Thank goodness I have a voice! The croissant, egg, bacon, and cheese sandwich looked amazing on the…read moremenu--and it's very reasonably priced at $6.50.
I ain't gonna lie; I'm all about customer service, good food, and value!
When ordering, I was told they were out--of what I understood to be the bread--so I asked, "What other bread options do you have?"
The cashier rambled off some options, including "white bread."
Internal dialogue: "White bread? I didn't know that was still a thing."
Turns out, next to the Texas toast, it was the lowest-carb option, so I opted for it.
She rang me up at $14.50... $14.50!!!
I said, "I don't understand--why is it more than double the price?"
To my complete chagrin, she replied, "I have to charge you for a BLT. Would you like lettuce and tomato on your sandwich?"
Mind you, they also offer a cheese melt for $6 that comes with the infamous "white bread" and melted cheese. All they would have to do is add the egg and bacon! At least, that's what makes sense to me.
I said, "I'm sorry... I do not want a BLT. I just want what I ordered, and I'm okay with white bread as a substitute for the croissant."
She insisted, "We can't do that."
WHAT??!!
I said, "Charge me for the melt, and I'll pay extra for the egg and bacon. How's that?"
She said, "Sorry, we can't do that."
Internal dialogue: "But they can charge me for a BLT and make substitutions..."
It made absolutely no sense!
She ultimately conceded--charged me for what I requested--and gave me this bland-looking thing that was barely warmed up, much less toasted!
I went out of my way to support "my community" and introduce a colleague to this place. I was so embarrassed--for them and for us!
Never again!
To boot: I added an almond milk latte, which took way too long to come out. When I went to check on it, the barista looked at me confused. Just then, another customer ran up and said, "Oops! I grabbed your drink by accident--but I didn't drink from it yet."
The top hadn't been opened, from what I could see. I surrendered, moped back to my mediocre white-bread sammy, and tried to enjoy the moment. I actually enjoyed the latte...
I was about two-thirds of the way through it when I noticed the receipt said OAT MILK--instead of almond...
Ayyy, mi gente! Jamás!