Called yesterday to ask whether they could detail the car. Ends up the week after thanksgiving is usually pretty empty, so they got me in the next day (on my request not to do it that day). I got the Mini service, which they claim is their most popular, and I can see why. The car is my wife's and this was my gift to her, a surprise auto detailing.
The good:
* Booking call - Very straightforward and simple. I called, they picked up, was booked in within 5 minutes.
* Finding the place - Google Street view was pretty informative, and it wasn't that difficult to get there and drive in. Parking bays are reserved for customers which made life even easier.
* The paperwork - simple and straightforward. There's a disclaimer that is pretty standard - remove valuables, etc. with a $100 limit for damage.
* The service - Fantastic. The car went in having been used for dog duties, camping and all kinds of things a Nissan Versa should not be used for, and came out sparkling clean. When I went to pick up the car I could see from across the garage that it was much, much cleaner.
* Speed of service - car was dropped off at 7:30am, finished at 10:36am. It was pretty filthy, so I wasn't surprised, but they did say 11:30am or so for the finish time.
* Cost - I gave them a 20% tip and it was less than $170, which is what I had budgeted for. I thought this was very reasonable as the quality of the job done and the difficulty of the cleaning being performed, I feel like it was money well spent. There is an option to email the receipt, which I elected to do, and that worked out nicely. Coincidentally, the payment system is very easy to use.
The bad:
* Phone was a little crackly/hard to hear but otherwise was simple.
* The mirrors were moved around slightly - I think this would happen anywhere so if there was room for growth in the overall service, it would just be to warn people to adjust their mirrors when they pick up their keys.
* They never asked what kind of tire finish I wanted applied, but I didn't care about that.
Wife's comments:
"OMG MY CAR!!! It looks like a new car!!"
"Wow, they managed to find my purse hanger! I've been looking for this since Vancouver (2012)"
"It smells so good in here!!"
"Ok, you were right, the windshield was pretty dirty before... I can see the difference now."
"Thank you!! You're the best husband ever!! I feel so spoiled"
And that was good enough for me :).
Overall value for money - I'd put this in the good value for money department. I will be going back again next year in the fall to get the car detailed again, that's for sure, these guys have earned repeat business with the quality of the work they have done. read more