This bus might be hit or miss. bought tickets with the groupon deal for a weekend trip to NYC. On the way there the bus was about 20 minutes late in starting (which actually worked in my favor since I was running late), and the bus itself was kinda crappy. The driver didn't say anything to us and we just took off. The seats sucked, no wi-fi, no outlets...and we got there an hour after schedule. We made a stop at a New Jersey service station, however, I did appreciate that the driver came back around to ask if everyone was present. On the way back though, Washington Deluxe definitely redeemed itself. Quick check-in process, driver (SJ?) took our bags. The engine started at 9:57, and we took off at 10. He made some quick announcements with good humor: wi-fi, outlets under the seat, told us to be courteous to our neighbors, and made me happy to be riding with him. This man should get a raise. :) read more

A gem of service . Didn't event know about this company . No more Amtrak lol. Great service and on time departure and arrival love it

$20 one way, $35 round trip. Buses are reasonably clean. Trip takes b/w 4 and 5 hours, depending on traffic. I've taken the bus 5 times now, and haven't had any problems. A great value. Pick up at W34th & 8th Ave in Manhattan. read more

Washington Deluxe is efficient and inexpensive. The drivers aren't as crazy as on Fung Wah, where they flip a bus every 6 or 8 months. I enjoy sitting up front by a specific sassy hasid who plays klezmer music moderately loud and warns riders "If you do not like my music, sit at the back of the bus, because I won't turn it down!" I like klezmer, so it's all good. They play pretty atrocious movies on the bus, so bring headphones, or sit where the klezmer drowns out the speakers. I remember one time wishing aloud that they would play something, anything other than the Jean Claude Van Damme flick that was playing on the last 3 rides I'd taken, and I got my wish, but the movie on that trip starred Tim Allen. Y'know, that drunk driving, essentialist-gender-notion promoting, totally mediocre comedian? HAAAAAA. Jean Claude, my friend, come back! read more

Wonderfull way to get to DC from New York. The second stop in DC at dupont circle is so convenient. You can recharge your phone in the bus. It's clean silent and confortable. I think one of best way to travel. read more

Good Morning Everybody. This weekend I took my first trip with this lousy company Washington Deluxe, all I could tell you is that the entire trip was one big nightmare, The Trip started on Friday afternoon at 3:15 pm when I went down to the Washington Deluxe pick up point on 15t street for the 3:45 bus, They post on their web site to be at the bus stop 15 minutes prior to departure just to show up and find 15 more people waiting and no bus. After a half hour wait an old riddling bus on the registration it said 1989 so most probably that's the year the bus was made, by the time the bus arrived there were 30 people waiting and the bus arrived with 25 aboard only seating 49, it was my luck to get on the bus so I took a seat more to the back, after a few minutes a little fight broke out at the door for the about 15 left over people who had no room and no other bus to come, at approximately 4:15 the bus finaly took off not to mention the smell of the bathroom, the filty floors, and old ratling over head racks i tried to get some rest but with no success, when i asked my neighbers if they ever had better experiance with this company a counterversy started over their service some said good but most said fair meanig that for the price you pay its OK., after 5 hours we finaly got into NY, now i taught to my to bad on me i baught a round trip yicket i will have to come back to this louzy bus. On Sunday morning 11:45 I show up at the hotel New Yorker just to see more people that could fit on a bus waiting and again no bus maybe that's a company policy to make people get nervous, but finally a bus arrives this one looked a little bit nicer than the one on Friday probably above 2000 I did not get a chance to get on the bus when the lady at the stop in charge said sorry there is no room on these bus we will have to wait for another bus come, Shortly after that a bus arrives with about 15 - 20 passengers on board the first driver I saw that was wearing a uniform not jeans we board the bus that lady goes around collecting tickets a finally by 12:30 a half hour late the bus leaves, The way back was pretty cool no major problems just a bad feeling from the way coming but it was still very lousy impression, I decided to start asking people on the bus about their service again an argument started most people compared Washington deluxe to the Chinatown Bus Company and that was exactly what I did not want to use. So I guess that's it with Washington Deluxe read more

