We didn't even buy a mattress!!! Sileem was great!…read more My fiancé and I went in knowing we were NOT buying a mattress that day but just wanted to look at prices and try mattress before we actually bought one. We told Sileem that and he did not push us to buy one he gave us great advice on how to figure out what type of mattress we wanted, our budget, etc. We will be back!!! Unfortunately Sileem was only in Willow Grove for that day but he did recommend talking to a man named Gary! I felt so comfortable trying the mattress's we weren't getting that "you have to buy now" feeling. It was just so nice being able to look around, lay on them, and get advice without having someone breathing down your neck to buy!!! Again we will go back and hopefully find our mattress! I will review again when we find our bed!

The good - I had an excellent buying experience at the Willow Grove location. David, our salesman,…read morewas very helpful. I explained I needed a twin bed for my 89 year old dad for an assisted living facility. He did a great job directing us to a set that was reasonably priced, but would be comfortable for a senior. He was able to schedule delivery for the date I needed. The very bad - delivery service, which they charge $99 + tax for, was horrible. I received an email the day before the delivery date with a 3 hour delivery window - 10:30am-1:30pm and a website link to track the delivery. At 1:30 the projected time slipped to 2pm. At 3pm the driver finally called and said he would be there in 10 minutes. 20 minutes later he called and couldn't find the assisted living facility. I gave him directions and after another 3 calls with him he finally arrived at 4pm. The next day I spoke with Chris, the store manager, to complain and he immediately said they would refund the delivery charge and was extremely apologetic for the delivery problems even though it is totally out of his control. Hey Corporate Management - listen up - you need to significantly improve your delivery service. It reflects poorly on the company and makes it really hard on great store associates like David and Chris to do their jobs.

I'm very happy with my Purple Mattress and the buying experience provided by Rob Castorina…read more He made it quick, easy and he had a great sense of humor. I would definitely return to purchase other furniture in the future and will recommend Raymour to friends and family.

Shopping for mattresses has never been an enjoyable experience for us until we walked into Raymour…read more& Flanagan Jenkintown PA store and met our wonderful salesperson Mohammed Mustafa. He was so helpful in our decision making. R&F has a ton of mattress sets to try. We wanted a luxury bed and found exactly that in the Temperpedic King sized Lux Dream Hybrid adjustable bed. Mohammed was able to work a fair price and we accepted delivery only 2 days later. We highly recommend considering Raymour & Flanagan to furnish your home. We're returning soon for dining room and living room furniture next.

My husband and I visited the Jenkintown location for the Labor Day Sale. The salesmen, Nick and…read moreHamed, were very helpful, knowledgeable and professional. They took care of our specific sleep needs, and we left the store confident in our selections. The mattresses were delived today, and we are looking forward to a comfortable night's sleep. We highly recommend coming to the Jenkintown Mattress Firm.

Great Customer Service!!! I took my 90 yr old father there for a new bed. Not only did they spend…read moretime with him picking out a bed he liked. They also were very attentive through the delivery process. Thank You!!! Highly recommend.

When buying from this store, better make sure your credit history is very good. My wife and I…read morebought a queen size bed priced at $3,500 through acceptance and that method was the worst mistake ever. The first payment went through on September 29 2022 of $154.18 and it felt as if it was no end in sight with how much interest they were charging. Acceptance was the worst experience ever and hopefully other customers will be discouraged by that offer. After a year and a half of those biweekly payments I was finally able to pay my bed off, but hopefully other customers won't have to learn this lesson the hard way. When buying here, use your credit card, it will save you the hassle in the long run.

Pushy sales person who convinced me to buy goof proof even though I repeatedly said no. Didn't read…read moreany fine print until an email afterwards because I trusted what he said which was that it would cover scratches on my table. No - it only covers scratches from animals / pets. I do not have any pets. Even though the table set was so poorly made it was scratched by a mug within the first few weeks, my reason wasn't good enough. "Regular wear and tear" is not included. (And shortly after the scratches, the chairs started to buckle). Also - I would have had to bring the furniture back to the store to replace - I am not doing that. The sales person was dishonest and made it seem that someone would come to my home and replace the item. Never shopping at Bob's again because I don't trust the dishonest sales people.

My wife and I had a really great experience when we purchased an adjustable mattress and frame at…read morethis Mattress Firm location. Mike was our salesman and we found him to be extremely knowledgable and very helpful as we were deciding exactly what we wanted. There was no pressure from him. We took our time. Mike completely answered all our questions. When it came to the delivery and set up, Wilbur and his co-worker on the truck were exceptionally efficient, courteous (they took off their sneakers as they entered our home), and helpful as the new bed was set up. We were very impressed with this store's operation and would not hesitate to recommend it to our colleagues and friends.

