I had more luck with the other manager, who was able to help a little bit. So instead of a 65%…read moreincrease I had to settle for a 37% increase which is still pretty high but definitely better.

The Manager Ennio Santos will auction off your property if your a day late or a dollar short on…read moreyour storage fee. I had my stuff there when it was Men that Move before StoreQuest bought it and the fee increased from $89 to $158. DO NOT STORE HERE!!!!!!!!!!!

Team was very proamd attentive,…read more Location clean, welcoming and not to far from home. Process was fast.

We love how you can access this storage unit through the app. The garage, the unit, everything is…read moreelectronic. The hours are great and the people are super friendly. Matt is always so nice to work with!

I used them for moving. First of all the call with them beforehand was very nice, we got specific…read moreanswers about how to pack things, what we would need for different things, what was easy for them to ship what was hard for them to ship. Second, We also got an accurate quote from them even though we ended up needing a bit more packing help from them and a bit more space. Third, when they came to get our stuff they were fast, efficent and professional. Finally, almost nothing got damaged in the move. Highly reccomended

If I could prevent anybody from using this company, even one person, then this review will be worth…read moreit. As detailed as this review will be, there was even more at play which couldn't be summarized, but here are the highlights. The job was to move most of the contents of a 3000 square foot home to a local storage facility with a small amount going to a temporary local rental. In the beginning of the relationship, the sales person was so helpful, visiting my home, inspecting the contents, estimating the packing and storage needs. He recommended a local storage facility and even told me how many square feet of storage would be needed. Out of an abundance of caution, I doubled that. The day before the move, packers came and did some of the last minute stuff. So far all was good. Then came moving day and that's when it all fell apart. The team worked hard but the supervisor was just impossible. If I spoke directly to any of the team (or even responded to direct questions) he advised me not to do so and informed me that he was the boss and I should only speak to him because he made all the decisions. My response was that if he wanted all communication to be through him then he should advise his team. Regardless, the movers were treated well... coffee and donuts for breakfast, pizza and soda for lunch and Wendy's and snacks for dinner over the course of what turned out to be a 14 hour day. More on that later. All day long I reminded the supervisor that certain items would need to be loaded into the storage facility first but his answer was consistently "I'm not worried about that". Finally the vans are packed, first load is dropped off at the temporary rental and we head to the storage facility but when we arrived we're shocked to learn that the vans would not fit in the loading zone (under the building) so they have to be parked next door and travel a busy street by foot with all of my belongings. No other option because at this point it's 7pm and the facility is closed with no representative onsite. I had relied on molloy's salesperson since he recommended the storage facility and this should have been investigated prior to his recommendation since he knew the size of his vans and I did not. All of the extra time spent during the move was due to this hardship. At this point none of the team, including the supervisor, were even remotely happy. Attitudes changed, moving slowed to a crawl. Around 8:30 pm I reminded the supervisor that we'd no longer have access to the facility after 10 pm and he told the team, in Spanish, thinking I wouldn't understand, that it was time to start moving faster. Due to careless packing (with zero regard to my pleas that certain items had to go in last to be accessible), the storage lockers filled up quickly. Back to the rental we go to pack the overflow and wow all of a sudden everyone was moving with lightning speed. All is finally said and done and the supervisor completes his paperwork and I offer him a generous stack of cash as a gratuity despite the fact that I was far less than satisfied, but the men did work hard all day and even though I paid for meals,etc. throughout the day. His response was "is this just for me? What about the rest of the guys" to which I replied "you're the boss that's for everyone please distribute it". Well how much is it he says and when I told him .... He just said ok and turned around and left. Not even a thank you. Regardless the very next business day I explained all of the circumstances to my moving coordinator and the salesperson and they couldn't have been more apologetic saying that they frequently receive complaints about this particular supervisor because he is not a "people person". My salesperson assured me he'd make it right and make me a satisfied customer. But... a week or two later all I received was an invoice for additional charges! To the tune of $1300!!! I immediately messaged him and ask him to call me and his answer was "I can't talk right now please message me your concerns", to which he replied that his hands were tied and there's nothing he can do. I received one long winded semi apology stating that if I could give molloy another chance he'd make it right and make sure that supervisor was not assigned to my storage move out. My reply was that I couldn't in good conscience do so and I still would like to hear from him with some curative regarding the overtime expenses which were his liability due to poor estimating and lack of properly researching the storage facility. To date, almost a month later, he still has not replied. Certainly not the way to satisfy an alienated customer. Please use a company that cares about their business and reputation because this one clearly does not.

Very fast service,lady was professional.I'm happy .I will recommend your service .I went from…read moreBrooklyn

Everything thing went well the automated process was smoothed and you also have a option to speak…read moreto a human the unit was affordable and clean

I received 2 boxes of jaysuing eye cream from this address on Spagnoli Road in Melville. I did not…read moreorder them and now have to pay to return them. Tik tok sells these products and they came from this international warehouse! Very shady and their phone no is disconnected!

