This place was a misery to shop at, there was severe unprofessionalism. I dont' recommend it and I don't want to buy from here again. I expected buying a fridge would take 1-2 visits, maybe 1-5 phone calls.
First visit, they were supposed to be open at 10. No one was there, so I had a coffee and still no one. This was the first sign that this place does not treat professionalism seriously.
Picked a fridge, was told I'd get a call about when it would be delivered. I received a call, no one said anything, I hung up. They called again. I texted the number and got no reply. Obviously must be a robot.
Then in the morning I got a call saying we are coming right now, I said this is not a good time. I never said I was available. I had said that this THE ONLY TIME I AM NOT AVAILABLE ALL WEEK, because I have a specialist appointment that was made 6 months ago. I said please hurry.
After he hadn't arrived at the time he said he would arrive. I called the delivery man, and told him I'm going to have to leave soon. He said he was here. This was a blatant lie. He wasn't there. He didn't say he was there soon, he said he was there. This where things went south, because he lied to my face.
I don't want to be inconsiderate and not be here when he shows up. No good deed goes unpunished. I called the hospital 4x trying to find out if it was okay to be late. I call the delivery guy to say I'm out front - he does not pick up the phone. This is unprofessional.
Now here is the MOST SHOCKING bit of all, that I still can't get over. Guy shows up, and I ask him 3x "Are you here to deliver a fridge?" He does not reply, takes a photo of my door and leaves. I figure that must not be their guy, that must be some other delivery man since no one would do this. I call again, no one picks up. I go to my specialist appointment late, so this is not just impacting me, this impacts the health care system too.
They call and I ask was that your man? first person says no it isnt. I call Alfred and he tells me yes that was the delivery. I said why did this happen? No explanation and NO APOLOGY
Alfred said wait for our call. No one ever called, so I show up to the store and ask when is this being delivered. Alfred says Saturday, so the two of us stay home all day to wait. There was no phone call and no delivery. They should have called to say no they aren't coming or sorry they aren't able to come. This is unprofessional on behalf of Alfred personally.
On the 4th delivery attempt, we got the fridge. Its a terrible fridge and I don't like it but this was the only option they had. The only other option was broken. These were the delivery people I was late to my appointment to be considerate to, and they turned out to be selfish jerks. They lied to my face again.
This was a miserable experience to get a fridge, and they should call if they say they are going to call. I literally had to go in about 6 times to get this all done because they didn't call when they said they would.
The delivery company is separate from Planet Appliances, so they do not control how the delivery person acted. We were owed an apology for this delivery misery and owed an apology for the Saturday set aside to wait for the delivery. Both Alfred and Sayeed are personally quite nice, but I guess its their policy to never apologize even when this is a misery for their customers.
This was unprofessional on several levels, so I guess I shouldn't have ignored the first red flag. I hate being punished for being considerate and patient. read more