The women we worked with was the least pushy furniture sales person I have ever had the pleasure of…read morebeing assisted by. She was patient, helpful, and even gave our kids squishy toys to distract them. After ordering our couch we were told 9 weeks, but got a call after 4 it was ready! Normally, this would be incredible, but we were mid renovations. Changing the date could not have been easier - I actually asked for it to be pushed twice and they were so accommodating. Finally, delivery was fast and professional. We bought a sectional and they even took time to make sure I was comfortable with how to connect and disconnect the different sections.

We've purchased multiple pieces from Raymour & Flanigan over the years, but after this experience,…read morewe won't be coming back. We ordered a couch over Presidents Day weekend specifically to take advantage of their promotional Visa gift card. We placed the order on Monday with a scheduled Thursday delivery, based on their advertised 3-day in-stock guarantee. Thursday morning at 7:30 AM, we get a call saying only 2/3 of the couch had arrived. We were given the option to accept a partial delivery or reschedule, so we pushed it to Monday to receive everything at once. Monday got delayed due to snow -- understandable -- so we moved to Tuesday. Then Tuesday came... and once again, only 2/3 of the couch was delivered, with no notice. The missing piece -- the entire reason we rescheduled in the first place -- still wasn't there. We didn't receive the final piece until the following Monday, a full TWO WEEKS after ordering something that was supposedly in stock with a 3-day guarantee. When we reached out to discuss the situation, we also asked about the promotional Visa gift card. Instead of resolving anything, Michelle Knight spent an entire month going back and forth over email, giving conflicting information, claiming she was speaking with a manager, offering a delivery fee refund but trying to substitute the Visa gift card with a store-only card, and repeatedly saying she was "checking" or "out of the office." There was no real progress -- just constant runaround. After a month of this, I finally got a manager on the phone -- who hadn't heard about this situation at all. At that point, it became clear we were being misled the entire time. If we hadn't escalated it ourselves, we'd likely still be stuck in that loop. This was incredibly disappointing. Between the failed delivery promises and the lack of honest customer service, this experience completely changed how we view Raymour & Flanigan. We just purchased a new home and have a lot to furnish -- and after this, we'll be taking all of our business elsewhere. I'm tired of companies that don't honor what they advertise and then argue with you every step of the way instead of making it right.

What a phenomenal experience! Felicia and Jamal were awesome! They were so friendly, knowledgeable,…read moreand helpful (never pushy, never tried to up sell!) Very excited to try our new mattress! Thank you so much!

From the owner: Visit the Casper King of Prussia Sleep Shop to experience the latest in sleep innovation. Try…read moreCasper's award winning sleep products for yourself and let our Sleep Specialists help you find your next mattress, pillows, bedroom furniture and more. You can book a nap appointment, try our top-rated mattresses in person and even walk out with your dream bed the very same day.

I went to get my desk lamp tonight after receiving an email that said it was ready for pick up…read more The customer service representative let me know that they couldn't find it and had several scrambling around trying to find it. After over a half hour of waiting, I was given my lamp wrapped carelessly in a garbage bag! The incompetence was unbelievable. I will never go there ever again. very frustrating

Bought a couch there in June 2025sold us a warranty for 5 years, 4 months later it breaks , go…read moreinto store claim they will replace it after new years, driver shows up and claims he can't take replace it warranty was charged 49.99 on receipt , but look how it was printed , reached out to customer service they gave us a fake name and number of warranty company called number and it was someone's private number, at this point this seems like fraud

Mattresses are expensive and I was expecting to get fleeced - pun intended. Went there to buy…read moredaughter and son in law their first new mattress for their first new house. Was met immediately by Jack, who turned out to be an exceptional sales professional. The right blend of knowledge, humor and taking the right amount of time like a Beverly Hills realtor. None of us had ever gone through the full mattress buying experience before let alone in this age of crazy bedding and base technology. It sounds like a load of crap but watching the kids go through the different kinds with explanation and guidance made it indulgent but not silly. So: bottom line, Jack gets an A plus, the store selection and overall esthetic gets an A, and the price, well, it was more than I wanted to pay but I expected that. And it wasn't a criminal violation, like it could have been - there were options so that they got just what they wanted but didn't have to buy the top of the line most expensive mattress set. All good! Hope not to do that again for a while but when we do we will check in here first.