Took this to and from Washington from Manhattan. Not bad: lousy films you couldn't not hear (best was ETHAN ALMIGHTY; rest were violent) )on the way down, but a non-raucous crowd of passengers, and for $20 one-way, that was GOOD. Each trip involved a pit stop in the middle: also not bad. Of course, you should bring your own refreshments. Coming back, we had a traffic delay, not due to the bus company, of course. I'll take W.D. again. read more

As an experienced traveler, I can confidently say that I've had very few experiences that compare to the nightmare that Washington Deluxe caused me. I arrived at the meeting spot for the DC-bound bus, saw the Washington Deluxe bus, and a man outside of it yelled "Washington, D.C.!" I ran up to him and showed him my ticket. The Washington Deluxe employee instructed me to go to 33rd and 7th Avenue, "near the Foot Action" to catch my bus. When I went to that location, another bus company told me that my bus met at 34th and 8th. In short, a Washington Deluxe driver misdirected me and caused me to miss my bus. I immediately called Washington Deluxe. I spoke to the most astonishingly mean customer service agent I've ever spoken to. She literally called me a liar, raised her voice at me, and when I asked her to please lower her voice, she screamed louder. I then emailed another rep and received absolutely zero assistance. I am truly appalled at how little they care about their customers. I can't imagine a worse experience with Washington Deluxe. From start to finish, it was a disaster. There are plenty of bus services out there for consumers to choose from--do yourself a favor and choose another one. read more

Washington Deluxe OVERBOOKED the bus. There were not enough seats for the tickets sold. I needed to get to DC by a certain time and they would not even let me share a seat with a kind group of travelers that offered. They suggested no alternative and left me standing on the side walk with my suitcase. TERRIBLE COMPANY. The employees did not even apologize and stated it was "not their fault" but the company's, great that helps a lot. If it were not for Celia an employee of a bus company (I am not sure which one) who called all of her friends to help me and found me a ride on Megabus I would have been stranded. Thank you to her! Stick to Bolt or Megabus. Washington Deluxe is completely unreliable! read more

In advertisement they said free WiFi, movie during the tip... none of the above was there, and coming back it took us 7 hours from DC to NY, but I have to say that the trafic was bad read more

First stop in DC was near DuPont Circle (Asians and whites). Next was at Union Station (blacks). Bus was full after Union Station stop. The DuPont Circle location is just where they say it is. I looked everywhere, not knowing for sure, where they'd actually pick you up, and it is indeed between DuPont Circle and 19th St. (across the street from Panera where the bus lane is). He wasn't there 15 min beforehand despite what they say online... he was parked around the corner waiting until the last minute before showing up, so don't worry... he'll be there. But once he shows up and checks everyone in, he leaves. The bus we had going to NYC from DC looked just like the bus they have on the Washing Deluxe website. The bus on the way back to DC was different!! When coming back from NYC, YOU HAVE TO LOOK FOR THE ATTENDANT THAT HAS A WASHINGTON DELUXE beanie (hat). there are lots of people waiting for different buses at this location. I happened to come across our attendant guiding other passengers to stand in a certain location for pick-up, so I lucked out when I saw her (not sure if I would have missed the bus had I not seen her). Our bus actually got redirected by a police officer directing traffic, so our attendant told us to go around the corner to board the bus. AGAIN, YOU HAVE TO PAY ATTENTION IF YOU DON'T WANT TO MISS THE BUS. Our bus was white on the way back and DID NOT have a large red "Washington Deluxe" on the side like our other bus did. Bus on the way back only had power outlets on some of the rows, so look around if this is important. WiFi works (3 bars). Don't sit near the bathrooms unless you want to have people walking by you and want to smell the wonders of nature. Can't beat the price!!! I would take the bus again. read more

This bus is a better option in my opinion than the Chinatown buses, or the bolt bus which I hated. Yes, sometimes the wifi can be spotty, and you have to look for the seats with outlets. The customer service is ok, the drivers are pretty friendly, but they usually are quite reliable and normally leave on time which is a plus. read more

