Poor customer service. The office wouldn't pick up the phone to verify our insurance coverage…read morebecause they said it's our responsibility to have a card available. We've never been told by a dental office that will not call to verify, so that's a first. The insurance company told us they always call! Our new dentist office told us we won't have to worry about it because they'll handle it all. On another instance, they refused to see my child because grandmother took him and didn't login to my chart to confirm appointment, however they showed up on time. I called from out of town and they said they wouldn't see him. There's a dentist office on every corner, so avoid this one if you can.

My daughter went in for her cleaning on Friday. We learned that Dr Freddie has returned to Memphis…read moreto be closer to family which broke ours hearts we loved him. He's seen her since she was 6 months old but we are now using Dr Ayer and he seems to be nice and informative. We have some major work to complete soon so time will tell. Front desk is overall great ! i'm

**Extremely Disappointing Experience - Complete Disregard for Our Time and Our Request**…read more I rarely leave negative reviews, but after what happened at Smile Big Pediatric Dentistry, I feel parents deserve to know. When I scheduled appointments for my two children, I specifically requested a **female dentist**. This was not a last-minute request,it was discussed during scheduling and documented in our file. Had the office informed me they could not accommodate it, I would have happily scheduled another day or gone elsewhere. Instead, when we arrived, a **male dentist** came in to examine my children. I politely explained that we had requested a female dentist and that this information should already be in our chart. He acknowledged the mistake and left. From that point on, the experience only became worse. The female dentist was notified, yet we were left waiting for **nearly four hours** while patient after patient was called back ahead of us. During that time, I approached the staff **twice** and explained that this entire situation resulted from the office failing to honor the request they had already accepted when the appointment was booked. Rather than taking responsibility or making any effort to correct their mistake, we were simply told to keep waiting. After four hours, my children were exhausted, hungry, restless, and understandably upset. No child should be expected to sit in a waiting room for that long because of an office's scheduling error. We ultimately had no choice but to leave without either child being seen. Mistakes happen, and I understand that. What I cannot understand is the complete lack of accountability, communication, empathy, or respect for our time. The issue was never the initial mistake,it was the way it was handled afterward. A pediatric dental office should understand that children have limits. Making two young children wait for hours because the office failed to honor a documented request is simply unacceptable. I sincerely hope Smile Big Pediatric Dentistry reviews its scheduling procedures and treats future families with more professionalism and respect. No parent should have to waste half a day and leave with two disappointed children because an office refused to correct its own mistake.

We had a great first experience, they are really nice & made my son Trevon feel very comfortable .read more

I called looking for a dental office for my child as I am new to the area and they were nothing but…read morerude & short with me when I was asking if they could fit us in & take our insurance. For a place that's supposedly friendly & welcoming to kids it does not seem that way.

Very amazing dental office & Dr. Never had a problem until…read moretoday. They scheduled me(family of 4) at 11:30am, and while I do admit I was late, front desk said they give patients 5min grace period, but I had a miss call & voicemail at 11:33am trying to reschedule my appointment. I didn't answer the call because I was already in the park lot getting my kids down. Front desk was very concern about lunch time being at 12pm. Now, why would they schedule a family of 4 at 11:30am?? Knowing I have a 6 & 7 year old, the possibly of that age group having cavities is high. Theirs no way in 30mins they were gonna do exam, x-rays & treatment(if needed) Luckily my kids didn't have cavities. But as a dental assistant myself, if the dr or assistants are strict about lunch time, maybe not schedule a big family 30mins before. Everything looked and felt rushed. Lights were already off/dimmed when I walked out of the exam room. That was very unprofessional.

I've been going to this dentist for over eight years. They have good scheduling and it's also close…read moreto my house.

I'm new to the area & was having a lot of new tooth pain :-( Left a message on a day the office was…read moreclosed, but they responded very quickly the following day. They were able to verify my insurance & get me scheduled the following day. Office staff, hygienist & Dr Linger we're all very nice. If your looking for a nice, clean, organized, knowledgeable office/staff, this is the place for you and/or your family.

How do you say PHENOMENAL without saying PHENOMENAL? Through service. My kids and I visited for the…read morefirst day recently because they were conveniently open on Labor Day- shocker. That alone and providing that option was exceptional. I appreciated not having to pull my child out of school just to go to an appointment. But the warm welcome was felt from the moment we walked in until the very end after meeting with Dr. Claudette. They made my kids feel very comfortable with games, toys, conversation, and even prizes. Giving them a goodie bag and a personalized certificate for no cavities was such a reward. To me this shows that they truly care about their patients; they don't try to push anything extra on you and discuss any tips or suggestions. Needless to say, we will definitely come back for our regular checkups, and I highly recommend them.