Awesome selection! Great salespeople that really care about your needs. Prices are untouchable!read more

The rating would be one and half stars if possible but as that is not an option, one star it is. My…read moregirlfriend and I really wanted to give this Mattress Firm location five stars, especially after a strong start with the sales representative we worked with. Sadly, the final experience was soured and a reminder that it is not how you start but how you finish. While we enjoy the mattress, we will not be returning when it is time to furnish the remaining rooms of our new home. Initially, our experience was positive when we walked into the showroom. We were greeted by a knowledgeable sales agent who immediately helped us narrow down several beds within our budget. As we were furnishing the master bedroom first, we were willing to treat ourselves and opt for a higher end mattress. The sales agent was courteous, patient and explained the ins and out of each mattress type. Overall the selection process and payment was not only painless but also an overall pleasant experience. That would be the high point as Matress Firm would go on to snatch a one star review from the jaws of a five star. The sales person, Albert recommended an adjustable base to accompany our matresss. We had some concerns as neither of us had any experience with an adjustable base. We inquired about the compatiblity with an existing bedframe and the additional height to the height of the mattress. The sales agent glossed over our concerns stating that the frame would work with slats which was correct and that the adjustable base only added six inches. Admittedly, six inches did not sound terrible and we were under the impression that the base could be returned. Feeling confident with our purchased we finalized the amount on the screen and walked out shortly after looking forward to our new bed! Delivery went smoothly with the matress and adjustable base delivered the next day. It was immediately noticeable that the adjustable base made the mattress sit solidly higher than our two nightstands. We would have to reach down to reach anything, and we knew before even trying it that the adjustable base was not going to work for us. We moved the unused base to our guest room and made note to schedule a return. When we called Matress Firm, the very next day we learned the adjustable base was not returnable per company policy. We thought this must be a mistake but upon checking our electronic receipt there was indeed a non-returnable clause that our sales agent conveniently forgot to disclose. This so called clause was never shown on screen to swipe my credit card or mentioned in the terms and conditions of the items being purchased. We reached out to both the store and the corporate support number, but were stonewalled. Albert who was out on vacation was to be informed to call us back. He never returned our call and tooo the coward way out. Faced with the prospect of eating a 500 dollar loss and stuck with adjustable base of which we have no use for, I'm thankful I paid for the purchase for with my American Express and that AmEx was able to reimburse us for the base. We would have rather had a sales person who was honest and less knowledgeable and/or friendly than a wolf in sheep clothing who speaks half truths to make the sale. We had already planned to spend the money and a large amount at that. There was no need to be vague about the return policy. As shady as this company is, it's amazing they went bankrupt and in debt while misleading customers and lining their pockets. Do yourself a favor, patronize any other mattress store if you can or if you must, ensure you have some form of purchase protection.

I went to purchase a mattress and met a guy named Al, who works here. From the start of our…read moresearching, He was very welcoming, knowledgeable, and very professional. Al walked us thru several mattresses, giving very informative analysis on each on, and gave honest opinions on them. With his wealth of knowledge, he coached us into making the best decision and we purchased the mattress that was perfect for us. We had our minds set on a certain brand, and all he asked, was to let him do his job and for us to be open-minded. We're extremely glad we listened! Kudos to Al and his professionalism, knowledge, and ability to make this process extremely easy! Also want to thank Lisa for her awesome customer service throughout this process. When Al wasn't at work during our second visit to the store, Lisa was just as reliable, professional, and welcoming. These two deserve their recognition, especially in a market where people want to get you and out.

Nancy, the salesperson, was incredibly helpful with choosing fabrics and colors for the furniture I…read moreselected.

Will never buy anywhere else! Excellent customer service! Furniture is well priced and so much…read morebetter than the so called furniture stores. I want my furniture to last. If you listen to the salesman he will steer you towards your price/quality range. Love that I can choose the fabric and get honest opinions on their durability. Delivery was flawless. Nice friendly guys and very careful in our home.

As promised in August, when we ordered a new custom queen mattress from a representative at Charles…read moreP. Rogers at King of Prussia Mall, the mattress was delivered on Monday, September 30; the crew contacted my husband right away to confirm the setup of a date and time. The crew arrived within the window to set up and remove the old mattress/boxspring on Wednesday, October 2. The only thing we didn't receive was a new mattress cover, but customer service ensured we would quickly get another one. So far, so good; the new mattress looks amazing. I need to put on bedding and dust ruffle.