Just a quickie b/c I'm busy at work. Used this service last Friday to DC. I've used the Chinatown bus before but I assumed (wrongly) that this would be a nicer experience. Got there a little early and then waited in that godawful heat for 1 hour and 15 minutes! I understand that the company can't control traffic, but I think they should then be prepared to have a bus ALREADY in the city and ready to go if the one returning from DC gets stuck in traffic (i.e., Holland Tunnel). We finally get on the bus and the driver starts mouthing off about how the company that we reserve it through doesn't own the bus and how we have to follow his rules, etc. What are you going to do on a bus anyway? The bus was entirely full and we sat there on the bus without moving while the driver collected money from those who hadn't paid online. Why couldn't this be done while we all were waiting outside for over an hour? They should have a representative there or something. Yes, the bus was new and clean but also felt like sardines. The seats were so close together both horizontally and depth-wise that people's knees weren't fitting. I vowed never to do the bus again but I'm sure my budget won't allow it. The Chinatown bus might be less "glamorous" but it's gotten me where I need to go and on time. There's always Greyhound, too -- same price even! read more

Being that this bus company has two profiles, I will post my comments on each. I have been riding Washington Deluxe for years because they are inexpensive, stop at convenient locations and (in my opinion) are safer, clean and smell better than the Chinatown buses. I have been riding Washington Deluxe for years because they are inexpensive, stop at convenient locations and times and (in my opinion) are safer, clean and smell better than the Chinatown buses. With that said, the bus is usually late *sigh* so do not plan an important event around it or you will most likely miss it. Recently, or so it seems, they've began letting dogs ride on the bus. Yes, this is very hipster-ish and cute. But here lies the problem: what about people who are allergic. Now, I admitted am not an animal lover (yes, I value the lives of humans more. Lol typing that made me think of that episode of South Park where the PETA people were doing inappropriate things with animals) however there is a difference between casually passing animals in the street and being confined in the bus with one for 4 hours or more. Perhaps the company should allot specific buses and times for dog lovers to buy a seat for their pets? Or at least give a heads up to customers in case anyone is allergic? I think it's only fair. Other than that, the bus has outlets and WiFi which works sometimes so at least you can use your electronics without dreding losing power. read more

Good part: No stops, it takes 4 hours or less to get from NY to D.C. Bad part: Many of the outlets on the bus don't work and the wifi doesn't work either. It doesn't have even one bar. Better look for another bus with better reviews!!! :) read more

Wow my trip to DC was a real great experience. What was must amazing how every customer is personally greeted at this price I really expected some shabby service. with free WiFi the trip was a breeze. the bus was brand new. You could even smell it. and We even arrived ahead of schedule wow keep it up we love your service read more

This may be completely unrelated, but I thought I'd put a warning out there - shortly after buying a ticket online through this bus company's website, I started getting fraudulent charges on the same credit card. It could be coincidence, but I thought I'd warn people, and see if anyone else had the same experience. read more

Excellent return transportation from New York. On time, really pleasant drivers, and a clean efficient service.

Meanest, worst service ever. If you can avoid using this service, do. They overbook, leave early, and are exceptionally rude. Never again. read more

Is everyone here a Greyhound sales rep? I think Washington Deluxe and DC2NY buses are the best: free movie, free on-board internet, super modern clean and spacious buses, express buses only (4-hr trip), even a complimentary drink and more. There are many more small companies which are very good too, with over 100 drop-off/pick-up locations in New York, DC, Virginia, Pennsylvania and Maryland. Go to BUS-DC-NY.COM (http://www.bus-dc-ny.com) to see the full list of bus companies and make your reservation online (for free), so you don't have to wait in line at the station to get your ticket, and you are guaranteed a seat in the bus of your choice. One more thing, whatever you do, stay away from Greyhound. They are by far the WORST and the most expensive. Cheers! read more