Observations while on duty at TJMAXX in Port Jefferson Station International Trucking group USDOT…read more1793851 has high ethics of order... **Professionalism **Exceptional service **Infiltrate Strength **Elite drivers **Precise precaution in safety for product merchandise **Target executed excellence

Chuck and Greg are a pleasure to deal with. They are always professional. The facility is run great…read moreby these guys. They stay on top of things and it is much cleaner than it was before they started working here. Great job guys !!

We are very thankful to Mr chuck since he always helps us with our storage rooms in all ways! This…read moreplace is a great help for storing our business supply. I would like to recommend this storage facility to everyone who needs any help!

What a great experience at this location. Aaron, the manager, was amazing and went out of his way…read moreto help both me and my father. He was friendly, professional, and made the whole process quick and stress-free. I really appreciate his excellent customer service and would highly recommend this location!

Rented a 20ft truck to move for 6 hours. A bit of a process to fill out all the paperwork with one…read moreperson working but truck was reliable. Refilled it with gas back to original and they did an inspection. Was an easy process just this location isn't the best in quality. Need to move this is a cheap option.

I am absolutely disgusted with the experience I had at Public Storage, specifically the…read moreLindenhurst, NY location (1070 Route 109), but it reflects a complete failure across the entire company. I purchased a Class C RV in November 2021 a vehicle I loved and stored it at this location beginning in November 2023. Today, I no longer have an RV. Why? Because Public Storage completely failed to protect my property. My RV was vandalized, broken into, and lived in by vagrants while on their lot a location I was led to believe was secure. When I discovered the damage, I could not reach a single live person. No one answered at the facility. No one returned voicemails. Even their 1-800 number is useless. I spent months trying to get someone to provide documentation for the police report and insurance company documentation that should've been easily accessible for a paying customer. But here's the irony: when you owe them a payment, they're magically available to call you. When your property is being destroyed? Silence. As of today, my RV has been officially deemed a total loss by insurance -- because of Public Storage's lack of security and complete absence of human accountability. I never received support, never received follow-up, and even now, I can't reach anyone to cancel my account. I repeat: DO NOT leave your valuables with Public Storage. I would never use this company again and would strongly advise others to look elsewhere. They cost me the RV I worked for and I'm left with nothing but regret.

Very easy to set up rental. Easy monthly payments. Clean !! The people were very helpful. Close to…read morewhere I live . Very easy and quick to end the lease! Totally recommend using Public Storage!

Excellent service, and follow up. Mike was cheerful and great to work with, and handled…read moretransporting the boxes for shredding with ease and a smile.

I work at a dental office and we did a purge of charts dating back to the 90's. We had about 14…read moreboxes of charts that needed to be shredded. I called national archives and spoke to Brad who gave me an estimate over the phone. I was shocked at how reasonable their prices were. I scheduled a pick up a few days later and they came and took our 14 boxes from the basement without a problem and were so kind and courteous. 3 days later I got the certificate that all our documents had been shredded. My boss and I are so happy with how swiftly this process was and how affordable it was. We will definitely be using them in the future! Thank you!

Great booking and communication experience - I have called to book a move with Tri-State and…read moreeveryone has been ever so helpful, understanding and put my mind at ease with the upcoming move. All The ladies I spoke with Elaine, Yolanda, Mia and the gentleman have been so reassuring and explained everything. The movers are coming this weekend.

Everything was a disaster from day one. I was moving from a whole home to a condo. Too much stuff…read more Even after junking so much of it. The men work hard. But my furniture was regarded as junk. Mattresses are all black and ripped underneath. And they were in perfect condition before the move. My total bill was 10k! I was totally disgusted in myself for all I packed. Everything was piled into one room in the condo! Not where I had written them. Right smack in the middle of the living and dining room. The manager kept calling wanting to know where and what these men were doing. My wi if was not set up yet to do her, manager bill on Zelle. That was an easy fix because I had it turned on by company but just had not gotten to set it up. So she was waiting to see payment on her end. I had things in their truck furniture that was too large to fit through door way. and was charged $99.00 a day! So $990.00 because they could not fit them in, the pieces were too big. So some were left in the truck for 10 days until I could clear the wall off from boxes that they were going to go right in that very spot. It cost me a chunk of money for using their truck as storage. It was such a mercy-less company! Greedy and cruel! And those big trucks just sit there on the lots dozens of them! Charged big money if you used their boxes. I was totally at their mercy and no way out! I still had things in their truck! It was the most stressful and expensive move, and I was only 5 towns away! I totally wised up the last pick up at my storage unit. Took my 2 pieces of furniture and 2 boxes and I grabbed my sewing machine. I left other things behind. If I get a chance I will empty the room out. That is only $100 a MONTH! But Tristate charging me $99.00 a day was ridiculous for 3 pieces of furniture in there! I wasn't holding a truck up, they have a whole fleet of them! The trucks are filthy inside. The whole thing was very very stressful! The manager also wanted a review. Well here it is. She didn't want them to leave without a review! Save your money people. Make sure you pack your own. I had to hurry on my end and only had one person helping me pack 2 times a week. It had to be a quick move. My seller wanted out of her condo. Then her attorney decided she needed a vacation so it upped my date even more. If there was anything that happened it happened and kept snow balling! No family help, they offered but didn't really want to do it. Never said we will be here such a such a day. Just offered and that was it. The whole thing was awful!