I'm writing this review to warn the public about the dishonest and criminal behavior of Mr and Mrs…read moreAdams. They bought my house a few years ago and have refused to return items we left at the house, INCLUDING MAIL! We asked for them to do so through our realtor and they declined surrender of such items. That was 2 yrs ago. As of early August 26' my most recent issue came from them in the form of a mail fraud issue again. Unfortunately, I had over $150 worth of items mailed to my old address (their home). I've asked for the items back and again, no response and refusal of surrender. Clearly, they are criminals interfering with my personal mail/items and cannot be trusted. I would NEVER entrust my children to them if they cannot even be kind to adults. And these are "DOCTORS"...with a business!?? Smh. Not smart ones.

If I could give this practice, DrReddy & her staff more stars I would…read more We made the switch mid year and we could not be happier with our decision. We took our very "terrified of dentist" 4 year old to Dr Reddy and she has been nothing short of wonderful. She radiates calmness as do her staff, she has been kind to our child, literally talked her through the process and to put in simple words GONE ABOVE AND BEYOND! While providing the best dental care for our child. Our little one now says she would like to be a dentist like Dr Reddy when she is older to help kids that are afraid. & there is no better testimony than that of how wonderful this practice truly is.

We always have a wonderful experience at this Dr.Reddy's office. From the moment you walk in, the…read morestaff makes you feel welcome with their warm smiles and caring attitude toward both parents and kids. Everyone we encountered was incredibly knowledgeable and patient, taking the time to explain each step in a way that put my child completely at ease. The office itself is immaculate, i mean spotlessly OCD clean, comfortable, and clearly maintained with very high standards of hygiene. That gave us a lot of confidence, especially when it comes to dental care for children. It's hard to find a place that combines a truly friendly atmosphere with top-notch professionalism, but this office really delivers on both. I highly recommend them to any parent looking for a pediatric dentist who goes above and beyond to make the experience not only stress-free but genuinely positive.

I only have good things to say about this dental practice. From the front staff, the hygienists,…read moreand Dr Gustafson, everyone is personable and welcoming. I have had dental cleanings and fillings replaced and all has been well. I like that they offer 4 pm appointments 3 days of week which is beneficial for people like me who work. I would definitely recommend this dental practice to others.

This dentist was recommended to me as I was not happy with my previous dentist last year…read more I am extremely happy that I did decide to make an appointment with this dentist. I had my exam and cleaning last month. The front office staff is extremely professional, friendly and making an appointment was easy. The dental practice is very nice and welcoming (and the restroom is amazing). The hygienist was friendly and gentle and did an amazing job at the cleaning. The dentist did a very thorough exam (so much better than the last practice I was going to) Today I went in to get 3 fillings Not only did she explain step by step but she also made sure I was at ease the entire time. I do have to go for a crown and not as nervous about it. The prices are not steep at all either

We've had a wonderful experience here. The dental assistants work great with kiddos and my two sons…read morehave no worries or fears when going to the dentist here. The office staff have always been polite and I appreciate the convenience of being able to have both my sons seen on the same day with matching appointments. Our appointments are always quick and efficient with minimal wait times.

$175 cancellation/rescheduling fee is a bit absurd. I've brought my kids here for years, very…read morefrustrating.

Very caring staff & doctor is wonderful. She has had many of the same staff for years so that says…read morea lot right there. They work with you on payments and follow up to check on your child at home. I 1st took my son when he was 5 (he's 19 now). Never used anyone else for him. BUt now he's older I will have to tell him to go to adult dentistry. I highly recommend Dr.Bui to all in the area!

This is the worst dentist I've ever encountered. There is no compassion for the children. They do…read morenot allow parents back to communicate or advocate for their children and continue to work on children when they are in pain. I was recommended many services that a second opinion determined were not necessary! I also paid in full for braces but they tried to hold my child's mouth hostage by not completing the treatment before trying to lock us in to a second set for the same child. When they finally removed them it was done very callously, causing my child lord of pain and and building his fear of dentist and orthodontics.

The worst pediatric dentist ever! They don't care about your child's feelings or emotions. Instead…read moreof talking and letting your child know the process of what they'll be doing, they forcefully try to work on them. Also at the end when your paying they'll let you know that it's not their job to bill the insurance and they're just doing it as a courtesy.