Due to a high rating in Consumer Reports, and a strong warranty, I bought a mattress and box spring…read morein May of 2021. I ordered it in a store in King of Prussia, PA. It's the most money I have ever spent on a bed and I expected it to last a very long time. Two years later, I had an issue. A serious issue! I had a sink hole in my mattress, as well as the box spring!!! The company's customer service response was absolutely horrible! You need to follow a list of instructions and videos a mile long. I sent them many clear photos of the problem, and they wanted more and more and more. I eventually wrote a very bad review here and contacted the Better Business Bureau and the Florida AG's office, as one of the main reasons I bought this was due to their warranty. I was away for a total of 6 months between last year and this year, so it is a very lightly used mattress, yet this company wanted me to jump through hoops when they can clearly see the problem (acknowledged in emails), and they can send someone from the King of Prussia store to examine it. In fact, their delivery guys came out twice and could clearly see the issue, as well as feel it. So to follow up, after months of going back and forth with this company and not being able to sleep (where I slept better away in a hotel!) , I finally got a replacement. The difference is like night and day! To be fair, when I asked the delivery guys if they see many of these problems they told me no, it was very unusual. Aren't I the lucky one! But to get to this point of finally getting a replacement, and for the company to honor the warranty they promote, Thomas, Director of CX, made me take down my photos and my first review here on Yelp, as well as other places, and to withdraw my complaint from the AG's office. I begrudgingly did so, but was told he would not help me if I didn't. He ultimately tried to make it seem like they were doing me a favor to fix the problem, and that my photos didn't show damage that was that bad. Really? Then he won't mind me sharing all of them here. He tried to blame me, saying I'd caused damage to the box spring by walking on it or jumping on it. What am I. . .12? I think Thomas should have to spend a couple nights on that mattress. Bet he wouldn't make it one night, sinking in a hole or sliding into it even if trying to sleep on the other side of the bed. My advice is to save your money and buy something else. It is very heavy and needs 2 people to rotate it, and heaven forbid if you need to move it. But more importantly, this company does not stand by their product and honor their word. It was a MAJOR battle to get this replaced, and that should not be. Take responsibility if you have a manufacturing defect, they happen. It cost me $300 for shipping costs, another thing they don't make clear if you need to use your warranty (you must pay the shipping). I will decide whether or not I put up ALL photos I had to send them. You can judge if you want to go through the same.

OMG DEWEY! The man the legend helped us so much. We are 23 moving and he helped explain everything…read moreto us and made sure we got something that worked for us. He is the best still will be staying in touch with him !

Beautiful store. Good sales. Smooth process. Good deals. Clean. Great mattress testing environment…read more Got memorial sale and mother's day sale stacked. My salesperson was Jen. Very nice and informative. At the end I got a survey which gave me $10 cash and $50 amazon. My friends did it too and they didn't even need to make a purchase.

We came here to check out furniture for our new house. We were looking for something that is modern…read moreand under my budget. We were surprised by the collection of catalogues they carried containing a varities of top brand furniture. Sales rep. was very knowledgable and friendly who helped us in short listing few options for Sofa sets and dining table. They have a very big inventory and really good pricing. I would definately recommend it to anyone who has a tight budget and need a variety of items to select from.

If I could put zero stars I would but that is impossible on this site. They discriminated my…read moreparents and did not give the respect they deserve since they have no proper English. my parents wasted 40 min just to get there and to save a little money cause it's a little cheaper in that store than others we saw. they paid cash $280 dollars for a bed, but while the worker was loading the bed into our car he had ripped the soft part on the front of the bed he said they will fix it, and will ship it. but my parents were not satisfied with that decision. So they asked for the money back. After that, a man came that looked like the owner of the store, but we were not sure. He blamed my dad for ripping the bed while he did not even touch it, and he refused to give our money back. my dad took his picture just in case and I still have it. My parents could not proof anything cause of poor English so they called me I tried explaining, but they did not want to speak to me and hung up. The guy was talking rudely to my parents and through the receipt on the floor when my dad asked for it. My parents came back home without the money or the bed very disappointed. Maybe $280 is not allot of money to some people but its still money to my parents. But it's mostly the fact that they discriminated my parents and used their poor English against them.

The company did not honor its warranty. After a year of back and forth, they are relying on a…read morephoto of the $7,000+ (!!!) mattress set. There is no way possible that a photo can recreate the experience of a 6'3" human being. If I want to roll from one side to the other, it is literally like rolling up a hill (no kidding). I have a medical device I would like to keep on the bed, but can't because it rolls from the other side down to my side. I have asked for an inspection but they will not do it. This purchase is a tremendous regret and I feel very disrespected as a customer.

If I could give this a no star review I would. First, the exchange/return policies do not make…read moresense. How do you know if the pillow is right if you must sleep on it sealed in plastic? Second , their sales clerk Evelyn is rude, condescending and arrogant. Seems she doesn't understand that if the store has no business then the employee will not have a job? Bad experience all around. Still have the unusable pillow and a very bad taste in my mouth.