How can you provide a paying customer with a vehicle with check engine lights on? Try the west…read moreroxbury location for better quality vehicles and more options

showed up at 9am to pick up our u-haul and waited 20 minutes after the store was supposed to be…read moreopen for someone to show up

A very clean storage unit that has easy access and great parking. The keypad to get in makes…read moreaccessing the property easy and makes you feel safe at the same time.

I don't even know where to start! They get u there with a good price, then a few months later they…read moreincrease the price by almost double, the property manager has absolutely NO customer service skills, came over and yelled at me that they were closing soon, even though I was A) leaving already and B) have 24 hour access. Then I get falsely accused of sleeping in my unit(even though if they looked in my unit they would have CLEARLY seen there was NO room for that to happen) and lied about the details about it, then when I told what I was doing the called me the lier, even though they had no proof that I had, it was a he said she said situation but yet I was still kicked out with NO physical proof even though I could prove with evidence that 2 of the 3 things said WERE A LIE! renter beware, there is only one nice employee, Graciela. She was very helpful anytime I needed anything or had any questions. The others has attitudes and superiority complex and had to be right on everything even if they weren't. Would give zero stars if I could Don't go there go to the public storage at the top of the hill it might be more expensive but it's cleaner newer and a security is 100 times better as most of the time a door is left open or not shut all the way to anyone can get in at any time.

I've used this facility twice and have no complaints about the service or the facility itself…read more However, both times I've had to leave due to rate increases. This most recent time, the fee went up by almost 100.00 in under a year.

PREDATORY PRICING Extra Space Storage (including this branch) will raise your "rent" 30% after a…read morefew months. They currently have a class action lawsuit against them https://bit.ly/2OKGX0c and it is not the first https://bit.ly/3g2SuTU. They are still advertising the original price of my unit while notifying me that my rate is increasing because of "market conditions." I would never store my possessions at Extra Space ever again.

Stay away --- my rent has increased from $157/month to $409/month in less than three years…read more This is simple corporate greed, but unfortunately, it's difficult to move out once you've filled your unit with stuff.

Storage representative is super nice and helpful. Came with…read morea tractor trailer and there was no access so he helped us find a spot to use another small truck from.

I moved in on September 3 on a month to month contract. I stored some items that did not fit in my…read moreapartment. The place seemed fine. It is not climate controlled, which was disclosed to me, but they said it had heating and a dehumidifier. On December 1, I received a message that they are doubling my rent in 30 days, which is clear bate and switch, and shady business practices. They know it's challenging and expensive to move so they attract you with a lower rate and take advantage of you once you are moved in. They also require a 30-day move out notice so I have to tell them now that I'm moving out without having a moving company lined up if I want to avoid the rent hike. I now have to coordinate a move during the holidays. I strongly recommend avoiding this place. See photo below. For reference my rent was $46 before. When I called to complain, I was told that a computer decided that the rent went up!?!?

Paul was very helpful. He was knowledgeable and helped me find my storage. He also gave me a spot…read morethat wasn't too far.

According to my U-Haul account, I've rented 10' and 15' trucks here in Jan 2025, Feb 2025, and Nov…read more2025. No issues with any of those transactions though I will say that the employees were not particularly memorable. I recently came for some cheaper-than-Home-Depot moving boxes and was in and out in under 5 minutes since I knew how many of each I wanted. The man behind the desk even helped bring the boxes out to my car. I returned a week later with my original receipt to return the boxes I didn't use. The manager was not there so I was told to leave my information and the refund would be processed once the manager got in. I checked my credit card transactions a few hours later and got the refund.

I ordered a hitched to be installed. Robert the General Manager called leaving a voicemail the…read moremorning of the scheduled installation to say the hitch had not arrived yet but was shipped by FedEx. 2 weeks later still no word. Turns out it was never shipped and they now don't have the part (backordered). Wasted several weeks of my time. Completely dishonest.

What makes a company great?…read more The people who work for it. I have rented a small unit here, at the Westwood, Massachusetts faculty, since June 2015. Recently, I went there to move some stuff in and out. I made a big error: I locked my unit in the "open" position. The folks there check these things regularly, and sent me an urgent message by email. Asking me to contact them. Tyler, the man on site at the facility, could not nave been kinder or more sympathetic. Long story short, my stuff is in storage in the Bay State, and I live in Brooklyn, NY. Probe? Solution: I went to a local Public Storage, where the very kind snd patient Shaquira helped me. It turned out to be more complicated than we all thought, because the fax of my license did. It go through. Shaquira came up with another solution: she sent a PDF of the licensor to Tyler. My treasures are stored on his small space and these two employees totally understand. They deserve a raise! Thank you, Public Storage, for hiring the right folk. And thank you so much, Tyler and Shaquira! Sincerely, Karen Donovan

I am not able to access the 2nd floor storage unit I rented for the last 2 days. Elevators are out…read moreof service and I was informed by the facility manager today that he cannot provide a timeline. He advised me to use the stairs. Seriously?

Absolutely horrible service. Rude on the phone. I told him he was being rude to which he responded…read moreI will put you in the trashcan!

Do not hire these guys, broke my concrete table and then just put a piece of tape on it to cover it…read moreup. One guy quit half way through the move and then one guy showed up late but they still charged me for 3 guys. Awful customer service as well