It's taken me almost two years to be able to write this review because of how upset the situation makes me. I rented two storage units (later downsized to one unit) from A Space Place, which was later bought out by Prime Storage. All told, I rented there for 10 years, the majority of that time under the ownership of A Space Place. In July of 2022, I received a phone call from the then-manager, Cherise, inquiring if I had closed out my unit. I said of course not. She then informed me that my unit door was open and the contents completely cleared out, and that my unit must have been burglarized. I said I would be right there and was calling the police.
When I arrived with my mother, Cherise was smoking a cigarette and on her cell phone outside and ignored us for several minutes despite knowing who I was and why I was there and seeing I was in tears. When the responding officer arrived she told him I was an excellent tenant, had never missed a payment and even paid early. She denied that there had been any recent break-ins (I was later told by another employee as well as a detective that not long before 40 ground floor units had been broken into).
I requested to see the security camera footage, as did the officer. At first Cherise agreed, then changed her tune after speaking with the Compliance office. She said they had to review the footage first, but would release the next day. The next day, we were told they needed more time. In the meantime, the police told me they could not investigate without the footage. They found it suspicious that the floor had been swept clean, even pieces of loose newspaper were taken. They inquired (as did I) whether it was possible Prime Storage had mistakenly auctioned off my unit instead of one in arrears. They denied this. However, the police found it suspicious that heavy marble-top furniture and items that would not typically be "smash and grab" things like tools or electronics were taken.
Ultimately, despite detectives speaking with the corporate office, the company would not release the footage (after repeatedly changing their story to the police and to me, they finally claimed there WAS no footage), and the police were unable to investigate. Cherise, who had told me that this was the best job she'd ever had, was gone within two weeks of this incident. I lost the entire contents of a 3-bedroom home, but what I cannot get over is the loss of priceless items like letters from my deceased grandmother and my baby book. This loss DEVASTATED me, and the lack of compassion, kindness, or caring (not to mention zero compensation) from this company made it all the worse. I was advised by the police to sue them in small claims court, but unfortunately I could not afford to do so. I can only advise anyone considering using this company to check your belongings regularly even if you think it's secure (I had four locks on my two unit doors, two padlocks and two round locks--one round lock remained and gouge/smash marks left on my doors/latches--and a security camera was directly across from my unit, behind the Exit sign in the photo), do not leave anything of sentimental value, and take out your own private insurance, because the policy they opted me into (their own insurance rather than the previous outside company) several months before this occurred essentially absolves them of all responsibility. I don't ever want anyone else to go through what I went through. Stay far, far away. read more
