We installed a new shower 14 years ago, with parts from Preston Hardware. The American Standard slider bar mounting broke last month, so I contacted Matt Ranger at After Sales service. Matt was able to identify the parts required without my being able to find the bill (which was no longer available in their sales records either). Once Matt had told me what to look for in my old bills, I found a copy of the bill, and Matt ordered the parts under AS warranty, so they arrived free of charge at my door. Fabulous followup by a great customer service group, and special thanks to Matt! read more

Very helpful staff, prices equal to big box stores. Better selection of quality products read more

Awful costumer service. After 18 months, not received my shower parts. Impossible to talk to someone on the phone. They told me after 18 months that the parts were not manufacture anymore. I went to another store and 2 weeks later I got my parts read more

The lady that answers the phone is so rude. She hung up on me and said "well I said hello and you didn't talk" she literally waited 1 second before hanging up. Staff are rude and curt. I'll shop elsewhere from now on. read more

I often go to this store when I need something out of the ordinary. A few years ago I purchased a used Weber BBQ and needed some parts to refurbish it. The staff were very helpful and within no time I was on my way. In general I find the large hardware stores hire people who don't really know much about DIY or where to find things in their own store. Yesterday I needed two items; furnace filters and some 60W appliance light bulbs. I had no problem with the filters as they were easy to find in the size I wanted but couldn't find the bulbs. A knowledgeable middle aged man who seemed to be a long time employee helped me immediately. Small things but to me customer service is everything. The parking lot is a little tricky to negotiate but not impossible. It's a good place to shop and get ideas for your home DIY projects. read more

I was not too happy with my recent experience at Preston Hardware. My husband and I were looking for some hardware for the sliding doors of our master bedroom closet (the wheel that rolls on the track was ground down to like a half moon, and of course the piece is made so you can't just replace the wheel, so we had to replace the whole piece). We took a picture of the piece we needed replaced. The man at Preston Hardware took us to the aisle and gave us what he said was the piece that we needed. It didn't look like the picture, but he confidently assured us that it was the correct piece and would fit. We bought it, we got home, opened up the package and tried to attach it and it didn't fit! It's for a different type of sliding door. I was pretty miffed that we were out $16 and wasted our time. Yeah, we ended up having to go to Home Depot. They had the correct part for $12. Now I try to support independent businesses as much as I can, but I think I'm just going to go to Home Depot from now on for stuff like that. Preston Hardware is big, bright and has a lot of stuff. So I guess if you know exactly what you are looking for and need no help, then it might be a good place for you. There is a parking lot with free parking and the entrance to the lot is on the north side of the store. I thought that I could enter the parking lot from Gladstone, but you cannot, you must enter it from Preston. The parking lot at Gladstone and Preston is for Trattoria Caffe Italia, not Preston Hardware! read more

We would like to highly commend Preston Hardware on the installation of shutters on our bedroom windows on January 5, 2022. Dan did a meticulous and efficient job. We would also like commend Jo Ann for her help and expert advice prior to the start of the project. We are very pleased with the work! -- Mona and Paul G read more

I've been going to Preston Hardware for more than 30 years. Although pricier than the chains, it was my "go to" place, primarily for its vast array of specialty parts. The staff was also made up of hardware gurus: all you had to do was say what you were looking for, they knew exactly what you wanted, and instantly guided you to where it was and/or picked it off the shelf for you. Times have changed and my last trip was truly disappointing. The staff didn't seem to know anything except how to look things up. They tried to tell me what I was looking for weren't things I needed. When I insisted they were, they very condescendingly explained how to use them. I neither asked for nor wanted or needed instructions. When I was looking for a part I couldn't find, I got a blank stare when I told them what it was, and they had to look it up. They looked pityingly at me, saying its purpose wasn't what I'd thought. Um...yes, it was; it said so right in the title of the part, had they'd bothered to read it. They went on to say if I really, truly thought I needed such a thing, I could order it online and I'd get it in a week or two. I was SO done at that point, and just let them believe I was as incompetent as they assumed so I could leave. [I later bought the exact same part off the shelf at Rona for a cheaper price.] I'm giving them 2 stars because they DO have many specialty parts in stock you can't find at other stores. But, that's no longer enough for me, and I won't be returning. I'll either buy specialty parts online from places that don't take two weeks to deliver, or try one of the big chains where prices are cheaper and they don't treat you like a know-nothing moron. read more

