This should be given ZERO STARS.
My wife and I recently went to Prescott's Provisions for dinner, and it was hands-down the worst dining experience we have ever had. From the service to the food and management, it was an absolute disaster. Everything given a fancy name on that menu is absolute garbage.
Snotty Service and Disrespectful Comments
The minute our waitress walked up, she had a rude, snotty attitude. Things started going downhill immediately when we found out they don't serve real Coke products. Instead, they brought out a flat, disgusting bottle of "local" pop.
When we asked about other options, the waitress told us their sweet tea was made in-house and could be sweetened. My wife took one sip and it wasn't sweet at all. When we pointed this out, the waitress heard my wife's Kentucky accent and made a snotty, insulting comment: "Well, this is New York." I was absolutely furious at how incredibly disrespectful she was to my wife. To make matters worse, she then brought the exact same glass back after dumping some generic syrup into it instead of real sugar, and it tasted just as vile. After that, she completely abandoned our table.
Horrible, Low-Quality Food
When the food arrived, it was practically inedible. We originally asked for regular mustard for my wife's burger because she doesn't eat mayo. The ignorant waitress told us she couldn't bring mustard, but said the house burger sauce "has mustard in it" and then offered us an aioli--which is literally just fancy mayonnaise. If they can make a sauce with mustard, they can bring out a side of mustard.
The actual burger was a joke. It was two tiny, bone-dry, gritty patties stacked together. On my very first bite, I hit a massive piece of unchewable gristle. It was easily the worst quality meat I've ever tasted--honestly, McDonald's makes a better burger.
The sides were just as bad:
* The Fries: The burger came with a side of shoestring fries. They were so skinny and pathetic that they were clearly nothing more than cheap frozen potatoes right out of a bag. No one is back in that kitchen cutting anything by hand.
* The "Purée" Mashed Potatoes: We were promised a rich butter and cream purée. What we got tasted like watered-down instant flakes with absolutely no flavor.
* The Mac and Cheese: The menu didn't mention any topping, but it came buried under a pound of over-salted cracker crumbs. It was nothing but pure salt.
Arrogant Management
Everything on the table was completely untouched except for my steak, tomatoes, and glass of wine. I told my wife to go wait in the car because I didn't want her subjected to any more of this misery. Our waitress was nowhere to be found, so I had to ask a busser to track down a manager.
When the manager came over, I asked him to sit down so I wouldn't have to look up at him, but he refused. I explained everything to him calmly. I told him I am not a cheap man, I don't run out on bills, but that the food and service were totally unacceptable. He seemed disturbed by the waitress's comment to my wife and went to the back to talk to the chef/owner, claiming he didn't have the authority to fix it himself.
He came back five minutes later, admitted the meal was "below their standards," and said the owner agreed to take the burger off the bill. A lousy $26 item. I looked at him like he was insane. I asked him straight up, "Is there a reason you're not willing to take off the sides that no one ate?" He looked me dead in the eye and said, "No reason." I have never heard such an arrogant response in my life. I had to argue with him just to get the flat pop and the disgusting tea taken off the bill.
The Final Straw
I ended up forced to pay a $125 check for my steak, wine, tomatoes, and $26 worth of wasted sides that they stubbornly refused to remove. I would bet money the chef/owner took an ego hit when he heard we hated the food, and that's why he offered such a garbage compromise. I have received better customer service and management at Chili's.
When our horrible waitress finally reappeared to grab the payment, she suddenly acted like she cared. I drew a big fat line right through the tip area and wrote: "Terrible service and attitude!"
Do not waste your hard-earned time or money on these selfish, arrogant people. The food is disgusting, the drinks are flat, and they have absolutely no manners. read more