I have ordered every single mattress we own from this shop since 1983. That's probably about 10…read moremattresses including the giant king-size Beautyrest mattresses, multiple mattresses for my in-laws, children, and of course us. We get the best mattresses because we tried a mail order from New York and it was terrible. Talk to these family-owned and operated people. without question get all your bedding from them. I also questioned why there's only one star and one review. In speaking with the owner they said yelp has been deleting their reviews and pounding them down. This is very unfair. I use Yelp a lot and I am starting to get jaded and will not use Yelp if they continue to do this. I've heard this from several owners. This strong-arm tactic is not appreciated by the public.

I like to give my business to local businesses and Harleysville mattress is the reason why! Brooke…read morewas so kind and knowledgeable. He worked with our schedule to have our new mattress delivered on the day we moved to our new home. My parents have only ever bought mattresses from him and I intend on continuing that legacy, superb quality and experience!

Ask for Rose. She was so knowledgeable and patient with me as I was exploring all the options…read more Totally hassle-free and high integrity!!! No pressure at all in making a decision. She has the type of personality that would make for a great elementary-school teacher or even for students with special needs such as high anxiety like me.

Salesman was helpful and sounded like he knew the product well and before I ordered the $11,000…read moremattress, I was clear that the old mattress needed to be moved to a downstairs bedroom. He said the delivery team WOULD move it downstairs but not up any stairs and they would not move any furniture as moving the old mattress would be the same to them as removing it which they routinely did. (He said they removed mattresses unless there were any holes or stains in them.). Because the old mattress frame was Craftmatic, it was also considered to be the box spring so there was no problem moving that either. Salesman said they would do it but as it was the same as a removal he would just write "removal " on the order. Salesman upsold me two pillows (BOGO), a mattress pad, a five year warranty and Tempurpedic sheets designed to enhance the airflow on this cooling mattress. $$$$ While I continued to walk around the store, the music system ran its own ad saying if I bought x $ of furniture I would get a bonus gift card. I found Salesman who was unaware of this promotion. He then signed me up for it and said the bonus card will arrive in a week to ten days. (It's only been two days since I wrote this so I can't report on that now. ) R&F has a tracking system where I could see where the delivery truck was and when it would arrive. The men were pleasant and I asked them to not take anything off the truck until they moved the current bed downstairs. (I had done a lot of prep to make the easiest path through the house to do this.). He wasn't interested in seeing the bed or bedroom and said he would just put the old bed to the side. It wasn't clear to me if he intended to take the new bed inside and put it to the side while they moved the old one out or if he meant to put it to the side and not move the old one. It is a small house and a small bedroom and there was room for neither interpretation. Meanwhile the other man continued to unload the new bed from the truck. I told them to stop because I would not be accepting the delivery unless the other bed was moved. (As promised by the sales man). Now I had their attention. Both of us made phone calls. Mine was to the store manager. I never got the store manager. They gave me the salesman. The "store manager was busy". The driver came to me and said they would do it, but I would have to pay them extra. I asked how much. He said I could decide. You mean like a tip? I asked. Yes, he said. Fine. I said I fully intended to tip them anyway. It was a stinkin' hot and humid day. They were polite and cooperative. I felt bad for their having to move this additional heavy mattress. They set up both beds and tested the remotes. They went over the order with me. The sheets were missing from the delivery. The special sheets that salesman had described as necessary for the proper operation of the mattress. They said they would deliver them later maybe in a few days. My son tipped them and they left. I was on the phone again asking for the manager. Again the "manager was busy" and I found myself talking to Salesman once more. He said he was also a manager. I suggested maybe because of the nature of my complaint it was inappropriate for him to be taking it. I demanded the sheets be cancelled and a refund issued to my credit card. He said OK 3-5 business days. (Because a set of sheets was included upon registering the product. ). The bed also came with a mattress pad he had upsold me. He told me that the delivery men would be reprimanded for asking for extra money when HE WAS THE ONE WHO PROMISED SOMETHING THAT WAS NOT PERMITTED. The delivery men couldn't have been nicer under the circumstances. And since my complaint went to the person who caused the problem and because he made it worse by getting the innocent delivery men in trouble, Raymour and Flanagan, if you are reading this, you should have managers who do not have financial compensation "skin in the game" handling the unhappy customer calls or have sales staff in cahoots so that the complaints don't reach the manager. (Is there a manager?) Raymour and Flanigan delivery dept, I hope you are reading this and do not reprimand the delivery men for doing an exemplary job under pressure on one of the hottest and most humid days of the year. I would call And talk to you about this, but everything seems to be NO REPLY and no phone numbers. And frankly, I want to receive my gift card, my refund and have no further conversations with you. Your management policies and customer service are oxymorons. The one good star is for the delivery men. One empty star is for being handed off at the start. One empty star is for the salesman not knowing about the promotion being broadcast in the store. One empty star is for being upsold on two things that were included in the purchase. One empty star is for the lack of management responsibility. Value: the mattress is expensive, and so far, worth it