Generally speaking, this bus service did exactly what it was supposed to. I arrived in DC precisely on the scheduled arrival time. The bus was clean (except for the nauseatingly smelly bathroom!) and bright, and the Wifi was pretty strong. A huge perk, ofcourse, was being able to board locally at Empire Blvd and Bedford Ave and not having to travel to Grand Central Terminal. Minus one star for having to stand up outside of the bus for ten minutes after the scheduled departure time. Boo! read more

The ride to Washington DC was intolerable. The vehicle itself was in decent condition, standard comfy seats, enough leg room for average size person, but my leg rest-kick stand couldn't stay down. And for the bathroom, things just kept getting worst. Granted I did get a terrible seat near the back, but one hour into our travels there was urine all over the bathroom floor. I decided I didn't have to go to the bathroom anymore. Two hours in, the door no longer locked. It constantly swung open and emitted foul lingering odors of unmentionables. The company guy did little to help with anything but look at it. If the person in front of me leaned all the way back, they were on my knees. The free wifi they offered was limited. I could use the browser but not download an app. Ten minute pit stop for him to fix it after 2 hours for some kid to break it again. Plus side: the driver didn't crash the bus read more

I took this bus from DC to NYC recently, and disappointingly, there's nothing deluxe about this bus service at all. The seats were cramped, the bus smelled, our driver was slow (we arrived an hour late, despite the lack of traffic). You can also forget about any 'premium' perks like WiFi (which wasn't working) or movies. I'm avoiding taking this bus service again. read more

I am currently riding on one of the buses traveling from NYC to DC and write my review from my seat. Having taken this same service going the other direction 2 days ago, I should have learned my lesson. I thought the first leg of the trip may have been an isolated experience...I was wrong. This bus service is on the cusp of dreadful. The only saving grace being: 1) Inexpensive cost and 2) Cleanliness. I am 6'2", and I feel like I'm sitting inside a shoe box, a size 6 shoe box, with no ventilation. My legs are wedged in a space designed without any thought that a passenger may exist who stands higher than 5'7". They advertise AC, but it didn't seem to exist on either leg of this trip. They also claim to provide free Wi-Fi, which simply does not function. It's unbearably hot in here! I would give this bus a single-star review, but the price and cleanliness have helped the company avoid such embarrassment. That being said, I will NEVER bring my business back and suggest all riders search out alternative transportation modes or providers when traveling to and from DC/NYC. read more

A nightmare! The trip from NYC to Washington was decent. However, on the way back, we got a different bus from a different company. Some of the things that happened include: - Departure: Half an hour delay - No Wi-Fi on board. So, I said, let's read, but the overhead light did not work - Stinking restroom - No stop in a service area ( as mentioned in the reservation) - The driving was reckless - Two fights on the bus before leaving but the driver did not intervene - the driver did not control the luggages and they were all mixed up, those going to Manhatan and those to Brooklyn. I will never travel with them again. read more

This bus was terrible. It makes 3 stops in New York before it leaves for DC. The women collecting the money is rude and had the nerve to make me buy a bottle of water at the store across the street cause she didn't have change for the fifty I handed her for payment of my $25 bus ride. Thats ridiculous. Thats like going to a store trying to buy a pack of gum but the cashier tells you to go across the street to Burger King buy some fries and tell them to make you exact change so you can buy your gum!!! She made it seem like I was stupid for not having exact change. Like as the person who's job it is to collect money that it wasn't her responsibility to have change. I will never ride this bus again. read more

I had a great experience with this bus NY-DC on 11 Oct then back on 12 Oct. The return bus especially was very clean and the 6pm bus driver and attendant were super friendly, explained everything really well and helped settle everyone into a good mood. The trip was fast and (except for a screaming kid on the outward leg, no fault of the bus service), it was a good experience and I'd use them again. Minus one star as the bus on the way out wasn't super clean, though the bathroom was spotless. read more

This is the best bus I have ever taken. Departure was exactly on time. The bus is very clean, toilet is also very clean. Staff was very nice and helpful. We arrived at NYC exactly as expected. I highly recommend it for everyone. read more

