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    Premier Storage

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm
    Updated over 3 months ago

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    7 months ago

    Friendly staff and reasonable prices. Staff is always willing to help if you have a problem. I need to update payment info.

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    Extra Space Storage

    Extra Space Storage

    (6 reviews)

    Save yourself the headache and avoid this place. Rented a unit in May at a promotional price. When…read moresigning up everything appeared to be great. All forms were electronic and they even have an app to use for access to the unit. But then three months later they raised the rate to DOUBLE of what I was paying. Conveniently they don't send you the notice of increase by text or email. They mail it to you on a postcard that looks like junk mail. Either way, as soon as I saw the charge for double the amount I called the office and spoke with the manager Mike. He agreed to lower my rate to 76 so that it would just be a 10$ increase and would reverse the charges for the larger amount that I had been charged. I advised them that once I saw the reversal in my account I would call back to pay the new agreed amount. This was on Tuesday 9/9. By Friday 9/12 there was still no reversal showing in my account. I once again called Mike and he advised that I there was nothing he could do about the late fee I was going to be charged. Refused to give me any information of who I could call to escalate the issue with. When I went a few hours later to the storage unit with my husband we discovered that he had restricted our gate access. I went in the office again to speak with him and this time miraculously while my husband was there he said he was about to call me because he was going to be able to waive the late fee. Gave me a card with a gate code to manually access the gate over the weekend in hopes that all would be resolved by Monday. We were able to access our unit manually at the gate Saturday but then come again Sunday our access had been removed. We called customer service only to be told that even if they gave us access we still wouldn't be able to access our unit as there was a note on my account that it had been double locked by management. Mind you at this point my account is only 5 days late and I have communicated with them multiple times. I went in today 9/15 and Mike is playing crazy saying that I should have had gate access all weekend. Flips the screen and tada it says I don't in fact have gate access. I paid the prorated amount left and advised him I was emptying my unit effective today. I proceeded to empty my unit and upon finishing moving the last few items I asked the lady that works there that was literally just walking around the second floor to inspect the unit with me and she refused to do so. I took my video of the unit for proof that it was in the same condition it was given to me and went to get my move out receipt from Mike. Amazingly enough. I promptly got both a text and email confirming my move out. But when it comes to that rent increase I was told by Mike that it can ONLY be sent by mail and they don't have a way of sending it electronically. Shady and unprofessional are just two of the choice words I would use for this place. Also, to make note that they can't even properly upkeep the property. To get to the handicap space you have to go through all the overhanging tree branches. Save yourself the headache of having to haggle with them every few months when they decide to raise your rent.

    Everything went well. They are the best. Very friendly office staff. It's kept very very cleanread more

    Premier Storage - selfstorage - Updated May 2026

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