Bought a king gel memory foam mattress here a few weeks ago, and happy with the purchase…read more Price was reasonable, and John was very pleasant to deal with.

Literally the same exact products as everywhere else for a much lower price. They are an authorized…read morereseller for many of the name-brand mattresses. To keep prices low, they aren't open every day so call/text to double check or make an appointment on their website.

Looking to buy a new sectional - Corey was outstanding - I was in and out in 30 minutes!read more

This could have been a great experience but it was hampered by an associate who just would not…read moreleave us alone. Her consistent presence was so overbearing that it made my companion and I depart alot sooner than we really wanted too. On the bright side, the showroom is absolutely beautiful. All of the vignettes were well put together and the variety of furniture styles and looks was inspiring. Upstairs was even more inspiring. There is a wall of fabrics and group of sofas that you can imagine them on. Pretty cool.

Great prices, items come fully assembled and they set it up for you. I couldn't have asked for…read morebetter service. They were helpful, cheerful and the entire experience couldn't have been more pleasant. I will be returning to them and recommending others go to them as well. Large selection of both new and used furniture. We purchased a reception desk, a smaller desk, and a couple of filing cabinets. We are very happy with our purchases.

first review did not get posted, so kudos to Sheila at Moore"s for great service on recent purchase…read moreof Lazyboy chairs. Made shopping process pleasant (almost for a guy).

If I could give this place 0 stars, I would…read more Once you walk in and see this crappy "store" (more like a warehouse) you quickly realize they do not have any of the furniture that their website claims they have "In Stock". When I asked the man behind the desk (who could care less about us being there) where all the "In Stock" furniture is, he replied, "The Manufacturer has it in stock" not us. We were in such disbelief when we entered the store, we even asked if we were in the right place. Horrible experience!

My experience with this company was amazing. The staff is great to work with and extremely helpful…read moreand knowledgeable. The furniture is absolutely beautiful, I highly recommend.

We already posted a five-star review for the purchase of our new bed. It was delivered on Tuesday…read moreby two most delightful gentlemen. I have had deliveries before and never by such polite and professional men. They couldn't do enough to make us happy. They did everything the salesman said they would, right down to vacuuming the bedding area. There wasn't a single piece of lint or wrapping plastic anywhere. This store is the perfect place to purchase your new bed.

Just bought a bed at The Mattress Factory in Plymouth Meeting and can't say enough about the…read morefabulous experience we had! Our sales person, Sunny, went out of his way to help us find the right bed and got us an amazing price too! Bought the bed Saturday and slept in in by Monday night! 48-hr delivery was awesome! Delivered on time by 2 super nice and efficient guys and just woke up from a great nights sleep! Buying a bed can be quite stressful and as crazy as it sounds, exhausting, but Sunny made the experience pleasant and we can't thank him enough! If you need a new bed, no need to shop elsewhere. Thanks Mattress Factory. Update several weeks later: I was a little nervous because I'd slept on a bed that was like a rock for 13 years. Our new bed felt softer than it had in the store and certainly in comparison to our former bed. I was very concerned and after calling Sunny and speaking with one of the VP's, Mattress Factory kindly offered me the opportunity to choose a new mattress if I continued to be uncomfortable and unhappy. It's not their policy, but they wanted to make me happy. I decided to give the mattress another couple of days to see if it felt more comfortable and those days turned into weeks and now I'm in love with this bed. Not only did we purchase an amazing bed at a fabulous price, I was treated with respect and experienced outstanding customer service. Beautyrest Black is remarkable. Thanks again guys!