I don't know where Alex G got her free drink, wi-fi, 4hr drive, movie, clean and spacious bus - but ummm.. This bus line is so unorganized. There is no system to it what soever, and it will show as soon as the air brakes are hit. The bus pulls up at 34th and 8th Ave. A very mad black woman always gets off and opens the luggage bay doors. She literally stands in the doorway of the bus and just has this blank stare on her face every single time. After about 3-5 minutes she starts to allow people onto the bus. They used to not even check for reservations, first come first served, thankfully it appears to have changed. This last time they asked on both my going and returning trip for my reservation number - finally some system and thought process. You get herded onto the bus and for the next 45mins this woman goes up and down the aisle collecting the money. How in the world it takes her so long to grab greenbacks from ones hand is beyond me, she manages to be very slow, very well. The bus always takes at least 5 hours, usually 6 or even more. The longest I've ever been on this bus was 8 hours. This past time I went very early and came back very late, which there was hardly any traffic. Therefore it was close to their 4.5 hour as listed on their website. This past time I traveled with them was the ONLY good experience ever encountered with these messy people. I always dread the moment I have to sit on this bus, but it's only 35 dollars round trip - too hard to beat! read more

Just completed a DC-NY trip. Left and arrived exactly on time, bus and bathroom were clean (latter stocked with TP and hand sanitizer). Not crowded (departed Dupont 9:30 on a Tuesday morning). Outlets at seat worked, all good! read more

(Posting again because this service seems to have two profiles... sneaky) Why take this unprofessional, lousy bus service when there are so many others? Outbound trip: we were the first trip of the day, starting at 8am, and we arrived to find the bus absolutely filthy. Like, I went to the bathroom before the bus had even left its parking spot, and the bathroom floor was covered in a river of pee. Greasemarks from people's heads all over the windows, etc. The most confounding part of the trip was when the bus driver *didn't know where the stop was* in Dupont Circle. So, we made good time to DC, but actually spent 25 minutes circling around Dupont Circle looking for the spot to disembark. In the end the driver parked illegally in a city bus stop and told us to get out fast. Seriously dude? Return trip: Different driver, I should note. We were supposed to leave at 3:30pm. 4 o'clock rolls around, we're still standing outside in 90 degree heat and full sun, and I decide to call the company to see what the hell is up. "Oh the driver says he's on his way." "How long exactly?" "Should be 5 minutes. Is that okay" Uhh... no that's really not particularly okay, but what do you think we can do about it? Got on the bus, he drove like a maniac all through the district, arrived at Union Station to load on a bunch of other passengers. So here we are, this bus was supposed to leave at 3:30, it is nearly 5 and we are not even outside the District line. My favorite part was when the bus driver just 1) told us to take our trash with us so "he didn't have to clean the bus tonight", I guess that explains the river of pee episode before, and 2) when he just randomly stopped in the middle of the street on H St NE without pulling over, got out and went into the convenience store for 5 minutes. No explanation. Sticking with Bolt Bus from now on, it's a pretty simple choice! read more

