Dont buy from Mermaid. They make promises they dont keep and you will end up spending a lot only…read moreto find out your pool was never worth it. Not only that, once our liner was out we could see the dangerous pool our children had been swimming in! They refused any compensation despite false promises and their guarantee that means nothing. We bought a salt water above ground pool 8 years ago. We were told it costs more but is made of materials that dont rust. So now we have what I suspect is a small hole in the liner, no problem we can patch it or replace the liner. Except our pool is not made with rust resistant material as stated and that we paid a lot for. One tiny leak and its rusted and will need to be replaced. Liners get holes and need to be replaced it happens but mermaid should replace the wall. Their solution, use paint. That wont fix it and is potentially dangerous since its rusting from the inside. 8 years is way to short for a pool to last, especially one that was so expensive.

I purchased a Polaris robotic cleaner ($1200) 4 years ago and last year the unit died. Causes were…read moreattributed to the "tangled" cable which lead to issues with the motor to be replaced. Normally I would just write it off as normal wear and tear, but POLARIS have re-created their cleaner with a "tangle free" cable, because they identified it was bad and defective product. When I spoke with Mermaid, they just wrote me off and said" that's unfortunate". Well, that said, no support from Mermaid and obviously none as well from Polaris. I have since purchased a new cleaner from Pool Supplies Canada. Better price and good return policy. In conclusion, Mermaid was the pool king for so many years, but that is no longer the case. I've moved on to Campbell Pools.

Jeremie and his crew came to fix an issue with my pool. Not only did he fix all problems, he took…read morethe time to explain what was wrong, how he was fixing it, and even provided me with some tips to preserve my pool/equipment. Anytime I deal with Campbell pools (in store or for a maintenance call), they are incredibly professional, helpful, fast, and patient. After numerous negative experiences with pool companies, this is one I highly recommend. Joe in Orleans

Long Time Customer with Campbell Pools, always Good relation ship …read more.. UNTIL today ..I had purchased a Pool Valve a couple of days ago( $ 20). My Friend had an identical valve in overstock, and he let me have his. Thank You. With that in mind, I wanted to return the Valve I had purchased. Now,I did not have my receipt, and I was told ( NO RECEIPT- NO MONEY ). Really, not even a store credit ...Firmly -NO Receipt-No Money..Store Policy!! I had told the Mgr. that I was a long-time customer, purchased a pool from them in 2021, and also 2 Heaters from them, and ALL the supplies I needed, dating back 25 years or more ..NOTHING ..When I told her that NEGATIVE ADVERTISEMENT goes a long way, and quicker to People than the advertisement you will pay for..WoW.. THE STAND QUICKLY ( of not returning my money ) changed, and I was given back my 20 Dollars. ALL THIS OVER, 20 DOLLARS..YOU lost a Customer for Good. NOW, THIS DID NOT HAPPEN IN ORLEANS, THIS OCCURRED IN THE EMBRUN LOCATION .. VERY DISAPPOINTED AND UPSET !!

It's hard to find the words to describe how helpful and incredibly hard-working working this team…read moreis. More the once I have called the owner, Daniel, for pool advice and he has been kind enough to help me out over the phone. I am so grateful and suggest you book them NOW for whatever you need. Andrea/Jamie

From the owner: Non invasive state of the art Leak Detection…read more Pool Opening & Closing Liner Replacement for Above Ground or Inground Pools Above Ground pool Sales and Installation Re-Leveling of Above Ground Pools Structural Repairs Pump & Filter Replacement Insurance Claims Estimates Pool removal and Burials Salt system Sales and installation Electric Heat Pump Sales and installation Underground Damaged Water Lines Replacement

I am very disappointed in the service and about the dishonesty of the personnel, including manager…read moreLyne, at Mermaid Pools. The technician was in my back yard doing a "full and comprehensive" inspection of my hot tub for not longer than 4 mighty minutes, which is not enough even to buckle the hot tub cover back up. I am extremely concerned about the service this company is providing to its clients and what you charge 229$ plus tax for a four minute visit and a phony report. Disappointed client.

