It's not the appliance, you can get those anywhere. It's the customer service. Excellent!!…read more AAAA++++

Service was awesome and so was price. Staff took all the time we needed to have our questions…read moreanswered. Took our order and items we ordered were delivered much sooner than expected -- a real bonus these days. We would certainly visit them again when shopping for new appliances.

Great service, repairman was polite and knowledgeable saved me from having tp go out and buy a new…read morefreezer. Highly recommend will tell my family and friends if there are looking for repairs this is the place to go Marney

Gary sent Ihor right away to come out and help me. He did some testing and troubleshooting to…read morefigure out the problem. It was really helpful and inexpensive. All my questions were answered. Highly recommend Certified Appliance Repair for your home appliance repair needs.

We bought a replacement front-loading washer in November. The staff are very knowledgeable & we…read morefound the prices competitive - lower than anywhere else in the city. Our salesperson - Steve Fagan - was excellent, very helpful. We opted for home del'y & Maytag's service went above and beyond, disposing of our old washer for a nominal fee. I strongly recommend this establishment.

I bought a Maytag washing machine from The Brick. I had to wait 4 to 5 weeks for the machine to be…read moredelivered. It arrived defective and I was not able to use it at all. I had an extended warranty with The Brick; however, the Brick does not provide any assistance to customers when appliances are under manufacturers warranty. It took me 38 days to get approval from Maytag to get a refund. That is 38 days without a washing machine and going to the neighbour's asking to use theirs washing machine. The Brick was no help at all to me. This brings me to Corbeil. I called them and they delivered a working machine, the same Maytag I got from The Brick, in 14 hours! It worked perfectly. Also Corbeil's policy is to support their customers. If the machine did not work, they would replace it in 24 hours. Vastly better service than The Brick. I will only buy from Corbeil from now on. I hope my experience helps others.

This must be the worst organized company I have ever dealt with trying to set up a delivery God…read moreknows there in nobody in Canada who seems to want to answer the phone. I finally get a delivery date. The appliances damaged. I called the call center and get a new delivery date of the following Saturday they did not show up. They have no record of us getting a delivery for that day. We will go back in and cancel the order.

Highly recommend The Home Store!…read more We were selling our house when our dryer unexpectedly died right after we agreed to include it in the sale. We needed a quick and affordable replacement before closing, and The Home Store helped us find one. When the replacement dryer later stopped working properly, Hafsa and her sister were fantastic to deal with. They listened to our situation, understood the urgency, and helped us work through the warranty process to find a solution. The service was friendly, professional, and genuinely caring. It is refreshing to see a family-run business that stand behind its products and support its customers when issues arise. Thank you for all your help during a very stressful time!

I've been searching for weeks to find reasonably priced appliances. While I expected the big box…read morestores to offer competitive pricing, I was disappointed to find their prices significantly inflated. During my research, I discovered a family-run business that not only offered fair prices but also provided outstanding customer service--from the friendly woman at the front desk to the helpful business owner (Daniel). I'm extremely satisfied with my purchase and will definitely return for future appliance needs. Thank you! Kathleen Gatineau QC

The sales staff are great when you're buying something. However, make sure the item is actually in…read morestock in the store. If you place an order for in-store pickup, be prepared to wait. When you arrive at the customer service counter, it's easy to feel invisible. The staff don't acknowledge you or even look up when you approach. You have to interrupt them just to get assistance, and even then you're often told to wait, even when there are no other customers at the counter. The overall attitude comes across as dismissive, as though you're inconveniencing them. It also seems like they're constantly dealing with problems from previous orders, so every customer ends up waiting while they sort out someone else's issue. I went to pick up a handheld mixer, and the process took nearly 45 minutes. After waiting inside, I was told to drive to the pickup door at the back. Once there, I had to wait again because the attendant was dealing with another customer who had been called to pick up her order, only to be told it wasn't actually there. She had driven 45 minutes to the store, so understandably she was upset. Instead of quickly handing me my mixer, I had to sit there while staff argued with the customer. This wasn't an isolated incident. Every single time I've had to pick up an online order from this location, the experience has been the same: long waits, poor communication, and customer service that feels disorganized and overwhelmed. The frustrating part is that I wouldn't even be using the pickup service if I had another choice. I was refused a refund on an exchange and was only offered store credit. Unfortunately, the replacement items I need are only available online, so I'm forced to order them for pickup. Each visit has been unnecessarily time-consuming and stressful and since it's always out of stock online, I had to go 3 times to have a complete order. I won't be shopping at The Brick again. The amount of time they waste and the level of stress they create for customers is unacceptable.

horrible experience with The Brick, I have been a loyal customer for over 14 years. and within the…read moremonth we purchased a range and a fridge. both of them are damaged and not working proprely. the delivery team, destroyed some of my walls, couldnt make it fit so did more damage to the fridge. now my compressor is barely working and the temperature in the fridge hit 15 degrees celcius. The Brick cant do anything, since they are useless and wont take responsability

We bought 6 household appliances in September 2018. This week one of the appliances (microwave…read morehood) is defective. It can no longer function at all, as soon as it is plugged in it blows the circuit breaker and electrical sparks damaging the electrical outlets. This manufacturing defect is a huge risk of fire. We called the Accent Meuble store in Mont Laurier today (04/30/2020) to be told that since this purchase was made more than a year ago, the merchant can do nothing. According to them, we can only do business with the manufacturer only. Absolutely absurd that an electro manager is in major default after 18 months and that the merchant washes his hands! We are going to post a review on all social media and start the process with the Office de la Protection du Consommateur du Québec.

This is a cool store if you want a nice, high end gift for someone who loves food. They have a…read morelarge range of specialty items, especially from England, and gourmet fresh and frozen snacks in addition to hand made chocolates, artisan cheeses and bread (Art is In. Yum!) They also sell kitchen gadgets and some home decor. I'm sure I'll be back to Jacobson's, which is normally enough for a fourth star from me, but I had a hard time going above three stars because it is quite expensive. For things that you could find at other stores in Ottawa you can almost certainly get a better price by shopping elsewhere. If you are not on a budget, though, and want to be able to go to one store and find something for someone who loves their kitchen then I'd be shocked if you couldn't a very nice gift for whoever is on your list. (I'm a student, so my time is still worth less than my money and I shop around.) I will say, though, that the staff at Jacobson's is *extremely* friendly, knowledgable and helpful - and this earns them the fourth star. I was extremely satisfied with the customer service on both of my visits. I bought rilettes and patés (that I otherwise couldn't find without making a trip to Quebec) and beautiful chocolates, all as Christmas gifts which were wrapped wonderfully by the staff. I can't make Jacobson's a regular part of my shopping routine, but it's good to know that it's around.

Super fancy store.. from the front looks very elegant and so does the inside! It smelled like…read morestring cheese once we entered but then u get used to it! They carry different local brands all us eat one roof.. bread from maman clafoutis , macaroons from quelque chose , and so on.. so it's nice but expensive.. I'm hoping post Covid they will have a spot to sit and enjoy a treat or coffee because it's a very nice space!