Do not ride this bus. Again, I repeat, do not ride this bus! Where to begin with my woes about the Washington Deluxe buses. 1. Reservation system (lack there of): 3 times in a row I made a reservation and 3 times in a row I couldn't get on the bus, even though I arrived 15 min before the departure time like the website says. They overbook reservations so if you are not the lucky 49 who gets there an hour before the pick up time, you will not get on the bus, even if you have a valid reservation and have paid for the ticket online. One bus driver said "this bus overbooks reservations, like airlines, except we travel on the road." To that I say, at least airlines compensate you if you volunteer to take the next flight. Washington Deluxe does not compensate for your lost time. You just have to pray that you can get on the next bus that maybe comes in 7 hours. Or you can be like me and run to boltbus and get on as a walk-in. So amazing how boltbus never overbooks and manages to be on time too. 2. Punctuality (lack there of): The most backwards thing, after the overbooking thing, is how they take so long to collect money and tickets. If you get on the first stop in either DC or NY, good luck getting out of the departure city in less than an hour of you boarding the bus. This happens because the Wash Deluxe makes 2nd and 3rd stops and takes half an hour to argue over which lucky ones get to board the bus and to collect the money. Oh, the pit stop is never actually 20 min like the driver says. It ends up being like 40 min with stragglers who forget that other people are on the bus waiting for them. In total, your trip will never actually be 4.5 hour like it says on the web. It will be more like 5.5 without traffic. 3. Service (lack there of): Let us assume you get on the bus. The money collector will bark at you for not having exact change, even if she/he has singles in her/his hands glaring at you. Sometimes the bus is older than you so the entire bus smells like a public bath for your 5.5 hour or longer of a trip. The terrible movies they play on the bus are so loud that you can say good bye to getting any rest. Free wi-fi? I am not sure who they are kidding but my macbook surely doesn't work with their wi-fi. If you are a somewhat tall person, I hope you bring kneepads on the bus cuz your knees are gonna take a lot of beating on the bus since there is no legroom. The bus might be on the cheaper side of things but not worth your suffering. You deserve better than this. Take something else and save yourself time and anxiety-attack. read more

Washington Deluxe is far from being expensive, yet still provides a very good service. The drivers are nice and helpful and the buses very comfortable. The only downside is the wi-fi connection, that is usually very slow up to the point of being unusable. Other than that, great service overall. read more

First time took this bus, i was searching online and found it by chance. Good enough. Nice and confortable shuttle bus, wifi service is very thoughtful for the passengers, will take again next time in NYC and DC. read more

WARNING! DO NOT TAKE THIS BUS SERVICE! THEY ARE UNRELIABLE, HAVE POOR CUSTOMER SERVICE, ARE NOT SAFE, AND IT'S DIRTY! TAKE PETER PAN OR CHINATOWN OR SOMETHING ELSE! Here is my story in detail which outlines my horrific trip on this service: I took the bus on 3/16/7 from NYC to DC, the day of the sleet/hail/frozen ice storm. I went to the 34th street stop to pick up the last bus (5:30pm), and arrived their 15 minutes before hand as the instructions on the reservations told me to. Because the weather was so bad that day, I called twice before hand (once at 12noon and the other time at 4:45pm) to confirm that the bus would leave on time. The customer service representative told me each time that the bus would be leaving on time. Well, I got there at the stop and waited till 5:50pm, at which point I decided to call. When I spoke to the customer service person, she put me on hold for 15 minutes, and afterwards told me that the bus would be coming at 6:15pm. Now, keep in mind that I, along with about 30 other customers, were waiting out in the FREEZING COLD. When 6:15 rolled around, I called again and was put on hold for another 20 minutes. By the time I got the rep again, she caught an attitude and I was told that the bus would be coming at 6:50pm to 7pm. I asked to speak with the Manager. She hesitated and then gave him to me. When I spoke with him, he said that the bus left on time from DC but because of the weather, it was delayed just like the airlines! What nerve! I replied to him and said that this was unlike airlines, because people are waiting in terminals and not in the cold, and that the airlines phone and e-mail their customers to apprise them of delays! I also asked them if there was problems with travel, and they knew about the weather, why they didn't send another bus or plan ahead so that they could reach us on time. I got no answer for that question. He said to me that it says on the website that their might be delays for weather; however, it does not say that and it does not say that on the reservation I had! Had I not called the Washington Deluxe, the customers freezing in the cold would not have known the status of the bus. It was only because of my own initiative that we knew anything. I then asked what they were going to do to accommodate the individuals on it, and they said nothing until the following Monday---that they would not give a discount for our inconvenience and that we would have to call after the fact to have the problem resolved, and this was only for folks with reservations. What about the people who followed the websites instructions without reservations?!? It took my badgering and coaxing of the manager for him to get some headway for this poor offer. When I got off the phone, 7pm arrived, and the bus was no where to be found and we could not reach customer service again---they shut off their phones or left for the day! When the 5:30p bus FINALLY arrived, it was 8pm! The woman who herded us on to the bus was extremely rude, did not care that the passengers, and was only interested in getting our money. When we left, the bus was dirty: chicken bones on the floor, empty bottles rolling around; empty salad bowls on the ground. There was also no television, but more importantly no light or heat because the defroster was off and the bus driver could not put the heat on otherwise it would fog the windows. How ridiculous and dangerous is it that the bus had no defroster when a winter storm was raging on---I would not have taken this bus but it was only mid way through the trip when folks started complaining about the cold that we found out about that situation. When we finally arrived in DC, it was 2am! Keep in mind now that other buses (Greyhound, Chinatown, and Peter Pan) kept zipping past us! The bus was supposed to make two stops in DC: one at 1015 15th St., NW and the other at New Jersey Avenue, NW. That is what the woman who collected our money told us, and what many of us reserved our tix for. However, the bus driver was only letting folks off at DC at the 15th street location, and then was going to proceed to Tenleytown in DC. So again, if we did not ask about the second stop, we would have been taken out of our way! Many of the passengers, myself included, had folks waiting for us at the New Jersey Avenue stop, and had to trek it there from the K street stop to meet them. In the end, what should have been an easy 4-5 hour trip turned into 9 hours of hell. When I got back to NYC, I called and spoke with the same manager on that Monday. He ended up giving me a $20 refund, only because I strongly argued for it, but it was too little, too late. I STRONGLY ADVISE YOU TO NOT TAKE THIS SERVICE! read more

