Purchased a mattress and waited 2 weeks for deliver that was supposed to include removal of an old mattress and set up of the new one. The mattress arrived "frozen" so it couldn't be folded to fit up the stairwell. The delivery people said it would thaw out in several hours and then explained that they wouldn't be able to come back and move it for a week, and left it on our living room, got on their truck and left. Calls were made to the store, the customer service number, the "flagship" customer service number and the delivery company. The end result of which was, "if you want it upstairs, move it yourself." Worst customer service experience I've ever had from a supposedly reputable company.
*don't sign any documents from the delivery company until you are 100% satisfied with your delivery and placement. Will never do business with this company again. read more