I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....

- driver was on time - clean bus…read more- we left forty five minutes after the agreed upon time and the driver was nice about it - he was also nice with our crazy requests - Bluetooth speaker on board - company was very responsive with communication

This was my first time using JRB and I plan to use them again! The company was good with…read morecommunication and the price was reasonable especially compared to other companies I looked at. The driver was on time and responsive. The bus was in great condition and everyone thoroughly enjoyed the ride. Would 100% recommend.

This bus from AC to Brooklyn was so dirty and had a funky smell! It was also crowded bus with…read morepeople constantly coughing and sneezing, would it hurt to crack open a window??

I'm sitting in one of these chinatown small buses as I type this review. These buses are a life…read moresaver. They save me the hassle of having to take the mta and stop at every train station on the n to then transfer on the 7 just to get to flushing. It takes me 1.5 hours with mta but with these buses it only takes me around 40 mins give or take depending on the traffic. Not to mention I'm sitting in a comfy seat and don't have to deal with external issues. As of July 2021, I pay $5 one way. Using a rideshare app or calling car service would have costed me well over $40. The bus caters to the Chinese immigrant community that usually travels back and forth from the 3 different chinatowns (Brooklyn 8th ave, Manhattan chinatown, flushing queens) either for work, run errands or meet up with family. It gives the people mobility with comfort and it's community centered. If you are not Chinese it's still ok. Once you get to know the system that's in place you'll never want to take public transportation again.

THERE IS ANOTHER BEST BUS COMPANY WITH REVIEWS ON YELP. THAT COMPANY IS UNCLAIMED. RELY ON THESE…read moreREVIEWS. This specific review is about Best Bus PRIME. Not the standard Best Bus service. I heard about the PRIME service which is basically an upgraded bus. The bus has single seats on the right and double seats on the left. The service is advertised to have tray tables. The tray table in my single seat does not work. I want to rate this service a 3 because of the tray table not working. The seat pitch (space between seats) is larger/longer than standard buses - which is true and is nice since I'm over six feet tall. One thing that's not advertised but I did notice was shades for the window which is nice. My window had them. Some did not. As others mentioned, the wifi can be spotty. In the age of cell phones and mobile hotspots, just be prepared to use yours in case the bus wifi goes out. The complimentary water was nice - but it was not cold/chilled. Just ambient temparature water. The timeliness of arrival always depends on traffic - so most times the arrival time is after the scheduled time (especially since Best Bus advertises 4 hour trip times from DC to NYC) - I have not seen arrival times within 4 hours - it's always later (sometimes up to an hour later). It's due to traffic though, not driver skills or service. Overall I do like Best Bus PRIME. Would I take it again - probably - if the schedule works. It only runs once a day - all the other services are regular Best Bus service.

I have taken the 5pm bus from NYC to Vienna, VA a handful of times. The seats are comfortable…read moreenough and they give you a bottle of water when you board. They have outlets for each seat which is helpful. The bus has always left on time but tends to arrive about 20- 30minutes late, I'm guessing due to traffic getting out of the city. I haven't taken other buses, so I don't have anything to compare it to. I will likely continue to stick with Best Bus as they have been consistent.

The BM3 stops directly across the street from my apartment. The drivers are fine, but some of the…read morepassengers leave a lot to be desired. What I mean by that is that they have a sense of entitlement where they think they can take up 2 seats and not let their fellow passengers sit down next to them. Definitely better than the subway though. I often times will take the BM4 or BM1 even though it's not that convenient and drops me off quite a distance from my apartment. The trade-off is my fellow passengers are much more considerate, and overall it's a much more pleasant ride.

This bus changed my commute forever. Quiet, comfy seats, USB charger in every seat, 20 minutes from…read moreKensington, Brooklyn to downtown Manhattan. At $6, I don't take it every day, but the extra $3.25 is worth it when I need a break from my usual crowded subway commute. Just to know I have it as an option, even if I don't choose it, gives me a sense of control in a system that usually overwhelms. Downside besides the price is that the bus comes inconsistently, so there sometimes a wait for the downtown or the Midtown, depending on which one you want. In the hot weather, there's not always enough space in the shade to wait outside of the sun.

In a year and a half, this bus has not been on time since I've been taking it. I've taken it both…read moreacross town, and up West End Ave to the 72nd train station and if it actually shows up, it's never been on time. I welcome if MTA wants to respond and have a conversation about this. I will leave you with a thanks for inspiring me to stay on my bicycle.

This is the worst bus I have ever taken. It is NEVER on time and it is beyond ridiculous how the…read morebus could not show up for an hour and then there is another one DIRECTLY behind it. At this very moment I have been waiting at the stop for 40 minutes trying to get home and there is a driver on the bus who was just talking to his friend. His friend has left and now he puts on the "NOT IN SERVICE" sign. -_- Also during this time period (30 minutes in) another 57 bypassed the stop because this bus is just sitting here parked. Avoid this bus entirely if you can. If not you may get nowhere fast.

This bus might be hit or miss. bought tickets with the groupon deal for a weekend trip to NYC. On…read morethe way there the bus was about 20 minutes late in starting (which actually worked in my favor since I was running late), and the bus itself was kinda crappy. The driver didn't say anything to us and we just took off. The seats sucked, no wi-fi, no outlets...and we got there an hour after schedule. We made a stop at a New Jersey service station, however, I did appreciate that the driver came back around to ask if everyone was present. On the way back though, Washington Deluxe definitely redeemed itself. Quick check-in process, driver (SJ?) took our bags. The engine started at 9:57, and we took off at 10. He made some quick announcements with good humor: wi-fi, outlets under the seat, told us to be courteous to our neighbors, and made me happy to be riding with him. This man should get a raise. :)

A gem of service . Didn't event know about this company . No more Amtrak lol. Great service and on…read moretime departure and arrival love it

I want to share my experience I had today with the Monsey bus…read more I'm waiting by the stop for the bus, waiting and waiting for a half hour, till finally my eyes met a bus arriving to the stop, I give a closer look, and it gets dark for my eyes, on the screen above the bus, there's announced "BORO PARK/WILLIAMSBURG". That means that they literally sent one bus for both locations in a busy time Thursday night when everyone is looking for a way home, and there's NOBODY to talk to !!! No space for luggage. No space to sit. And the driver ?? Sitting in his seat with a smile and telling us that there's only that bus. "If you want you could wait for the next bus". (Not that it's the drivers fault at all, just that was the response. No excuse.) I'm going up on the bus, shticky hot like no option to breathe. Like 10 people are standing (!!!) In the aisle where there's supposed to be empty. Full of luggage on the floor. The smell on the bus was terrible. I wouldn't recommend that smell even for anyone's toilet at home. A horrible smell ! Sorry to tell you! At all not a good service if you want to be on a bus, arriving on time, a seat to sit, space for your luggage. That's besides the cool attitude you're getting from the dispatcher. Enjoy your trip.

Took a bus from Brooklyn to Monsey, driver refused to go to the new Park & Ride to drop off as the…read moreschedule says, instead leaving the passengers stranded on Robert Pitt Dr to walk to the Park & Ride to get their cars, Called the company and the dispatcher was extremely rude.