We just had a Mannington Adura floor installed and we are extremely pleased with the result and the…read morecustomer service from beginning to end. Ray was extremely pleasant and professional and did an excellent job of estimating the job. Peter -- the installer -- was the hardest working installer we have ever dealt with. In addition he was friendly, upbeat, efficient, and a perfectionist. Everything was done beautifully at every stage and he cleaned up at the end of every day. I would have no hesitation doing another job with Alexanian. Thank you Ray and Peter.

Overall satisfied with the installation of carpets but would not return as a customer to this…read morelocation and likely any other location due to poor customer service. Installed product was done as I expected, and the install team was very professional and met my expectations. To note but was not an issue for me, the installers arrived a ¾ of an hour into the installation window and install took marginally longer than expected window, but were clearly working to their capacity, just the estimation was likely off. Customer service was below an expected level. During measurement, Chris Foley (Manager) did not take any Covid 19 precautions, and closed into within 2 meters from myself, resulting in me having to take precautions from him vice him from me in my residence. Managed to not touch much but did help himself to sit at a table. Not satisfactory in todays world and resulted in the customer having to do work to sanitize after his departure. Manager attempted to up sell me to resurface more than was requested, using the safety of my kids and the dangers of hardwood floors as the rational to resurface more of the desired spaces. This is an incredibly low tactic which in retrospect should have made me reconsider conducting business. I was only provided an invoice once I demanded on the day of installation, with the manager suggesting that the carbon copy previously provided was sufficient. My insistence of a line by line invoice seemed to be a large inconvenience for the manager but he indicated that he thought it had been previously sent. When questioned about lack of clarity of the invoice, the manager became curt and aggressive towards my wife, and did not want her to transfer to me, assessed as my wife as an attempt to bully her. When transferred to me, his first statement being that he would pull the team off the project immediately and how dare I question someone who has 35 plus years of experience. This is a bully tactic and should not be in tolerated in the current world. The manage refused to listen to me, cutting me off by saying that he would answer my questions, despite me not yet finishing my sentence. I never actually was able to ask my question and ultimately did not receive satisfaction to my questions. Of concern, the manager had a series of answers to provide prior to being asked which indicates that he often receives questions signalling that there may be a pattern of the business not be providing information until asked for it. Despite the understanding that the customer was to remove the existing carpet "lift the carpet on the Invoice", on the day of the install I was informed that I was to coordinate the disposal of the old carpet. Minor inconvenience but something that could have been done prior had the expectations been better laid out. The manager accepted that he did didn't articulate this nor that he put it on the carbon copy invoice, suggesting that disposal costs the major portion of the $0.50 per sq ft that they charged vice labour to remove the carpet, underlay, and staples. An efficient business may have offered to do amend the contract and add the disposal at $0.50 per sq ft to make profit, but it was not offered possibly not possible due to final payment was processed prior to start of the job. Overall more of an annoyance but very much encapsulates the customer service provided. Recommend anyone using this business avoid dealing with the manager, or conversely go to the other location on Merivale Rd, as it is 20 minutes away and has much better reviews.

This is IMHO the best place to buy tiles for your home renovations. But don't expect to get away…read morefrom here inexpensively! It's a higher quality establishment, where you will pay for what you get, and be happy with the results. The service is good, and the staff is friendly and helpful. After looking and looking, going from hardware store to hardware store across the city, finding tiles that were not quite right, we finally caved in to come in and look at what these guys had to offer. I have to be honest though: at least one of the hardware stores told us the same thing they told us here - you couldn't walk away with the product; they had to order it in from somewhere else and it took time (a week or two, at most). So if you're laying tiles, take the time to plan for enough time to complete the work. Still, this establishment had some of the nicest displays we saw anywhere; it was well worth the trip out here. In our particular case, we brought a piece of the existing tile to compare with, so that we could find a complementary colour. This worked well for us.

The product is comparable to what you will find elsewhere, and there is nothing special about the…read morepricing. Buyers need to beware that they have a non-published 30-day return policy on any excess tile. The count for that 30 days is as soon as the tile arrives in their warehouse, not when you receive it. Customer service is horribly lacking and exceptionally short-sighted. I would not buy again. Many other choices in Ottawa that are more customer focused.

false pretexts !! , i agreed to use the service at advertised price 299.00 ,…read more now they are quoting triple 899 it as it is commercial and much simpler access and only 20 m of ducts their sales rep kept asking all question about access, parking , all of wich i answered correctly , easy 1st floor access , no basement no hidden duct , all apparent will never do business whith somenone with these practices

The best in the business. Truly excellent work ethic and customer service…read more I was impressed with their high dusting and contact cleaning which included duct cleaning and filter cleaning. The difference was night and day. They were very thorough and helpful throughout the entire process. Worked with my schedule and always followed up. I cannot recommend this company more. These guys are bar none the best in the area. - DB

We hired Alex Guzzo to do some light carpentry work and some home repairs. He provided some great…read moreadvice, ideas and solutions to our home renovation project. His work was top notch, he pays attention to details, arrived on time, cleaned up at the end of the day, and completed the work in the set time-line. He is a professional and provided us with a written quote and contract which we greatly appreciated. Definitely will hire him again for the next phase of our renovation project. Thank you very much Alex for a job well done!

We've been very happy with the work that Alex Guzzo has done for us. He has repaired boards and…read moresteps on our deck and replaced lattice work on our fence. Alex built a new shelf in one of our bedroom closets as well as repaired bifold closet doors and has adjusted the sliding doors as they were weren't hanging straight. Alex has changed electrical switches. He also cleared a clogged shower drain for us. Alex has always been punctual and his fees are fair. We have no hesitation in recommending Guzzo Home Service for any job - big or small.