Customer service in pool parts area is horrendous! Rude,Rude,Rude If you need a patch kit for your…read morepool that looks like a pool liner you will not get it here. Very ridiculous that I even asked according to the goofball clerk.I drove down to Campbell Pools and they had exactly what I needed. Including polite and pleasant staff!

Amazing, helpful staff, always know I'm welcome even when I have the silliness of questions.read more

From the owner: Family owned and operated Swimming Pool Builders and Retail Stores with over 35 years of…read moreexperience. Our knowledgable staff can help you you with any pool related issues you have weather you bought a pool with us or not! Read more about our inground pools and above ground pools and call your nearest locations for a free quote and installation dates. Even better, drop by and we will show you how everything works!

I am in the same business as these guys ( Competitor) and I have always found them help-full and…read moreforthcoming with parts and information when I needed it. I recently made a mistake with a shipment and found myself in a tight spot. They stepped up and helped me out , saving me a great deal of time and money. They have refused to take any form of compensation stating, " just happy to help" You can trust that if this is how they are " behind the scenes" , they will treat you with honesty and integrity. Thanks Again

Hope I can give zero star. Absolutely garbage. Only good at sale. Poor poor customer service. After…read morethey sell your the items, if there is a problem. They would told you it is out of their hand. I ordered that winter safety cover from them company last year and it wasn't ready at the time them estimated it would be ready. We end up need to wait until Nov to have the pool closed. Waste lots of time of cleaning the pool which was too cold to swim in and waste lots of money to buy chemical to clean it. Just because the winter cover can't be arrived on time. and we suffered a lot for waiting to close the pool. Then even they came to measure it before making it. the size wasn't right! They took it back for resizing in June then and it is not back yet! They called me In the beginning of Aug to order pool closing service, but they don't even know my winter cover is not back yet. Bad communication between departments. Only the sale department is efficient. The service department is garbage. Another frustration is they don't brother to return your call or email. Finally I reach the owner today. Thé owner said they are not the priority to have the product from the supplier because they are not the business deal with life and death. It is so funny, it's first time I learn that swimming pool cover supplier also make equipment that save life. Thé attitude of the owner tells all. Choose your pool service company wisely folks.

TL;DR/The Short Version: Garden Centre with an indoor plants…read moresection. Lots of seeds available too. The Long Version: I didn't realize that this store had indoor plants. I thought they just sold seeds and gardening supplies. However, my sister-in-law who knows I'm crazy about plants right now found a video on YouTube showing this store's newly renovated plants section. So I had to check it out. They have a lot of stuff. They have books about plants and even cute crocheted/knitted plants too. I came with 2 goals in mind. The first was to find a small terra cotta plant pot saucer (about 2" in diameter) and the second was to look at their indoor plants. I found the saucer, but it was $2.29 for one. I can get them at Dollarama for $1.50 for 3 but they are a bit bigger, like 2.5 inches. So I'm going to hold out for now. I might just end up getting the bigger ones to save some money. I enjoyed looking at their plants. They had Lithops, my favourite plant, but only green ones and reddish/orangey ones, which I already have. I'm looking for purple ones or colours I don't have already. They also had Fenestraria Rhopalophylla (Baby Toes) for only $9.99, cheaper than at most other places, but they weren't in good condition, so I passed. They had lots of string of pearls which were in excellent shape though. I found it odd that some plants were thriving while others were in rough shape. Anyway, I had fun poking around the store. I'm going to return with my husband to check out their organic vegetable seeds. He's in charge of our backyard vegetable garden ;) Lots of free parking available in their private parking lot. Watch out for potholes. Lots of pot holes on the road leading up to the store and in their parking lot. Review #82 (2025)

Always super knowledgeable staff and those that don't know are smart enough to find you someone who…read moredoes! They have a great rewards programme as well. I wish they had longer hours but I get it. I love that they are making native plants a huge priority, and have made not selling invasive species a thing! More nurseries could learn from them! They always have unique gifts as well and great pricing on bird seed and peanuts for local wildlife.