Preston Hardware is a classic, i mean they sell everything - whether your a contractor, a diy'er, or a foodie.......they have it. i also get a kick out of the huge pots they sell, noticed a pretty crazy line of meat giner, i swear one was attached to a 5 hp jet pump for a hot tub. However, we were on the hunt for bathroom options, and after doing the big box stores and a few spots in the west end, it was decided that we better go to Preston and see if they could come close to the pricing and options that we had already found. They have alot fo bling, bling, but surprisingly for me they had some very nice and competitve prices on a number of items. The young girl helping us was super helpful, and understood where we wanted to spend the money, and where we wanted to save money. Preston Hardware is a drive to destination. enjoy. 22 of 30 read more

Preston Hardware - Hardware Stores Near Me - Ottawa, Ontario

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This is a decently sized bathroom and kitchen store in Little Italy with two floors. Prices are hit or miss but they did have some decent sales when I went. More importantly, they carry brands and models you can't find in big box stores such as Home Depot, Lowe's or Rona. They sell Panasonic whisper quiet bathroom fans and Toto washlets here. Staff are nice and friendly. read more

So many things you don't really need but have to own Super helpful staff and such a great place to look around for stuff you didn't know you wanted Kill some time looks my for inspiring tools for the garage or kitchen read more

This is my first bad review and, needless to say, I am really not impressed with Preston Hardware. I am currently doing two bathrooms in my house and been to Preston Hardware three times. Every time I went in to their show rooms not once had some one approached me to ask if I needed any help. I really think that this is a contractors store. I ask for help a few times only to get quick open closed answers. This store needs a lot of work on their staff quality services. I am 33 years old and bought an older house that needs a lot of up grading. Sure this store has top quality stuff and you will pay for it, but they did not get any of the $40 000 that I spent on my two bathrooms. read more

It has been 8 weeks since I ordered and pre-paid for 2 Bessey Clamps that were announced on their web site at a good price. No call back to explain this long delay. After 3 calls on my part, I was told that the store would only receive the ordered tools after they bought from the tool company a minimum amount of stock (probably $2,000 according to the sales person). So it could take months before I receive these items. Not good enough for me, I need these tools NOW. I am trying to get reimbursed for $128.75, wish me luck. read more

A lovely, modern and convenient store. I've been going to the big chains far too long! Finding staff members (quickly) who could help me, courteously, without condescension was a rare treat. read more

Do you need to do something practical? Are you like me and extremely impractical? If you answered yes to both questions then Preston Hardware is a great place for you. I like DIY stuff but I tend to be lousy at it and I usually don't know what I am talking about or what I need, fortunately the service at Preston Hardware is so good that I can walk in, vaguely explain what I am trying to do and what tools I already have and the good folks working there are able to figure out what I need and help get me on my way. My most recent job was to sand and paint an old picnic table, how hard can it be, right? If you are me then it can end up being a bit of a keystone cops episode but they were able to get me the right paint, the right sandpaper for my borrowed electric sander (apparently there is more than one size of electric sander) and make sure I have important things for painting, such as brushes and a scraper. Every other time I have been there I have been able to ask someone what I am looking for and any employee of any section will gladly guide you to wherever you need to go, even if you are in the complete opposite side of the store. Other hardware stores may have slightly better prices on some things, but for DIY dimwits like me, I have yet to find any other place with service close to Preston's. read more

I have always walked in with questions and walked away with answers and the right parts etc. Their staff are knowledgeable and professional. They train their employees well and provide them with the tools to help their customers. read more

