I like this store because the staff are always friendly and ready to help out. Their service is…read moreconsistently the best. I will admit that I will go to other stores for a thingamabob that is out of common use. Capital Home Hardware will cheerfully order in a specialty product at no extra charge - the perfect way to get exactly what I need.

Really bad service. I don't expect much from retail employees, but please don't be rude.read more

the service here is deplorable. I had a UPS package delivered here and the employee refused to…read morerelease it. He was unbelievably rude I had to call UPS and the original shipper (Apple), who then had to call Morris Hardware to instruct them to release it. This store should lose it's UPS access point status and I am filing a formal complaint to see that it does.

The customer service was exceptional! employees were very helpful and took the time to explain…read moreproducts.

We installed a new shower 14 years ago, with parts from Preston Hardware. The American Standard…read moreslider bar mounting broke last month, so I contacted Matt Ranger at After Sales service. Matt was able to identify the parts required without my being able to find the bill (which was no longer available in their sales records either). Once Matt had told me what to look for in my old bills, I found a copy of the bill, and Matt ordered the parts under AS warranty, so they arrived free of charge at my door. Fabulous followup by a great customer service group, and special thanks to Matt!

Very helpful staff, prices equal to big box stores. Better…read moreselection of quality products

This is my local hardware store, and my preferred first stop for all things home and garden. It's…read morealways well staffed with friendly and knowledgeable people and the selection is incredible for such a small store. When I requested a product they don't normally stock, they ordered it for me. I would much rather shop here than at a large home-garden-appliance-kitchen store, where the staff often lack product knowledge (if you can find them at all).

This shop is pretty close to us and usually our first stop for house job things - a lot smaller…read morethan the big DIY stores but they usually have the things you need and the staff are really friendly and helpful and know exactly what you need and take you straight to it. Reasonable prices and it's one of those shops you will find random things that you don't know where to go for. (We moved from England and seemed to struggle finding things like weighing scales for baking but they had them here) other odd job bits and pieces too as well as the usual hardware store stuff

I went to Lowes with a specific washer in mind,to purchase but the Sales man (Rocco)told me they…read moredid not have it in stock&showed me another&I agreed to purchase that; Whirl pool top loading washer 4.4 WHICH WHIRL POOL STATES SHOULD LAST 10-13 YRS....3 MONTHS&3WEEKS LATER(JULY 8)this washing machine stops functioning... It will not drain &would stop in wash cycle; I approach the Manager who says to me"are you sure an electrical storm wasnt the cause of the control panel being fried"???? I did not get any help whatsoever! I was treated very poorly by this manager! Anyways..the repair man tells me after replacing the main control board,that the motor is rusted out!!!Are you kidding me??? I have been waiting 3 weeks for repairs to be completed&was told that they're still waiting for a motor!!! Thats right!!no washer for over 2 months!!! Seems fishy to me that a brand new WHIRL POOL washing machine's control panel&motor both were garbage!!!i In less than 4 months!!?? Apparently Lowes re stocks with returned merchandise! COULD I HAVE GOTTEN A RETURNED ITEM??? Iwent today &spoke to another Manager (pat)who was much nicer about it; He doesnt understand how i got such a bad washing machine&i asked if maybe they had sold me this washer by mistake? Perhaps it was a return &given to me by mistake??? He also stated that he didnt understand why my washer wasnt exchanged UNDER THE CIRCUMSTANCES! HE IS GOING TO CONTACT JAMIE WHO IS IN CHARGE OF THE APPLIANCES @LOWES&GET REP INFO... HE THINKS I SHOULD HAVE RECEIVED ANOTHER WASHER SINCE 2 MAJOR COMPONENTS WERE AFFECTED! I AM TO CONTACT LOWES TUESDAY SEPT 6TH TO GET RESULTS/ANSWERS. I WILL POST AN UP DATE NEXT WEEK... MEANWHILE WERE DOING OUR LAUNDRY@FREINDS&FAMILY.

I was working on a home project building a self watering above ground planter. I was installing a…read moremetal frame on one side that would be against the house and would not be accessible once installed. This would be used to attach a fence for plants to crawl up on. However I needed to drill some holes in the metal to connect the pieces. The drill bits I had worked great with wood but would not pierce through this metal and was in fact dulling the bits after I had recently sharpened them. Doing some research on the internet I learned that the best bits for metal were cobalt drill bits. I checked my local stores like Canadian Tire and Rona but they did not have them. I found some on Amazon but it would take a few days for delivery. Then I found Lowes had them in stock in their store. So I ordered some for pickup around 5 PM. The next day by 9AM I received an email saying they were ready for pickup. I shot down there right away and received very pleasant service from the Pick up clerk/cashier and left a very happy customer. Arriving home I was very anxious to use these bits to see if they could perform. They cut through the metal like butter and gave me a great sense of accomplishment in both the job I was doing and using a good high quality product made by DeWalt. The following link is more info on this product that every craftsman needs in his/her toolbox: https://www.lowes.ca/product/twist-drill-bits/dewalt-14-piece-industrial-cobalt-drill-bit-set-689767

Booked a window consultation through their online service. Got an email confirmation. They never…read moreshowed up. I called the contact number in the confirmation: was put on endless hold by their voicemail system. Their voice system suggested I text them. I did: no response

**Warning** Do not hire Home Depot for toilet or other product installations. They will not take…read morecare of property damage if the installation goes wrong!!! I hired the Home Depot to install a new toilet in November 2023. The home depot sub contracts toilet installs to another company (Quick Contractors). They sent a guy with no experience to install the toilet. The installer installed the toilet incorrectly and on an angle. The toilet leaked and caused thousands of damage to the floor and ceiling below. I have been given the run around from Home Depot and Quick Contractors to repair the damage. These two big companies decided to pass off all responsibility to the installers private insurance who has been ignoring my emails and calls. I have informed both companies there has been no progress or resolution in site. The contractors private insurance has claimed they have not accepted fault for the damage yet, even though it has been made clear the installer was at fault. A 2nd installer was sent out from Quick Contractors to reinstall the toilet and report back on what caused the damage. The 2nd installer clearly stated the leak was from improper installation and took pictures. Attached are photos of the toilet installed on an angle and the water leaking out of the base soaking a drop cloth. If you think hiring a big company like Home Depot will have your back with any warranty issues think again. My house is supposed to be on the market for sale but will be delayed until the repairs are final.

The one in the east end sold me and delivered a bathroom vanity at high price but turned out to be…read moreof much cheaper quality than what they showed me in the showroom or what I could have obtained from HomeDepot or Rona. I went to the store on Ogilvie (Brian), and unless you know exactly what you are getting, don't go there. I should have purchased my vanity from Rona. You can be sure I will not buy my other bathroom and electrical needs there.

We wanted to get a Toto washlette for our existing toilet. They told us that they only come in…read moreelongated format so we would have to buy an elongated toilet. All lies for the sale I will never go back to them again.

I really like this hardware store; I don't know why I never think of it right off the bat! For one…read morething, they have a great selection of gifts that greet you as you walk in the door, and this display changes up on a regular basis. Norm D is right though: they don't sell lumber (note: the TSC in Arnprior doesn't sell lumber either). On the other hand, there's more of a feel of a family run operation here, it feels like a small-town hardware store. They do offer a lot of plumbing needs, and bathroom sinks and vanities, along with other hardware store items. I will definitely go back.

Wow Not your average Home Hardware…read more Seems out of place in Eagleson Place And no lumber yard But There are all the regular hardware supplies You can also find the advertised items Then there are rows of interesting crafts and novelty gift ideas Took 2 pictures I think this is special Great to browse