Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

Rating should be -25…read more Below is my original review. Writing now with an update. The one thing that, ironically, Lonnie King did NOT have a literal hand in -- repairing an outdoor leak -- is now ... leaking. Hire this company at your own risk. ***************************************** Crys W. Atlanta, GA 060 Jun 2, 2023 Contacted this company for what I thought would be a simple sink faucet and garbage disposal install. The tech advised that some pipes under the sink needed to be replaced so I ok'd that as part of the work. Two months later, everything he installed is leaking; ruined the cabinet under the sink, so now I have to get that fixed also. Also, he seated the drain in my new sink with a pile of plumber's putty. The drain still does not sit correctly. Long and short, I have to pay someone else to correct what I paid him to "fix" and then pay the added expense of repairing my ruined cabinet under the sink. You've been warned.

I called Lonnie King for a full toilet replacement and he responded very quickly. He offered to…read morecome out the same day, but I wasn't going to be home, so he gave me several other appointment options. He came right on time for the appointment, offered a fair price, and got right to work. It literally took him 55 minutes from the time he arrived at my door, to remove the old toilet, fully install a new one, and send me an invoice. The invoice had a full description of the service, with many pictures, detailing each step of the job that had occurred. I'll definitely be using him for all my future plumbing needs!

Arrived early and fixed my garbage disposal and toilet. Great communication and ease of payment via…read moreinvoice. Will definitely be using this company again should anymore plumbing issues happen.

Jon was on time, professional and pleasant. The job was done quickly and cleanly at a fair price.read more

I highly recommend Alliance Plumbing and Drain. Very timely and professional. Will be using them…read morefor all our plumbing related projects. Thanks team!

Alliance Plumbing has been our go to plumbing company for years, and I honestly can't recommend…read morethem enough! Every experience we've had with them has been wonderful. They are dependable, knowledgeable, professional, and always provide excellent service. What makes them truly special, though, is the kindness and genuine care they show their customers. Most recently, they went above and beyond for our family during a difficult time, and their compassion and generosity touched us more than words can express. It's not often you come across a company with such wonderful people who truly care about the families they serve. We are so thankful to have a company like Alliance Plumbing in our community!

Peter was very helpful from the start, quickly responding to my service request, asking pertinent…read morequestions in his response and attempting to solve the issue before arriving. Once Peter arrived "within 24 hours", identified the issue, resolved it quickly and educated me along the way. I will call Peter for my future plumbing needs. Thank you!

We had a Failed shark bite past the gate valve. Peter came and in no time assessed & replaced the…read morepipe and also educated us on what went wrong and what to look for in the future . He was beyond professional , extremely organized, and prompt from the moment we called to his arrival . Very satisfied with the service his efficiently and his knowledge. Would highly recommend Smart Plumbing.

Service was excellent. He troubleshooted 2 different problems and gave reasonable quotes. Would…read morerecommend.

So thankful for the service today amidst the snow. We had a clog in the septic tank causing…read morebackflow into the house. He took the time to remove the lid and snake the septic. Will definitely reach out fir more work

For the second time, we had a clogged drain in the kitchen sink. We had used liquid Drano a month…read moreago when this happened and it worked. But when it came back clogged again and didn't drain at all, I decided it was time to call a plumber. Luckily, I called plum Doctor Who we had used before and they came out that morning. Matthew did a spectacular job, we couldn't be happier. I highly recommend the plum doctor.

If I could give this company zero stars, I would…read more I was charged $500 to fix a toilet leak, which I felt was excessive based on the prices I found for similar plumbing work in Atlanta. From my research, I found more reasonable prices in the $350-$400 range. I spoke directly with the owner, who agreed to give me a $50 discount, but that discount was never applied. I ended up wasting even more time calling back and forth just to follow up over $50. Very disappointing experience. I would recommend getting multiple quotes and making sure any promised discount is documented before agreeing to the work. I used them because it was a referral and didn't think to question their prices until afterwards. Mistake made on my part for trying someone new and local.

100 stars to Sean for his prompt, professional, and fairly priced service!…read more Sean replaced the ancient hot water heater in our new house with a tankless unit. He provided guidance so we purchased the best unit and he took care of the rest. Thank you for your service to our country and to us! What an amazing master plumber to add to your contact list!

Veteran owned small business. Great price for all of the work he did. I am very happy I found…read moreStars and Pipes online. I read their reviews and am happy to say he deserves the 5 star rating. You can tell he was a veteran by the way he worked to make sure we were happy. I can whole heartedly recommend Stars and Pipes!

Wonderful company and communication! The service reps are very efficient and take the time to…read moreexplain what's being done and what needs to be done and then the follow up is great.

I was offered a couple of dates and times to choose from for an appointment. I received a call…read morelater to ask if I could change the time, which was no problem; then another call to see if I was available for an even earlier time, which was great. Tony arrived promptly at the time he gave me. He quoted me a price for the labor and frankly, it was less than I expected. He worked quickly and advised me of a problem I hadn't mentioned as it was separate issue from the repair, and I appreciated that. I will adjust my use accordingly. He was very pleasant to interact with, and I'm very, very pleased with the results. Great experience! Highly recommend!

Seriously-- while these guys weren't even able to come out, because, like so many others right now,…read morethey're backed up for ages, they still helped me out. He talked to me calmly for a long time to walk through what might be the issue, then walked me through turning off a valve to stop water leaking on my floor. He then insisted I call him back in an hour just so we could make sure the issue was what he thought and that everything was okay- even though they wouldn't be able to come out. How great is that? Turns out, I have a broken dishwasher, not a plumbing issue. Thank you, Mighty Plumbing, for taking time you didn't need to take to help out in a difficult time-- I'm so grateful.

So far, I am very satisfied with my initial interaction with this company. They spoke to me via…read morephone and asked all of the right questions. Looking forward to showing my job to them tomorrow.