We had the pleasure of working with Gary yesterday and he helped us find the perfect mattress. He…read moreis extremely knowledgeable and just an overall great person. He made the process painless and we couldn't be happier. I highly recommend this location!!!

As a local resident in Glenside, I wanted to support Gerhard's as a local family business. Their…read moreprices were competitive with other appliance stores, and Gerry Gerhard was a helpful salesman. Unfortunately, the problem came with the delivery- their delivery person told us he needed to put in an outlet for the dishwasher (even though we had one already installed), and that it would be $80 in addition to the $159 installation charge and $28 installation kit, and that he would not install the dishwasher without the additional payment. When making out a check, he had us make it out in his personal name, and mobile deposited the check while he was was at our house. Upon contacting the store to share how I was not very comfortable with how this went down, Gerry said he would contact the delivery team, and then I didn't hear anything from Gerhard's again for awhile. Eventually Gerhard's contacted me to explain the breakdown on their end, and promptly issued a refund for the $80. I am satisfied with their quick response, and will consider Gerhard's again for our appliance needs.

Beware of 3rd Party Delivery Service - I wanted to use Gerhards because they are a local business…read moreand I've had a good experience in the past and wanted to avoid 3rd party delivery services. Unfortunately, Gerhards has now outsourced to a disreputable 3rd party that has a very specific scheme worked out to try and hijack an extra $80 at delivery to complete installation. When I placed my order for a washer and dryer I specifically confirmed with Gerhards that I wanted to keep my dryer hardwired. Their website mentioned that their standard delivery service might not be able to handle electrical work and I didn't want any issues at delivery. I made full payment for installation, including dryer hardwiring and parts, and was satisfied that I wouldn't have any issues. When the two delivery guys arrived they walked in with an outlet in their hand and immediately said that I would need to pay $80 to install the outlet. The outlet was a standard 3-prong grounded outlet, which I already had on my wall for the washer. I could understand if the outlet they brought in was a 4-prong dryer outlet, at least that might hint at a miscommunication. I tried to explain that I wanted the dryer kept hardwired and that I had already discussed this with Gerhards. I had difficultly communicating because neither could speak much English and were also very young, but they insisted I needed this outlet installed. One of the delivery guys called his dispatch and had me talk to his extremely rude manager who confirmed the $80 cash ransom. However, he explained to me the $80 was actually for the hardwiring I wanted and not the outlet they had initially brought in. I called Gerhards sales and confirmed that I had fully paid for installation, including the dryer hardwiring, and handed the phone to the delivery person to confirm. He then proceeded to call his dispatch manager again who insisted on the $80 payment. I was fed up and cancelled my order and asked for a full refund. I can see there are other reviews that explain the exact same scenario. To be clear, this was definitely not a miscommunication between Gerhards and the sales team, nor a realization upon delivery that safe, grounded outlets were not available. The 3rd party Gerhards outsources has a very specific scam worked up to try and grab an extra $80 for installation. Gerhards may resolve the issue after the fact if you complain enough and they pressure the 3rd party to relent, but it is not an accident!! It's beyond me why Gerhards continues to do business with this delivery company. This incident actually reminds me of a similar scam at oil change places where they try and convince you a worn-out oil plug they have in the garage is yours and needs replacement. Unless you're installing the appliances yourself, GO SOMEWHERE ELSE!!

Horrible business practices. Lies,, lies lies. Make up prices on the furniture as you askread more

Bought a twin mattress for $600 and it feels used and dented only 3 weeks old only slept on it 2x…read more and no one will make good on this Mattress and I will be going to small claims to file against them ! Do not buy a SERTA co sucks

Had to return two previous mattress purchases, the third one we just threw away and bought a sleep…read morenumber mattress. We had bought near top-of-the line but one after another the mattresses sagged within 12-18 months.

From the owner: We're more than a mattress store, we're Mattress Warehouse. We take pride in finding sleep…read moresolutions for every body, at every budget, using the most up to date technology and scientific data.

overpriced, small dog running around, older and ignorance. no communication...............read more

First off, they promote that the store is closing which is why all furniture is on sale. That's a…read morelie because they have 2 other locations with the same products and cost. False advertisement! Second, they were supposed to deliver my furniture on August 12th, still missing furniture a month later. When I call the store, the keep making excuses and false promises. I leave messages that go unanswered. I wish I knew all this before walking in their door. Buyer beware. I'm disputing the charges.