Nancy made our mattress shopping experience surprisingly enjoyable. She was warm, welcoming, and…read moreincredibly patient with our energetic kids. My spouse and I had very different preferences, but Nancy helped us navigate the options and get much closer to a choice we were both happy with. Her guidance and friendly attitude made all the difference! We'd recommend!

Wow. Is all I can say! Brian is fantastic!! Story time: I…read morewent mattress shopping for the first time ever and I started this endeavor at another store in town. I had a horrible experience with the salmon there, who got angry with me for not purchasing a mattress immediately. I told him it was my day looking and wanted to take my time, but he wouldn't stop following me around saying he hopes he gets credit for my purchase if I decide to comeback another day. They didn't have the mattress in store that I wanted to try so I really wanted to go find it elsewhere to test it! I did not want to blindly buy it, but he kept insisting that I do. It was horrible and I just wanted to go home and be left alone. But my boyfriend made me stop at one more place on the way home which was this Mattress Warehouse. What a night and day difference! We walked in and were immediately greeted with a kind man that introduced himself as Brian. He was very personable! He immediately brought us out covers to try out mattresses on as a COVID measure (which the other store did not have and made me very uncomfortable and wanting to immediately shower!). He let us take our time testing things out and not being in our faces with pressure to buy. He really understands how to deal with people! We ended up buying a mattress from him that night and spent nearly an hour in there just chatting with him because he was so nice and fun! Our mattress arrived a few days later at our apartment and we having been having the best nights of sleep of our lives since then! (I highly recommend the Nectar bed!!) Thank you for giving me hope that not all mattress salesmen are pushy jerks Brian!

Visited the store to discuss issue with the mattress we purchased in October - Lisa the "sleep…read moreconsultant" discussed options to upgrade the mattress to a better one. She ensured we received full credit and the replacement mattress was delivered today (within 24 hrs). Very pleased with Lisa's assistance and recommendation. Mattress firm offers another 120 test and exchange policy even on this replaced mattress. The delivery team showed up on time and was very friendly and professional - The knew how to move the mattress upstairs and the new mattress was in place and the old one removed within about 10 minutes.

Excellent to deal with store personnel and management from initial sale to follow-up. HOWEVER,…read moreafter several months the Beautyrest mattress began to sag - calling Sealy we received the typical run around from manufacturer - so we went back to the store and within 2 days MattressFirm exchanged it - however after about 1 month the same issue with the mattress sagging - we have no issue with the store or store personnel however, we would never purchase another Beautyrest product. Our last mattress was replaced after 10 years!

DO NOT USE MATTRESS FIRM! We are in the middle of a huge issue with our delivery. We paid for…read morehaul away service. When they delivered our new mattress yesterday we were informed there was no room on the truck for it...WTF. They told us WE had to call the store where we purchased it from to arrange pick up. They did haul it to our curb...unwrapped and have half of our driveway now blocked. We called the Downingtown store at noon and did not get an answer back until 8pm. Meanwhile it poured last night! They showed up this morning and refused to take it because it was soaking wet and unwrapped. We TOLD them it was unwrapped. We told the crew it was unacceptable. They said they would call dispatch from the truck but INSTEAD DROVE AWAY. This is still unresolved. The mattresses sit out on the curb still. DO NOT USE!

If I could put 0 stars I would. I had the worst experience here last week. I came in looking at…read moremattresses for the first time ever, so I really just wanted to get a feel for different types of mattresses and prices. The salesman was absolutely horrible. He would not leave me alone and was incredibly pushy. He kept getting mad that I did not want to purchase that day and wouldn't stop saying that he hopes he gets credit for the sale then if I come back. (I get that they work on commission but trying to guilt me into buying a mattress that I have to sleep on long term doesn't make me want to buy one just so you get your check...) He also kept telling me that he wasn't even supposed to be at that store that day, like it was supposed to my lucky day or something that he was there... It was super weird. They did not have the mattress on the floor that I was most interested in. So, I explained that I wanted to keep looking so I could really try that mattress out (I am not about to buy a mattress without feeling it first!) Boy, did that tick the salesman off (Again I get it, no one wants to here that you want to look elsewhere. But come on dude, be a decent understanding human that I don't want to blindly buy a mattress just so you get your money!) A good mattress salesman would understand this and want to help me out! And guess what, that's exactly what I found down the street at another store! A salesman that understood the importance of finding the right mattress regardless if he got credit or not!

Everytime I see a Boscov's I'm surprised they're still around -- in that they never promote…read morethemselves or engage in empty braggadocio like their obnoxious overlords at Macy's, Target or Walmart. The stores are clean, well merchandised and staffed by employees who know their way around their departments and a complete sentence. Franky, I wish there were more but in the present brick and mortar hellscape, I'll take what I can get. Five easy stars.

I had the absolute pleasure of being helped by Gloria B. at the Clinique department in the Exton…read moreBoscov's while shopping for makeup for my elderly mother. Gloria was incredibly knowledgeable, patient, and kind, and she went far above and beyond what I expected. She took extra time to understand my mother's needs and even got down on her hands and knees to search for a discontinued item -- something you just don't see anymore. Her compassion, dedication, and genuine care truly touched me. I am so appreciative and grateful for Gloria's help and feel genuinely blessed that she is part of the Exton store. Customer service like this is rare, and Gloria is a true asset. Thank you, Gloria, for making our experience so special!

