Never go here. The customer service was terrible and a man who works there literally came in to threaten with violence the manager/owner who appeared to accept the treatment. The disgruntled employee antagonized the manager and said they should take it outside where they would presumably beat the crap out of each other all this while I was trying to order a hoagie and ask if they have cheese steak hoagies - which they don't. This location doesn't carry them. It's a strange unhappy place and employees threaten to beat each other up as you're trying to order cheese steaks they don't have. And the chicken Parmesan hoagie they did have was about a three out of 10. read more

Can't go wrong here, I've had multiple menu items and all have been great. The staff is super friendly and helpful as well. Love having a great hoagie place so close. read more

Sadly not the best primos location. Try Dresher. I want to love this one because it's close but the sandwiches always taste different than the other Primos. Everything is just dry always I don't get it. read more

The bread always brings us to Primos! Ours was TERRIBLE today! So hard and stale! Tasted like last weeks bread... no wonder no one was in the store! read more

Fast service and the hoagies are always on point!! Recommend getting the seeded roll, as the roll makes or breaks any sandwich!!

Love the sandwiches here, so tasty and love a great seeded roll with Italian spicy meats and fresh mozzarella cheese. You won't be disappointed!! read more

Good hoagie excellent. The bread is what keep me coming back! Meat not over salty!! However, Keep up with your points! I spent 32.00 one night went back next day spent 15, couldn't find me. Totally disappointing and you have to give them your number they don't ask at least not at this location. read more

Placed a large hoagie tray order for a party on Saturday. We had some special requests and we were not disappointed. The order was ready when stated and everything was fresh and delicious. Staff was very friendly and attentive. He even carried the large hoagie tray to my car! Thank you for a Great customer experience! read more

Sandwiches are always great. Not great on judging how long before orders are ready. Sometimes, like on game days, I truly think they need more help. Went one day, there was at least a twenty minute delay , turns out the Eagles were playing that day. I just wanted lunch. Place was pretty packed( most with masks) I waited outside. read more

Hands down the best quality meats and cheeses in any hoagie around outside of South Philly and NYC. The only reason I'm not giving them 5 stars even though they are my fav is because their breaded eggplant barely has any eggplant in it anymore. It's like a shmear rather than a slice. Still the best flavor in the Nonna's veggie - now, I'm a meat lover, especially Italian meats but that Nonna's Veggie is amazing. Also they use real provolone not the slicing provolone from the deli counter. Delish! read more

Primos is always on point with their hoagies, I haven't ever had a problem outside of them being expensive lol but it's worth it when you have a taste for it read more

PrimoHoagies - a sandwich and chips - Sandwiches Near Me - Hatboro, Pennsylvania

3 hoagies 3 drinks 60$? No thanks. Dry turkey. Stale bread. Come on I heard they were good but apparently not. It was basically wawa except wawas price reflects its quality read more

First and Last Visit. The owner is rude and grouchy. Another customer who came in after me placed her order and sat in the waiting area. She told me she wouldn't be coming back either. A little friendliness goes a long way. read more

As a sales person I sponsor a number of contractor product training seminars and I like calling Primo Hoagies because their quality is consistent at various locations throughout eastern PA and South Jersey. I especially enjoy working with the staff members at Primo hoagies in Hatboro as they are all very professional, very thorough and lunch always arrives on time... Exactly what I have ordered. Thank you very much to Steve and his staff! read more

Proving good help is hard to find. Gave the wrong sandwich and then doesn't answer the phone 10 minutes before closing time.

Worst customer service around. You get "yeah and ok" if your lucky. No goodbye after placing order. Craziest part about it I think it's the owner! Tried to email the corporate office and unfortunately no email is available on the website. Never again this is one to many times! read more

This particular primos has been serving my friends and family for years. The owner / guy who runs it always remembers our orders -- he speaks fast and I think people here are taking it as him being unfriendly, and he's not. He's really nice and has gone above and beyond when we wanted something special for our orders. You could get hoagies anywhere, but get them here. Service is great, super fast. read more

I got a veggie diablo for dinner. I'm a vegetarian and I have never had a Veg hoagie so good in my life. Haven't had one in yearsso I decided to order online. Still so satisfying! read more

PrimoHoagies - Veggie diablo - Sandwiches Near Me - Hatboro, Pennsylvania

I love Primo Hoagies, but this location doesn't measure up. The customer service is lacking. We start to order. The guy in the back making sandwiches starts dropping F-bombs and shouting that he's so backed up that it will be 30 to 45 minutes. Guy at the register says nothing. We left. read more

I went into store at 7:00pm to place an order the guy said were closed but asks me did i have a DoorDash order. I said no and left to my car to check if they were still on DoorDash. Of course they are. I placed an order and it went through but i immediately cancelled. I won't force a place to take my business. Quigs next door was more than welcoming and taste better too! Do not come here they are confused about what time it is vs. what time they close. If you close at 7pm that's fine but do not lie to customers because you do not feel like taking any more orders. Pregnant women have cravings. My job gets catering often but i will make sure they do not that was completely unacceptable. read more

I have never been disappointed in the food; their hoagies are among the best in the area and if it was taste alone I was rating, I might give 4+ stars. Honestly, the fact that they offer a good product and they are open on Sundays are the only reasons I order from Primo. The service and treatment of customers is deserving of 1 star. Every time I call or go inside to pick up, I feel like my business is not valued. Without going into too much detail about my experience today, I will just say that in my opinion, the way I see an employee treating other customers is the way I expect I will be treated. The foul language and derogatory marks toward that phone customer after they hung up may not have been heard by the customer they were meant for, but they were witnessed by the 4 customers in line. So to sum it up, good hoagies, bad customer service/relations. And they forgot my side of pickles. read more

