First work (2016) done in professional manner by the owner. When needed hand shower (2017), relied on owner's expertise in choosing one and work done by another employee. The shower diverter, which cost $94 plus tax/labour, broke in just over 3 years. As a temporary measure, a cheap one ($30) installed on the wrong side of shower head for which I paid the labour of $113. With covid, gave them lots of time only to be told no replacement diverter for the correct side of shower head could be found. Wondered if owner knew what was going on, so mailed a letter to be opened by him only. No acknowledgement received after well over a month. So am left with a hand shower costing $265, a $94 diverter that broke, plus labour costs, which is not safe to use as installed on wrong side of shower head. I do prefer to give my business to local companies, but now it's sadly 'BUYER BEWARE'. read more