We had a great overall experience with our backyard landscaping and pool project. Any issues that…read morearose during the process were handled well and communication was great. Working with one company to manage the entire project, rather than coordinating multiple contractors, made the experience seamless. I am obsessed with my new backyard.

We have an ongoing contract to stamp concrete our backyard. An Impressions staff member measured…read moreour backyard on July 2022 and we paid the down payment of $4240. The agreement was that the installation would start late fall 2022 or early spring 2023. After paying the deposit, some changes have happened in between that would cause us to change the scope of the project. When we wanted to discuss that with the impressions staff member, he surprised us with "the minimum mobilization and materials costs for any project of $10,500.00 + HST", which was never brought to our attention before signing the contract and paying the deposit. Also it is not stated in the contract. We are in the process of selling the house that is the subject of the contract. Hence, we have been trying to reach you multiple times with no success. Only once somebody (maybe the receptionist) took our call and promised that he would let somebody from your team contact us, but this of course hasn't happened. We then tried to find the founder of this company and we found it. So we escalated the matter to him. Surprisingly he responded and promised to follow up and get back to us. This was about 3 weeks ago. We sent him a friendly reminder, but then nothing happened. This is why, we feel that we were taken advantage of. They are using our personal circumstances to confiscate our deposit without even clarifying the situation or providing any kind of work or resolution. Our request is that we would like to have a change of the scope that wouldn't limit us to this minimum mobilization amount in our new house. This experience made us doubt that company's customer service as well as its business in general. We are really disappointed by the service that we have received from them so far. It is ridiculous how they were responsive when they wanted our project and wanted to collect the deposit, but after that nothing. We already found that several complaints have been filed against them in BBB that are similar to ours, which made us feel that it was a huge mistake working with them. We feel that we got scammed by a Canadian company. This is why, we are submitting this review to help others not fall through the same trap.

Braden Foundation has been exceptional from start to finish. After consulting more than a dozen…read morecompanies, it was clear that Ryan, Al, and their entire team stood out for their professionalism, honesty, and deep expertise. Over the last three years, they supported me and my family through an extremely complex structural and environmental situation involving engineers, lawyers, and multiple agencies. Their patience and knowledge were evident at every step. Their expertise gave us confidence throughout the process. They communicated clearly, challenged assumptions when needed, and consistently acted in our best interest. They truly had our backs. Their workmanship is outstanding. They completed the necessary foundation repairs and returned this summer to thoroughly clean the entire site (the cleanup alone was impressive !). During the work, some siding and my side door were accidentally damaged, and they repaired and fully replaced everything, including the frame, handle, and lock, without any hassle and at no extra cost. This level of honesty and accountability is rare. Their dedication was remarkable. Their team worked through extreme conditions, from -40°C in winter to +40°C in summer, and never compromised on quality. They showed up, stayed committed, and treated my home as if it were their own. I am extremely grateful for their dedication and highly recommend Braden Foundation to anyone looking for honest, skilled, and reliable professionals. Thank you, Ryan, Al, Josee, and the entire Braden Foundation team.

Useless Hired them to build front steps. Was supposed to be…read moreconcrete but ended up as interlock. They had no idea what they were doing and the result was a mess. Has been rebuilt at least once in the 10 years of implementation.

Well here is something I am glad to do. This company was not the cheapest but the representative…read morewho came for the estimate came across exceptionally well and it was obvious he knew his stuff. So I picked this company. The workers who came were also excellent and when they left the house was so clean you could not even tell they had been there. Decent pricing and exceptional service and work.... plus they were able to fit me I rather quickly. I would highly recommend this company!

The fact that the O'Reilly Brothers don't have 5 stars on Yelp makes no sense. Trust me, there's…read morethousands of satisfied people out there, my wife and I being two. We bought a multi-unit building in 2016 and have steadily improved it. One of the first things I looked into was insulation. The building is old. The new unit we added immediately made the basement the warmest and most temperate floor. We weren't going to do a full reno on the ground floor so we decided to do "drill & fill" with cellulose for sound deadening. They were excellent. We did have a miscommunication about one cavity that was accidentally filled but this was professionally rectified. Just last year it was time to do the attic. We thought about saving money and doing it ourselves. Just before renting the equipment and sourcing the insulation at Home Depot I have them a call for a quote. It was off-season but the quote blew me away. Like with our previous renos, their pricing was extremely aggressive and I said yes right away. The man (Reggie, if I remember correctly) and woman who showed up to do the blown-in cellulose were great. Total pros who even spotted a few issues in the attic and addressed them on the spot! One was that a previous contractor installed an incorrect venting tube and replaced it. These guys are total pros. I'm a landlord and also have family who are real estate investors. We all agree that the OReilly Brothers are like a well-oiled machine. Other companies, from our experience, don't have the systems in place to do the quality work for such fair pricing. If you have any questions you're welcome to message me on here.

We recently had our 2 car garage floor resurfaced and we couldn't be happier. The two installers,…read moreZach and Jacob, were knowledgeable, efficient and very accomodating. Kevin Godin, the business owner, has been very professional in all our dealings. We had a number of other quotes and Garage Kings offered us the best choice with regard to price, warranty, and a reasonable completion date. Paddy G. - Kanata

Amazing work, very professional and pleasant to deal with, from coming to give the quote to…read morearriving on time and doing a quality job...would not hesitate to recommend Garage Kings Ottawa