They only keep online ordering for delivery available for an hour. I also once ordered catering and had to cancel. The guy I first spoke with, I could barely understand but pretty sure he told me I could not cancel, then the owner called me and told me I would be refunded but I never was. Pick up is a nightmare because the parking lot is too small. Some douche backed into my car, and another time another douche sideswiped my car. read more

This place is phenomenal, talk about truly caring about what people are eating and provide a scrumptious meal, my italian sub with lettuce, tomato, onion, mayo, oil, and vinegar, was out of this world. My boss told me to try this place and I was so far from disappointed I was content for a week. read more

So yummy. So hearty and filling. So close to home. Never had a bad experience. Rolls are delicious. Sometimes when I get halfway through, I put the meat, lettuce, tomatoes, and onions aside and nosh on that roll. The whole pickles that they sell are outstanding. Super garlicky and crunchy, just how I like it. The folks are cool....just wish they had later hours! read more

PrimoHoagies - Italian. Deconstructed. - Sandwiches Near Me - Hatboro, Pennsylvania

Great staff who is dedicated to making sure your hoagies are made exactly the way you wanted it!

I literally live across the street from PrimoHoagies in Hatboro. I ordered two hoagies on a Sunday morning to be picked up. The man who answered the phone was VERY RUDE. I was ordering for someone else and was uncertain what type of tuna he wanted. I was trying to find outthe difference and twice he said "That's what I'm asking YOU What do you want? I should have told him where to stick his hoagies, but was on my way to a picnic or I would have canceled the order. I'm not going to take the from someone who is supposed to be in the "service " industry. From now on I go to Jersey Mike's. WAY better hoagies and no snotty workers. read more

I'm no stranger to Primo's. South Philly, Northeast Philly, Bensalem, Richboro (before it folded), Ocean City NJ, etc. This establishment is by far the nicest and best run location I have ever been to. The owner (don't know his name) is nice to deal with. Took extra care in making a sandwich for my pregnant wife a while back. The sandwiches are done right and very very consistent. Happy they are close by! read more

I love promos so it comes down to the individual location for me. Workers/owner is always nice and welcoming. Good sandwiches as always

I like Primo's, but I never seem to get a good hoagie at this location. They put oregano on your hoagie, unless you tell them not to. Then when I finally got that down, they put onions, lettuce, and tomato on the R &S Special. This is inconsistent with what I have gotten at other Primo's locations. The staff is fine. It just kind of seems like they do things differently, and I am not as happy with the product. read more

Very impressed with Primo Hoagies in Hatboro. A quick mixup in my order was addressed very fast and I was very happy with the managers concern for my order and the allergens for my family. Service is fast, restaurant is clean, and this customer is happy. Great job! I'll be back and will be sure to spread the word! read more

I tried to order hoagies on Superbowl Sunday. I waited ten minutes on the phone and then the person on the phone was so rude because I questioned what was on a certain sandwich. Never again. read more

Love Primos Hoagies but the guy answering the phone and taking orders at the Hatboro store was a complete moron. Came to pick up our order that we called in. Order was wrong. He tried to tell me that's what we ordered. Dipshit, I know what we ordered. Ok, they'll make it over. Made it wrong again. Still waiting. Number three's a charm. I ask if they remembered to put peppers on the side. Said it didn't come with peppers. Really? You don't know your own menu? Now he's acting like I'm in the idiot and not him. Third time. WRONG AGAIN...How stupid can one be? Everyone behind counter just standing around. No one tried to resolve situation. No apology. Nothing. Finally told guy at register to give me back my money. Wasted my time and completely aggravated. What a joke...Can't even make a sandwich after 3 attempts.... read more

This Primo location produces the same quality product as the other Primo franchises in the area, but the customer service is horrible. I picked up a catering order and the gentleman at the counter was smug and condescending for some reason. It was a struggle to communicate the order over the phone as well. As others have mentioned, the parking lot is terrible. They share a building with a pizza place so its better to just find a spot on the street during busy times. read more

Never had a bad Primo hoagie, the bread makes it!

Go to Lee's. Horrendous. Made me the wrong sandwich 2 times, and when went to return the 2nd sandwich they gave me a hard time due to the fact they rang it in wrong over and over. The other 2 sandwich shops that are south on Main Street are far more premiere read more

I stopped here on my way home from a job interview. I ordered a turkey hoagie with lite mayo. The hoagie was delicious as Primo's always is but he put on a huge amount of mayo. Other than that no complaints. I LOVE Primo's. read more

The service here is despicable!! It was my first time in while doing a lunch order for my company, and instead of trying to assist with the different options, he started shouting at me and kept pointing to the board. I certainly will not be going back, neither is anyone from my company. read more

Awesome roast beef hoagie. A little pricey but worth it. Rolls are especially good. I always order a little rare and they do an awesome job.

growing up in NE Philly----We went all over for hoagies including South Philly---Primo is the best,

I have to agree with Dave on the customer service aspect of this business. While ordering I was ready to hang up because I felt like my business wasn't wanted. I made a mistake when choosing a size of the hoagie and it sounded like he was talking to me like I was a five year old, except a five year old would have still been talked to in a better tone. I also asked to check if we were in delivery range. Now, Jimmie Johns is an equal distance away and they do not deliver to my work. So when I asked he basically questioned my ability to measure a foot versus an inch. I ended up sticking with it because I love Primo hoagies. Well as usually the food was great but it's difficult for me to recommend when half of the experience is customer service. I really hope they straighten that aspect out because I'm going to give them one more chance and if I get the same rudeness again I will not forget it. read more