age, this is illogical. You anger the customer who then will not come back. They tell their friends how terrible your dealership is and their friends won't go. Honesty is always the best policy. Customer is happy. Dealership makes the sale. But, that's not how they do things here. If you know that going in, you're better off. EVERY PROMISE THEY MAKE, GET IT IN WRITING. Yup, it's a pretty typical game to play in the car market but it's the first time I've seen dishonesty to this caliber. We bought a new 2016 Highlander in August 2016. We bought the underneath spray-on (whatever it's called) to protect against winter road treatment and erosion. First strike: If you sell your used car to Carmax, the salesman will tell you that you can sign the check over to them. Nope - found that out the hard way when we purchased the vehicle. Second strike: When you ask about their dealer car care warranty, they'll tell you that it covers the whole car. But if you get a nail in the tire and it needs to be patched/replace, the warranty suddenly "doesn't cover that". Third strike: We opted in for the paint and leather protection package which is a 3rd party purchase. The girl who books the purchase confirmed that what the salesman said (keep reading). The salesman repeated often that it cannot be put on in the sun so if you live in an apartment complex or townhouse community, you'd want to bring your car in to the service department to have it applied. We asked if we'd be charged for it. He said no. Several times. Deep down, I knew this just didn't seem right but he reiterated it several times so, ok, we'll get it. We have a kid and dog and live in a snowy area. We're in. They applied the first treatment prior to us picking up the car. Good stuff. You're supposed to apply it every 10k miles. So, we're due for our 10k mileage maintenance so we figured we'd get the application done for the interior and exterior of the car. Yea - no dice. "Oh there's a charge for that and it's too busy so we can't do it right now." Really? We made the appointment and specifically asked about this procedure. In fact, we reschedule the appointment from last weekend to this weekend because the service specialist said she'd squeeze us in but, upon remembering that this interior/exterior stuff needed to be applied, we said thanks but we'll schedule for next weekend. (No mention of a surcharge at that call last week). We are due to replace our second vehicle soon. We even told the salesman this. The lies start with sales (salesman, 3rd party add on salesperson) and continues right through the rest of the organization where service has to then deal with the empty promises and sales tactics of their team members yet cannot do anything about it. **Purchase a car here at your own risk.** But like I said in the beginning, anything they promise, get a written agreement. Because otherwise you'll be unhappy later. Side note: Finding a manager who can actually help you is like pulling teeth. No one wants to take ownership. No one wants to fix the customer relationship. But you'll hear all day on their hold music "...where the customer is the #1 priority." Uh huh. Not so much. I've never had such issues with a dealership. Go to Darcars or Koons. Don't waste your time at Priority. read more

Having been there a couple of times with a Matrix and seeing a lot of motion but slow progress, we took our Sienna in for two warranty tasks. Waited hours and when we checked the status it was clear they hadn't been working on it. Then we were told we'd have to come back because they didn't have a required part for one of the tasks... this is hours later. So we looked around for a better dealer to complete the warranty work and perform a dealer only calibration, ending up going back to Priority just because we know it. However, this time the person answering the phone said we'd have to talk to the shop lead to schedule an appointment, so we left our contact information. He/she never called. We're not going back. read more

If it wasn't for bad service, they'd have no service at all! On three separate occasions, I experienced terrible service at this dealership. Twice we dropped our car off for scheduled recall items and after keeping the car all day, they called to say they didn't have the parts and we'd need to come back a different day. The final straw was when they repaired the car for a check engine light issue and the light came back on within minutes of driving away from the dealership. We called and they told us to drive it 40-50 miles and light would reset. We were taking the car out of town so it was driven all the way to SC and the light never went off. We took it to a dealer in SC only to find out the repair had not been done correctly. It then took me contacting them a few times to have them reimburse me for the cost at the other dealership. They also quoted me the cost of $3900 for two repairs which I thought should be covered by the warranty. They offered to check on whether they would be covered but even after I followed up three times, they could never provide an answer. The dealer in SC also took care of those big items which were covered by the warranty and I only had to pay $50 deductible. They are terrible at returning calls, providing service and responding to emails. A co-worker had similar experiences so it's not just me. read more

If I could give negative starts, I would. Had my 2005 Toyota Corolla towed to this dealership after it had issues where it was shutting off completely while I was driving. I forget his name but whoever the manager is within the auto shop basically said the car was done and that I needed a whole new engine. He of course tried to get me into a new car and convince me to junk it. The guy knew that I knew nothing about cars and was definitely trying to scam me. So happy I went and got another opinion because it turned out all I needed was a new water pump. This was about three years ago (my mom reminded me earlier today about what an awful situation this was, hence the review), I've since put another 40,000 miles on the car and have driven across the entire country on a 3 month road trip. Don't trust this dealership. They just want your $$$ read more

Every time I come to Priority I am reminded of how wonderful they are. It's not often you find a car dealership full of people you can trust, but this one really exists! Even if I've had a concern with service they have been quick to address it and to help make the situation better. I've never felt taken advantage of and always made to feel respected and like my time was valuable. They aren't kidding when they say that they want to make customer service their priority! read more

If I could rate less than one I would. I had by far the worst experience with this dealership. This dealership is sloppy irresponsible dishonest unethical and just down right shady. I bought a car from them which was later repossessed because the loan was never approved and I only found that out two and a half months later after I had had the car. I came to them with my old car and used that as a trade in for my new car from them. They structured a deal for me that I thought was legitimate but later found out was not. They sold my trade but apparently that sale was never finalized because I was/am still paying my car-note for my old car while I had my new car from them. They repossessed the vehicle that they sold me and have yet to return my old one that I traded in. Every time I inquire about my old vehicle they have told me it would be there by Monday, it is now week 2 and counting and I have yet to retrieve my trade in. I have been calling them repeatedly to get some type of explanation let alone my original vehicle back. I have shown up at the dealership numerous times and have gotten nowhere with anyone. No one has yet to return my calls nor address my missing vehicle. I went through the chain of command and I have yet to speak with the general manager. I have called him repeatedly leaving voicemails, emails, and even shown up to speak with him and I still haven't even seen the man. This is just a brief overview of my experience with this dealership but all in all the past few months I have never had such poor customer service. The salesmen only care about making a dollar and once a problem occurs no one cares to address the issue. No one from the dealership has reached out to me. I have had to call several people repeatedly, showing up requesting to speak to managers and not once have I spoken to anyone I've inquired to speak with. This dealership is shady, unorganized, and careless. I would NEVER recommend/refer anyone to this dealership. I am currently still car-less because of this dealership and have had to take matters into my own hands/a step further being that no one from the dealership is responding to me. read more