Some bad reviews on these guys here, this was not my experience…read more My wife and I found ourselves in a sticky situation with an outside pipe that had broken under the surface. A call from the neighbor while we were out of town and we needed to act quickly. Got a hold of Vicki in the office who was able to get Steve out on site the same day (worked around another job; thank you) and determined the issue, got the water shut off, and scheduled the fix two days later. They came in on time, performed the job as quoted and communicated great. I would not hesitate to use again with one caveat and that is I felt the cost was high and very much quoted off the cuff. I wasn't in a position to find competing bids, nor did I really want to considering this company had gone the extra mile already. Bottom line, this is a good company, professional, knowledgeable and does what they say they're going to do. I would just be a little cautious and careful with price. If their services are competitive, don't be afraid to use them. Thank you to both Vicky and Steve.

Called mid-morning for an emergency where a PEX line had been pierced by a nail by the original…read morebuilder and leaked when we had new flooring installed. Sarah at AZ All Service Plumbing worked some magic to have Braxton come over. Braxton replaced the pierced PEX line and had water services restored before lunch time was over! Awesome service and I appreciate the accommodation to fix this leak quickly! Recommend them and would use them again!

Jeff is amazing! He knows his craft thats for sure!…read more He's very fast and gets it done. We really appreciate his professionalism and care. Highly recommended him to anyone that is in need of anything Plumbing, he also does a lot more! Again greatly appreciate his talent!

I wish I could give 6 stars. My whole house was backed up. Thompson is amazing, extraordinarily…read moreknowledgeable where a previous plumber failed, with great prices, and identified and fixed additional issues such as my low water pressure "no charge". First, neither I nor the first plumber could locate where the main access line was. Thompson used his knowledge of where it exits from the crawlspace and the angle it has to make to the city line to know exactly where to dig, then dug, and found it. He cleaned it out, and observed that the pipes under the house were sagging (he showed me and they clearly were), resulting in sewage needing to go uphill, which it why the whole house backed up in the first place (and would happen again with time). He spent hours under the crawlspace fixing the slope and installing stronger metal straps to keep it in place (it had been supported by cheap plastic), with a 10-year warranty on his work! Then, he checked the house, and observed that the water pressure was low, and fixed that "no charge" as a bonus, identified that my sink faucet had calcification resulting in low pressure on that in particular ("no charge"), increased my water temperature "no charge", and sawed and put pipes on the formerly-buried sewage access lines so they could be found again once I put the dirt back "no charge". Suffice to say Thompson is amazing, probably the best plumber in Prescott, in terms of all four of knowledge, prices, skill, and kindness. This is the guy you want to call.

Responds promptly and reasonable fees. Gets you in quickly for appointment. Love them.read more

Called on 5/22 to have a dripping shower faucet repaired. Gave him address and tenants phone…read morenumber. Asked him to call tenant and schedule repair. Called tenant on 5/27 to see if repair had been scheduled. Told me plumber did not call. Sent text messages to Bee Plumbing, twice and did not get a response. Called another plumber and repair has been scheduled. Sent msg to Bee and told him to forget repair since you dont answer calls.Got a return msg indicating he was on a trip and forgot about the repair so he would never have called. Hardly the way to run a business..

We had a plumbing emergency (backed up sewage issue) a couple of years ago - was referred to…read moreRichard because our regular plumber wasn't immediately available. Richard was able to come right away, trouble shooting our messy situation, and fixed it. Had another issue recently (Christmas night) and again, Richard was able to stem the issue right away, and replace the aged/faulty part within a couple days. Great guy - reliable, thorough. Happy to recommend him!

Richard, I can appreciate that you are a small business…read more Which is why I waited so long (we've been going back and forth on this since May) to wright my review four days ago. I understand that you may "feel" that some things I said we're untrue but if you can identify that which I said was untrue, I will be happy to retract if I can't support the claim. When we noticed the leak, I asked you if that vacuum breaker needed to be on the hydrant because I didn't see that it served any other purpose than to leak and asked if it had to be there. You told me multiple times that it is code (can you cite the code?) and I just couldn't use a water timer on it. When I told you that it leaked out of the valve as well as the vacuum breaker whether or not it was connected to the timer, you again came out and replaced the vacuum breaker, and again to tighten something on the brand new hydrant. You had three months and multiple returns to offer a better solution. When I was still not satisfied your response was, "Codes have changed over the years and yard irrigation systems are supposed to be tied on to the main line with a Backflow preventer. Before the irrigation valve box.". This was unacceptable customer service so I moved on and replaced it with an anti frost hydrant from True Value for $50 and 15 minutes of my time; it does not leak at all. You have my number and you could have reached out to me before responding to my review. Our business is concluded and the money paid was well worth the lesson. I hope you have opportunity to better address your customers' concerns in the future.

We purchased our Prescott Valley home from the orginal owner 23 years ago who had a wood buring…read morefireplace installed when the home was buit in 1991. We needed a gas line dropped down to our fireplace for an upcoming gas fireplace insert installation. Out of three other plumbing companies, Jesse from Burgie's was the only one that actually took the BTU rating from each of my gas appliances and calculated the total gas demand to determine whether or not my home had sufficient supply to accomidate another gas appliance. Jesse performed the installation, pressure tested the complete gas circuit which passed inspection the first time. When the fireplace insert was being installed, Jesse was onsite if any gas line adjustmets were needed. Absolutly outstanding customer service. Burgie's Plumbing are true professionals. Thanks to all at Burgie's Plumbing.

We had to move a water heater and install a water softener in our home. This was a challenge, as…read morethe water heater had to be moved into a crawl space and a loop had to be plumbed in our home to support the water softener. Travis and Jessie came out to do this project which took all day to complete. These two were well versed on local plumbing codes, very familiar with the products installed and liked to follow "old school" procedures. I found them to be amongst the very few plumbers who still know how to sweat solder copper piping and finish the joints properly. They weren't the cheapest plumber in town, but the quality, craftsmanship and honesty was unsurpassed! We were lucky enough to have Burgie's do the project for us. Both me and my wife couldn't be more pleased with the outcome! I also take great comfort in knowing that the job was done right! Awesome plumbing contractor and would 100% recommend these folks!

Fast efficient service. We will be using them , in the…read morefuture. They brought equipment needed to do the job

Everything went great! Was not a problem at all. I felt very comfortable…read morewith the technician

They came out the same day I called and were very pleasant and professional. I had had several…read moreother plumbers prior to them who only fixed the problem temporarily. They found the sewer drain pipe, which none of the other plumbers could find, and checked the entire line for clogs. AND, they are a LOCAL company- family owned. I will not hesitate to recommend them to all my friends and neighbors as most plumbers do not give the personalized service they provide.

Called Smart Plumbing on a Saturday during a holiday weekend with an emergency clogged drain…read more Dispatch was very responsive and even stayed in touch until the crew showed up. The technicians were very professional and personable, diagnosed the issue right away and explained what they were doing throughout. I highly recommend this great family owned and operated company with great work ethic.

Courtesy plumbing responded quickly, showed up on time and did a very thorough inspection. Will…read morekeep them on my contact list. Thank you yelp for your help.

Needed a new water heater and Jerry and crew installed the heater FAST!! Very happy here!read more