I have been here twice in the past week. I got to experience shopping here during the weekend and the weekday, and boy, what a difference.
Since the store is pretty tiny, it can feel pretty crowded, especially during the weekend, which was not very pleasant, but the lines were not too bad. I knew exactly what I needed to get, so I got in and got out in a matter of 10 minutes. I have to say the cashier serving us that day was so friendly and cheerful. Bonus points for that!
It is quite opposite during the weekday. I stopped in again on a Monday evening and it was pretty quiet. The cashier asked us if anyone had helped us during our visit, and that really made me think. We were never asked if we needed help finding anything on both visits. That can be a good or bad thing; if you like to shop in peace without the hassle of sales associates then rest assure, you probably wont be getting any sale pitches during your visits. The down side is, if you are having trouble finding an item and nobody has offered assistance, I can see that being frustrating; especially if there is not an associate in site.
From what I noticed the associates usually keep to their selves, stocking or cleaning, so the only customer service you will probably receive is at checkout.
The store carries EVERYTHING that you can possibly imagine for your home, but it will cost you a pretty penny! They do have a lot of high end items, but also have some bargain items set up at the entrance of the store.
Their return policy is awesome. Apparently you can return anything, anytime, no questions asked.
My advice, avoid this store on the weekend if you hate crowds.
P.S.I believe they have a larger store in Barrhaven!! :) read more