This store and the staff used to be great to work with, but now the person I see working most often…read moreis rude and short with people. I have never seen her smile, she doesnt care to get to know the regular people who come in all the time and she structures her "Rules and Guidelines" Like she works for the DMV. I saw another worker in there that I have never seen before and she is worse. I liked the staff that they used to have.

Part II My response…read moreto the UPS Store manager's response is as follows. Well Tabitha, since you don't want to know what it is that I want from your store to make this situation right, I am going to tell you anyway. I want this to be a memorable experience for you, your nasty, rude, and disrespectful employee and now the franchise owner of your four stores as well. The cover up is almost always worse than the original crime. And that is what you are doing. And to pursue that goal, I have been in contact with your corporate headquarters to find out what the protocols are for resolving disputes between individual stores and unhappy customers. And so, in addition to my social media campaign, I am now going to take this up with the UPS store HQ to find out if they care more than you do. And just FYI, this is not a "he said", "she said" because there are as many cameras in your store as a bank and so everything was recorded and you have that video. If you really cared, you would review that recording and see that this is not a "he said" versus "she said", this is about you lying and covering up for your terrible employee. You also wrote one thing about your response to my reviews on media sites, and you gave me quite different responses in your emails. You are a liar, and I am going to expose your lies to not only your corporate office, but to the public as well. And I have already won because this is now a memorable experience for you, isn't it? But even so, this is far from over because you are still in possession of my mail. And it wasn't that your store policy for key refunds wasn't explained better to me, it was that it wasn't explained to me at all and I was told another lie and that my key deposit was being retained because my box had expired the previous day at midnight and that is how this whole ordeal began. It is your responsibility to take care of my mail and give it to me whereas I am under no obligation to stand there and take abuse from your nasty, rude, and disrespectful employee while she leisurely sorts through my mail with it in her hands. And this entire nasty exchange happened in front of several other customers who were waiting in line behind me which made it quite embarrassing for me. I walked out instead, but that does not absolve you of your duty to take care of my mail. Your employee thought she had power over me because she was holding my mail and now you think the same thing because you have not only my mail, but my driver's license that you failed to tell me about as well. What were you planning on doing with it? And I now want to be compensated for the emotional and physical distress this entire event has caused me. Tell your UPS Store franchisee to get out his checkbook because that is the only way this is going to end.

Prompt and efficient service in handling my package. I will definitely use them again for mailing…read moreor returning packages.

FedEx was supposed to deliver yesterday. They are "a little behind." Today the tracking showed my…read morepackage was in Prescott and out for delivery at 7am. It's 4:30 and it still hasn't arrived. I had to leave town without something I needed. You'd think if they were a full day late you'd be the first stop in the morning rather than the last. Their tracking app stinks as well. WHEN YOU ABSOLUTELY POSITIVELY HAVE TO HAVE SOMETHING OVERNIGHT - OR EVEN A DAY LATE - DONT CALL FEDEX. Poorly managed and unreliable.

Supremely professional and responsive. Russ led the effort to restore multiple old photographs and…read moreprovided print and digital copies. Love A&E Reprographics and I've already returned for a simple copy job.

A & E Reprographics in Prescott Valley AZ is the very BEST! I needed some prints made of pictures…read moreon my granddaughter's cell and there aren't many places in the Quad Cities area I could find that could help. But I stopped by A & E in Prescott Valley and found that I could email them the pictures and they could make 4x6 prints. They did a fantastic job, the prints are beautiful and their services were fast and efficient. The gals working there were kind, pleasant and knowledgeable. I will definitely go there again in the near future! Thanks! Carol - Prescott Valley

Melcher Printing has wonderful customer Service. Renee is great to work with for affordable…read morepricing. Thank you for your help!

Friendly, competent staff. They're good at what they do! Have had a couple of jobs done here and…read moreit's always been a good experience. Thank you Melcher staff

Had a very small specialty print job, two high-quality reproductions of an original pencil sketch…read more Friendly and helpful explanation of my options and excellent results in a timely and very reasonably priced service. Couldn't be any happier with A&E Reprographics!

Every time I call this company they are professional and always get the job done, when promised or…read morebefore. I appreciate having them in Prescott!

I wanted to share my experience with Allegra Prescott this past Thursday 2023-Oct-12…read more I had an urgent need for a retractable pop-up banner stand for a trade show booth event. I called Allegra and spoke with Chris who said they had what i needed in stock. I arrived at Allegra 45min later where Mark in the design shop quickly and professionally prepared the pop-up banner stand for my specific use. I am very impressed by Chris and Mark's can-do attitude, immediate support, in-stock materials, and competitive pricing. I will definitely use Allegra for my next project/need. Sincerely, Tom Beutell Region VP, Western US & Canada, Pacific GPS Air

I needed a very small job making a print from a file I bought on Etsy for a gift for my daughter. I…read morefirst went to Office Depot, but the print I bought didn't have the look I wanted. Then I tried Staples. The guy working there knew exactly what I was looking for and recommended that I go to Allegra instead of trying at Staples. Allegra was understanding, and gracious, and did my print beautifully, at less than I paid at Office Depot. I put it in a frame and it looks great. For print jobs large (their usual) and small, I highly recommend Allegra.