I bought a ticket on www.gotobus.com and showed up early so that I could be close to the front of the line to board. When the driver came, he said that I wasn't on his list. I showed him my ticket receipt and email, but he waved me off and told me that he would seat me after everyone else in line "if there was still room." WTH?! I told him that it wasn't my fault that I wasn't on his list and since I had proof of purchase and was first in line, I should be allowed to board. He wouldn't have any of it and told me that according to him, I didn't have a ticket. I called the WashDeluxe hotline to complain right then, and the lady told me that my only option was to pay the driver cash and buy another ticket on the spot. Um, why would I buy a second ticket if I had a completely valid ticket and receipt in hand? Customers should not be penalized if their computer system does not communicate with gotobus.com. By the time everyone with "real" tickets had boarded, there was only one more seat left and after thoroughly examining my ticket to make sure it wasn't a fake, the driver said that he would be willing to let me on. Wow, thanks. This experience was ridiculous. With so many options out there for bus services, there's no way I would trust this company again. My favorite remains Bolt Bus! read more

Bus rider's worst nightmare !! The bus was one hour late to pickup 6 pm passengers and arrived at 7pm. When it got to the pick up point, it turned out to be overbooked and 6 pm passengers had to wait for 7 pm bus. 7 pm Bus arrived at 8 30 pm also overbooked and some of the 7 pm people were able to get on while others were told, sorry better luck next time. So the poor people who paid for the bus in advance were left standing on the street on a Sunday night with no bus coming until the next morning. Why is this place still in business? read more

Whenever they don't make a stop they ran fast but when they do stop they do it for 20 or 25 minutes and it's too much. However, they are super friendly and punctual read more

I would definitely take the Washington Deluxe Bus Service again. It was pretty easy to find the bus both in NYC and in DC and it left right on time. The employees were all helpful and friendly. I even called to make sure I was in the right place in DC and the employee who answered the phone was incredibly courteous and stayed on the line until I found the exact spot I would meet the bus. My bus driver on the way from DC to New York was affable and very safety conscious. I appreciated that the bus drove non-stop from city to city. My only suggestion for making the service better would be to to install faster wi-fi service. The internet was spotty and ran slowly. read more

Awful service!!! Worse than the Chinatown buses and I thought those were horrendous. I plan on never stepping foot on to this bus and planning on telling all my friends and family the same. The bus driver was very rude and outwardly discriminated against who he was going to let on the bus out of those people who were waiting and didn't have reservations - the first come first serve was a joke in his book; however, his actions were not a joke. The service was disgusting, and I hope this company doesn't stay in business for much longer. read more