I got less than 2 years of use from my Simmons mattress before 1-1/2" depressions formed on both…read moresides of the sleeping area. I submitted a claim. They denied it due to "staining". I have used the mattress protector I bought with the mattress every day we have ever used the bed, so it is a mystery to me. I'm still not sure how sweat stains have anything to do with the mattress springs that have clearly failed making this mattress unusable. Lesson learned - I will never again do business with a company that clearly uses a BS loophole in their warranty to avoid replacing an obviously defective mattress.

My boyfriend and I were looking for a bed, we went to other stores and were hounded by "used car…read moresalesman" We found the mattresses factory online and went in and it was completely different. Jerry who reminded us of the Dad from The Goldbergs, was helpful but not pushy, he made suggestions and then left us to make a decision. He gave us free shipping. The delivery guys were great, very friendly wuick and efficient. All around an amazing experience! Thank you Jerry.

DO NOT USE MATTRESS FIRM! We are in the middle of a huge issue with our delivery. We paid for…read morehaul away service. When they delivered our new mattress yesterday we were informed there was no room on the truck for it...WTF. They told us WE had to call the store where we purchased it from to arrange pick up. They did haul it to our curb...unwrapped and have half of our driveway now blocked. We called the Downingtown store at noon and did not get an answer back until 8pm. Meanwhile it poured last night! They showed up this morning and refused to take it because it was soaking wet and unwrapped. We TOLD them it was unwrapped. We told the crew it was unacceptable. They said they would call dispatch from the truck but INSTEAD DROVE AWAY. This is still unresolved. The mattresses sit out on the curb still. DO NOT USE!

If I could put 0 stars I would. I had the worst experience here last week. I came in looking at…read moremattresses for the first time ever, so I really just wanted to get a feel for different types of mattresses and prices. The salesman was absolutely horrible. He would not leave me alone and was incredibly pushy. He kept getting mad that I did not want to purchase that day and wouldn't stop saying that he hopes he gets credit for the sale then if I come back. (I get that they work on commission but trying to guilt me into buying a mattress that I have to sleep on long term doesn't make me want to buy one just so you get your check...) He also kept telling me that he wasn't even supposed to be at that store that day, like it was supposed to my lucky day or something that he was there... It was super weird. They did not have the mattress on the floor that I was most interested in. So, I explained that I wanted to keep looking so I could really try that mattress out (I am not about to buy a mattress without feeling it first!) Boy, did that tick the salesman off (Again I get it, no one wants to here that you want to look elsewhere. But come on dude, be a decent understanding human that I don't want to blindly buy a mattress just so you get your money!) A good mattress salesman would understand this and want to help me out! And guess what, that's exactly what I found down the street at another store! A salesman that understood the importance of finding the right mattress regardless if he got credit or not!

I am still waiting for the store to correspond with me. I made a purchase, and reconsidered in less…read morethan 24 hours. They will not refund my money unless I come in the store. They do not return phone calls. I wanted to make another purchase, but this experience has been exhausting. Would never consider buying from them. I have filed a dispute, when all that was necessary is to void the sale. Trapped, but not for long.

Alison was great to work with; made the process super easy! She took the time to show us the box…read moresprings that we needed and also sold us two new pillows. I have never slept so good!!

Visited the store to discuss issue with the mattress we purchased in October - Lisa the "sleep…read moreconsultant" discussed options to upgrade the mattress to a better one. She ensured we received full credit and the replacement mattress was delivered today (within 24 hrs). Very pleased with Lisa's assistance and recommendation. Mattress firm offers another 120 test and exchange policy even on this replaced mattress. The delivery team showed up on time and was very friendly and professional - The knew how to move the mattress upstairs and the new mattress was in place and the old one removed within about 10 minutes.

Excellent to deal with store personnel and management from initial sale to follow-up. HOWEVER,…read moreafter several months the Beautyrest mattress began to sag - calling Sealy we received the typical run around from manufacturer - so we went back to the store and within 2 days MattressFirm exchanged it - however after about 1 month the same issue with the mattress sagging - we have no issue with the store or store personnel however, we would never purchase another Beautyrest product. Our last mattress was replaced after 10 years!

We had an outstanding experience at Bob's Furniture thanks to Sidney and Taylor. From the moment we…read morewalked in, they were welcoming, knowledgeable, and genuinely focused on helping us find exactly what we needed without any pressure. The price was so affordable! They took the time to answer all of our questions, explained options clearly, and made the entire process smooth and stress-free. Their professionalism and friendly attitude truly set them apart and made our visit enjoyable. If you're shopping at Bob's Furniture, ask for Sidney and Taylor you won't be disappointed!

I put this review in line for Bob's lol…read more As a homeowner for over 25 years, I have never experienced anything like what I dealt with this morning with Bob's Discount Furniture. We were scheduled for a delivery and received multiple SMS updates showing the drivers' distance and expected arrival time. Despite this, our Ring camera never activated, and neither my husband nor I received a phone call indicating that the delivery team had arrived. When my husband attempted to call the number provided for "Jose," who had been texting delivery updates, there was no answer. Shortly afterward, we were informed that our delivery would need to be rescheduled--seven days out--with no refund for the delivery fee, despite the failed attempt being no fault of ours. After speaking with three different managers, the customer service we received was consistently poor. We were offered only a $100 credit instead of the full refund we requested for the delivery charge. In researching further, I've now learned that this type of unprofessional behavior is unfortunately common for Bob's Discount Furniture. Needless to say, we will not be returning as customers. We can only hope the furniture quality is better than the service we have received so far. If you value reliability and professionalism, I strongly recommend shopping elsewhere--Raymour & Flanigan or Ashley would have been the better choice in hindsight. Stay away from this business! Update: No delivery attempt based upon review of the home security system camera!

I purchased an adjustable bed from Mattress Firm with an Extended 5 year Warranty a couple of years…read moreago, cost $149. for the warranty. When my motor stopped working on 07Dec I called for service. The long & short of the story is that no one even reached out to me until 20Dec, service isn't scheduled until 10Jan, and this is for a bed I sleep on every night that isn't working. Three Day Blinds showed up on an extended warranty for a remote that wasn't working next day, the Geek Squad for a tv technology repair the same. I "thought" all Extended Warranties were created equal, I guess not. My point? Perhaps you should buy you adjustable bed somewhere where the Warranty promises are Kept, and DO NOT buy an Extended Warranty from Mattress Firm, it isn't worth the trouble.... Sorry

I had a great experience with this Mattress Firm. Delivery was on time and done in a very…read moreprofessional manner. Nick assisted me with the purchase and was wonderful. I would definitely recommend this business to anyone looking for a new mattress. Overall wonderful purchase that I am extremely happy with.

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.

Victor Patalano is an ambassador of professional customer service!…read more Let's collaborate! Thanks, Jack Bosma 1-862-200-1469 https://wa.link/c9h5bn https://api.whatsapp.com/send?phone=18622001469 https://t.me/jackbosma https://meetn.com/jackbosma tutorjacknetwork@gmail.com "Inspect what you expect."

The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

awesome experience. super nice people and highly recommend. it's very refreshing to deal with such…read morenice and honest people. Robert S.

Super helpful, friendly, and very knowledgeable! I had deliveries and installations that went…read moreextremely smooth. The mattress and chair are very nice.

I purchased my mattress about 2 weeks ago. I am so thrilled with how comfortable it is. No more…read moreback pain. Thank you Gina for Recommending an awesome mattress!

I needed fast service shopping with my kid, and Gina delivered. Got just what I wanted in 15…read moreminutes.