Ordered online and they processed my money right away....6 days later get an email saying they don't have it in stock anymore and they did have them in their warehouse but they were on hold for someone else?! So why have them online and take my money to tie up for God knows how long when this is something I needed for a certain date and now I have to wait on that money to order from somewhere else. Friggin nightmare!!! Beware!!!! If you order online because they might give it to someone else and take forever to let you know and give your money back!!! read more

I would recommend that you avoid this business if you believe in the importance of wearing masks to fight Covid. I was just there having some keys cut and was appalled to see many of the employees being very lax or completely disregarding masking policies. The guy that cut my keys had the mask under his nose, which bugged me but I was willing to let slide, then I saw another employee walking all over the store with his mask pulled way down, chomping on some nuts and then just leaning on a counter maskless for a while until I caught his eye, shook my head, pointed to my mask to which he rolled his eyes and pulled it up. I decided to look for a manager to talk to and was horrified to see him completely maskless (hanging off an ear) BELLOWING (aka SPEWING) across the store at his employees to go tend the registers. I didn't want to get anywhere near that maniac, so I paid for my keys and got out of there. In retrospect, I wish I hadn't completed the transaction, but I really needed the keys ASAP and I was sort of stunned. I also regret complaining to the very polite and appropriately masked cashier who probably has to deal these sorts of complaints regularly, not to mention potentially being exposed to Covid by her irresponsible co-workers. The guy behind me, wearing a loose-fitting, dirty, insane clown bandana, (so that gives you some idea of the high-quality human we're dealing with) decided to contribute his two cents to say that if you're vaxxed, it shouldn't matter, which I guess is the belief of many of the customers as well as the management there, BUT THAT IS NOT THE SCIENCE. Vaxxed people can still get it and can definitely pass it around by not wearing masks indoors which means more mutations and break-out strains that, at some point, the vaccines become useless against. I'll definitely be following up with the BBB and Ontario Public Health because these bozos are what keeps this nightmare rolling. I'm very sad to say I can't imagine shopping there again, because it's a family-owned neighborhood institution very close to wear I live, that I really used to love. In the before times, I would've given 4 stars, minus 1 because it's on the pricy side, but now I give it 1, because 0 is not an option. read more

Fantastic Store that just keeps getting better. Excellent staff. They go the extra mile for their customers. Have had two amazing experiences. First came in because a plumber wanted to rip the side of my tub to fix a faucet. Saw Tony he told me that was crazy. Gave me the part I needed to change and even showed me how to do it! Shopped for bathtub taps found some on a demo but they did not know the manufacturer. I really liked them but found something almost as nice. Ian went ahead and did some homework to find the other taps for me and called me to say he could order them. He saw I really liked them. I was blown away! A customer for life read more

My preferred hardware store. Knowledgeable and friendly staff whom help whenever I have questions. I trust the products they stock.

Preston is the best hardware store in town. Amazing selection of materials and hardware! Staff are ultra-helpful.

We went into the store to buy a lawnmower and price matched the lawnmower and were told it would be there 3 days from when we bought it as they had to assemble it still and then it could be delivered. Was called the following day to find out the charger for it does not work but it should only be a few days to get a new one. 2 and a half weeks later I get the lawnmower and it is dented and rusted out on all the metal parts. I call preston and they go well it is our last one so the best we can do is give you 20 bucks off which is just insulting at this point. We return it to the store and we find out oh ya it was a floor model from last year and it has been sitting outside for a whole year. Ok so you tried to pass off a rusted and dented mower as new and your fix is 20 bucks off... ya no thank you. I decided to make a better business complaint and their response was he knew it was a floor model (which we didn't find out till we kept complaining) and we negotiated the price int he first place so we can't do anything (it was a price match from another store not a negotiation). All and all this shows why all the local places are going out of business and soon it will just be box stores left. Either lying or being incompetent enough that they believe that shows me I never want to buy anything from them again. If I could return my BBQ I would... OH and they took about a month to respond to the Better Business complaint so don't expect quick responses if you have any issues read more

Preston Hardware is a great store! Wide selection and superior customer service. They go the extra mile to make sure you get what you need and to make you happy. If they don't have it they will find it and order it for you! read more