The owner, TJ, is incredible! WOW!
We've lived in Prescott less than two years. Always struggling to get service help. YELP has been a Godsend! TJ responded to our call for estimate within two minutes on Christmas Eve day. (Others took 2-4 days!)
I had put one of those blue tablets in toilet tank to keep lower bowl clean. Within 30 minutes, tablet had eaten away lining in upper tank and it was leaking bright blue water on bathroom floor!!! Husband turned off water to tank and we flushed it. We decided it was time to replace 2, primary toilets w low water usage models.
TJ gave us a more than fair quote adding he could provide new toilets or we could. We wanted to choose. TJ suggested that before purchase we tell him what we were considering to purchase.
First model we choose, TJ said was both problematic to install, so more costly install AND he had experienced more service problems with it!
Whew! We dodged a problem! Second choice was one he thought we'd be very pleased with.
He called prior to arrival. Is EXTREMELY polite, careful with items in home, CLEAN, and intelligent. He said not to buy ANY tablets for upper tank. You CAN put cleaners in lower tho.
He worked carefully, silently and quickly! He also installed a Bio Bidet toilet seat on one, new toilet.
Lastly, he did something no service worker we've had in this house, nor any previous house, has done. He took us to each toilet, showing us what he'd done. He explained not to use the toilets for 24-48 hours, because the chalk between the toilet and floor tile would not be hardened yet. He told us caulk needed to turn from white to clear. He said toilets may rock and that's OK because the tile might not be level. He explained that does not hurt the toilet or cause leakage. He showed my husband how to easily and professionally do small repairs on the toilets.
We asked if we should turn off the water since we'd be away for three months. He took the time to look at our water heaters, and to our surprise, he showed us that we had an instant hot water devise on one water heater. He said if we turned off the water, we'd absolutely need to unplug this or it would burn out. I don't remember the name of this devise.
He looked at both water heaters. He handed us the manuals for the bidet and the toilet. This was a more thorough experience than going to our doctors!
This review is long, but TJ and Drain Monkey are worthy of it. We asked for several of his cards to distribute to neighbors. One neighbor already has booked him. Drain Monkey will be our go-to plumber as long as we live in the area which we hope will be for a very long time. read more