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Kirk Restorations

1.0 (3 reviews)

Services - Kirk Restorations

Furniture repair

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Sheffield Furniture & Interiors

Sheffield Furniture & Interiors

(18 reviews)

$$$

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We ordered a custom sofa from Sheffield with COM fabric. All dimensions of the sofa were clearly…read moredelineated on the order form, carefully reviewed by Sheffield, and signed off by Sheffield and us. The sofa was delivered with the correct fabric and looked good. However, we later realized that the chaise portion of the sofa was 3 inches narrower than specified on the order form. Instead of being 39" wide (interior) it is 36" wide. Sheffield has refused to do anything to make the order match what was specified, what they agreed to, and what we paid for. They claim that being 3" narrower is "within spec" and maybe a result of the fabric pulling it narrower. The fabric!?! Pulling a wooden frame in 3"?!? An absurb dodge to avoid their cost to rebuild the sofa as specified. Sheffield did not stand behind the contract that they signed to deliver quality furniture.

Raymour & Flanigan Furniture and Mattress Store

Raymour & Flanigan Furniture and Mattress Store

(41 reviews)

We've purchased multiple pieces from Raymour & Flanigan over the years, but after this experience,…read morewe won't be coming back. We ordered a couch over Presidents Day weekend specifically to take advantage of their promotional Visa gift card. We placed the order on Monday with a scheduled Thursday delivery, based on their advertised 3-day in-stock guarantee. Thursday morning at 7:30 AM, we get a call saying only 2/3 of the couch had arrived. We were given the option to accept a partial delivery or reschedule, so we pushed it to Monday to receive everything at once. Monday got delayed due to snow -- understandable -- so we moved to Tuesday. Then Tuesday came... and once again, only 2/3 of the couch was delivered, with no notice. The missing piece -- the entire reason we rescheduled in the first place -- still wasn't there. We didn't receive the final piece until the following Monday, a full TWO WEEKS after ordering something that was supposedly in stock with a 3-day guarantee. When we reached out to discuss the situation, we also asked about the promotional Visa gift card. Instead of resolving anything, Michelle Knight spent an entire month going back and forth over email, giving conflicting information, claiming she was speaking with a manager, offering a delivery fee refund but trying to substitute the Visa gift card with a store-only card, and repeatedly saying she was "checking" or "out of the office." There was no real progress -- just constant runaround. After a month of this, I finally got a manager on the phone -- who hadn't heard about this situation at all. At that point, it became clear we were being misled the entire time. If we hadn't escalated it ourselves, we'd likely still be stuck in that loop. This was incredibly disappointing. Between the failed delivery promises and the lack of honest customer service, this experience completely changed how we view Raymour & Flanigan. We just purchased a new home and have a lot to furnish -- and after this, we'll be taking all of our business elsewhere. I'm tired of companies that don't honor what they advertise and then argue with you every step of the way instead of making it right.

The women we worked with was the least pushy furniture sales person I have ever had the pleasure of…read morebeing assisted by. She was patient, helpful, and even gave our kids squishy toys to distract them. After ordering our couch we were told 9 weeks, but got a call after 4 it was ready! Normally, this would be incredible, but we were mid renovations. Changing the date could not have been easier - I actually asked for it to be pushed twice and they were so accommodating. Finally, delivery was fast and professional. We bought a sectional and they even took time to make sure I was comfortable with how to connect and disconnect the different sections.

Kirk Restorations - antiques - Updated May 2026

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