We came here and wanted to make our own opinion of the place , and good thing we did. We were very…read moreimpressed with the selection and service from everyone we worked with. Adrian - the sales associate was amazing patient and worked with us from start to finish. Highly recommend the place.

Worst customer service I have ever experienced from any business. Despite repeated requests for…read morecommunication from both managers and regional leadership, my concerns have been consistently ignored. The complete lack of accountability, professionalism, and customer care is unacceptable. As a result, I will be closing both my personal account and my company's account, and I will strongly caution colleagues, peers, and others in my network against doing business with your organization.

My husband and I purchased a leather sectional from Raymour & Flanigan in Exton, PA. I have been…read morepurchasing furniture from this store for over 20 years. We allowed the salesperson to convince us to purchase their furniture protection. The two cushions on the sectional is tearing. When I first called to discuss the protection, they were unable to locate our information. After locating our information, a serviceman came to our home to evaluate the cushions. A replacement was approved. The discussion began Sept. 18, 2024. As of 12/16/2024, we still HAVE NOT received the replacement. Each time I call, and have spoken to Tom, he has had difficulty locating the service order. As I remained on the telephone, he has provided two different shipping dates 11/22/2024 and 11/27/2024. This type of customer service is HORRIBLE!!! Many years ago, Raymour & Flanigan had a stellar reputation. Now, their customer service has deteriorated badly. At this point, I feel the furniture protection is a RIP OFF! By the time you receive the replacement, the protection has expired. THIS IS NOT THE OUTLET. THIS IS THE REGULAR FURNITURE STORE

I have purchased an entire home worth of furniture at R &F over 10 yrs. and referred many friends…read more NO MORE! I had a sectional delivered yesterday. I first realized my door frame has a chunk out of it and scrapes. I called and the 'care line' gave me attitude and acted like it didn't happen. She asked me to look the sectional over. Well I found that it was defectibe. The leather was cut short and foam sticking out. They offered to utilize the warranty I purchased and have someone fix it.. how? stretch the leather and sew It? So, the leather is compromised? I didn't buy/pay for refurbished and I don't want refurbished! Take your business elsewhere!

Bought the original Sleep Number, and it lasted 20 years. Loved it. Purchased the King 3 days ago,…read moreand called because I thought parts were missing. After dropping over 3K, they told me legs are separate? No more corner pieces for strength. Remote is worse than the remote from 20 years ago. Far less padding. Bluetooth from remote phone app is disastrous. Much less padding. All companies come to an end. Short cuts are making this product weak.

Sleep Number is a joke! We bought a Sleep Number bed after…read moreyears of trying to find a bed we could both enjoy. My wife has had several back surgeries and needs firm support. I prefer a softer bed. We got a TemperPedic right after they came out. Paid a TON of money for it, and I love it. But after 3 months her back started hurting. Back then, no returns. So after we bought a house and had an extra bedroom, we bought a new bed and went shopping for the perfect mattress. Sleep Number seemed like the answer for us. The salespeople were helpful, and assured us when we purchased the bed, that we were set. A 20 year warranty. No problems. Right. After three years, her side failed. It just wouldn't inflate. She kept her side near 100 all the time and rarely had to inflate it. I kept my side around 50 or 55, but changed it often, and would fully inflate it before we changed the sheets. If either side were to fail, I thought mine would go first. I'm also heavier than she is, by a good bit. But her side failed, so I called Sleep Number and they told me they could rep!ace her side, but the cost went up each day! Some warranty. It failed or no reason, why am I paying for it? When we took the bed apart to discover what went wrong we found out the bed consisted of two inflatable mattresses surrounded by foam strips, sitting on a plastic base!!!! No wonder they didn't want us in the bedroom while they installed it! We paid over $1000 for some cheap inflatable mattresses on a cheap plastic base! We felt like fools!!! A friend has one and loved it; has never had any issues. She's been lucky I think. Don't waste your money on these. We just bought a regular old mattress. No adjustable frame, no fancy things. Sometimes tried and true is the way to go!

Gerhard's did a great job, on many levels…read more 1. Ordering was easy. I combined browsing their web-site with talking to a customer representative, and found an appliance that suited me and fit my budget. I have purchased previously, and was happy to realize my name, # and delivery address were on file. Even better, I thought I recognized the voice on the phone and confirmed it was indeed BRIANNA (sp?), who had been helpful in the past and was again. I believe it says something good about a company, when even the phone service people stay on for several years. Bonus, Brianna input the price at the New YEAR's sales level which was 35% less than what was showing on the Web-site. 2. The delivery was coordinated. I was given a 4-hour window, sent a reminder, and updated with a 30-minte and 10-minute arrival time. 3. The Delivery men were strong, professional and courteous. They carried the stove to the 3rd floor and installed and tested it. Overall a very good experience.

LG Washers are GARBAGE! 16 months old and lid hinge broke…read moreoff. Even with extended warranty they refused to fix it. I guess LG means LOTS of GLUE that holds this LOW QUALITY washer together. Save your monies DO NOT BUY LG PRODUCTS!!

Angela at the Phoenixville store was very helpful in our search for a dishwasher! Only glitch, they…read morecalled the wrong number to tell it was in. Angela had written our number but it was overlooked.

Mohammad at Gerhard in Malvern was exceptional. We were buying appliances to sell a house. I had a…read moreshort window and little knowledge. Mohammad guided me in my purchase in under 30 minutes and I was on my way. Appliances look great and will be the cherry on top for our future homebuyer. Thanks for all your help, Mohammad! Kara Robinson