Save yourself the headache and avoid this place. Rented a unit in May at a promotional price. When…read moresigning up everything appeared to be great. All forms were electronic and they even have an app to use for access to the unit. But then three months later they raised the rate to DOUBLE of what I was paying. Conveniently they don't send you the notice of increase by text or email. They mail it to you on a postcard that looks like junk mail. Either way, as soon as I saw the charge for double the amount I called the office and spoke with the manager Mike. He agreed to lower my rate to 76 so that it would just be a 10$ increase and would reverse the charges for the larger amount that I had been charged. I advised them that once I saw the reversal in my account I would call back to pay the new agreed amount. This was on Tuesday 9/9. By Friday 9/12 there was still no reversal showing in my account. I once again called Mike and he advised that I there was nothing he could do about the late fee I was going to be charged. Refused to give me any information of who I could call to escalate the issue with. When I went a few hours later to the storage unit with my husband we discovered that he had restricted our gate access. I went in the office again to speak with him and this time miraculously while my husband was there he said he was about to call me because he was going to be able to waive the late fee. Gave me a card with a gate code to manually access the gate over the weekend in hopes that all would be resolved by Monday. We were able to access our unit manually at the gate Saturday but then come again Sunday our access had been removed. We called customer service only to be told that even if they gave us access we still wouldn't be able to access our unit as there was a note on my account that it had been double locked by management. Mind you at this point my account is only 5 days late and I have communicated with them multiple times. I went in today 9/15 and Mike is playing crazy saying that I should have had gate access all weekend. Flips the screen and tada it says I don't in fact have gate access. I paid the prorated amount left and advised him I was emptying my unit effective today. I proceeded to empty my unit and upon finishing moving the last few items I asked the lady that works there that was literally just walking around the second floor to inspect the unit with me and she refused to do so. I took my video of the unit for proof that it was in the same condition it was given to me and went to get my move out receipt from Mike. Amazingly enough. I promptly got both a text and email confirming my move out. But when it comes to that rent increase I was told by Mike that it can ONLY be sent by mail and they don't have a way of sending it electronically. Shady and unprofessional are just two of the choice words I would use for this place. Also, to make note that they can't even properly upkeep the property. To get to the handicap space you have to go through all the overhanging tree branches. Save yourself the headache of having to haggle with them every few months when they decide to raise your rent.

Everything went well. They are the best. Very friendly office staff. It's kept very very cleanread more

Great business.... good communication and customer service. Friendly, efficient and priced right.read more

If you're looking to move to Zephyrhills area and want to rent a unit recommend that you stay away…read morefrom this place they will do nothing for you over the phone require you to be there in person you could drive across the country and get there and have absolutely nothing available for you

If you need storage that is secure, this is a great option in the Zephyrhills area. The entrance to…read morethe storage areas are fenced and gated with cameras all over the place. If you chose climate controlled storage, there is an additional security checkpoint to open the building doors. For outdoor storage it appears they have a good draining system to prevent pooling of water that often enters many outdoor storage units at other places. The prices are not the cheapest in town, but it may be worth it for peace of mind.

From the owner: CubeSmart Self Storage of Zephyrhills, FL offers affordable self storage with premium amenities…read more Our 38011 Pretty Pond Rd location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

How do you successfully rent a storage unit 200 miles away, with short notice and last minute…read morechanges on the day of the move? Simple! Call Terrace Storage and Chrissy will take care of everything with a fantastic disposition and professional manner! I was especially impressed when Chrissy was able to get me all set up with additional space I thought was needed just hours prior to moving in, and even allowed access to movers after hours. Seamless transition thanks to her superior customer service skill set! Also note it's a beautiful facility that's well planned to take care of all your storage needs. Great large ramp, secure and well-kept building. Thanks Chrissy!

Great customer service, facilities are clean, and pristine. I trust that I made the right choice to…read moreuse Temple Terrace Storage Center to store my belongings. Thank you Veronica and Jay.

I reserved a moving truck here online, never having been to this place before nor did I know anyone…read morewho used it. They called me back a few days ahead of time to confirm the reservation and were very pleasant. Arrived early in the morning and everyone working here was very pleasant and accommodating. They suggested extra stuff, as usual, but were not pushy on the up-sell. Checking in to receiving the truck took just minutes. We were in and out in about 10 minutes total. They were very busy, busier than I would have expected. Place was neat and clean and appeared quite organized. TIP: This is located on SR (state road) 54, not CR (county road) 54. The two roads are very close together and if you are not paying attention, you will be confused like I was. LOL

There are a lot of storage places around so I can't compare them but I can say this one is one of…read morethe better ones. The units are nice and clean. The driveways are paved and wide enough for our 16'box trailer to maneuver in and out of. Lou the manager is great, lots of help to is as we were new to the area. The monthly rent is reasonable. Overall, the place is well managed, well kept and well secured, just a nice storage facility of you need one.

Everything went well she was very nice. Helpful as heck n was to me very caring n honest n help ed…read moreout in every questions I had she was on it

This facility is awful to rent from 8 months later still no contact from anyone higher beside the…read moremanager..still waiting on someone to reach out about there fake referral program already contacted the bbb because of their fake advertising and numerous attempts to actually resolve this matter i do not recommend this storage facility to anyone

Uncomfortable setting. Rude people. Made us stand out in the rain. Place looked a little sketchy…read more Will not be going back.

Don't waste your time. These folks could careless about you. Was in my unit for 15 years Yes 15. I…read morehave a chronic illness that requires me to have an organ transplant. When I couldn't pay I negotiated a deal to vacate. Pulled out what I needed with the help of a family member. I was told U Stor would take care of the rest. I was also told I would have till the 31st to remove my stuff and I got a call on that day saying my gate code would expire because the manager was closing the nooks. I get a call today wanting to know when I was going to get the rest of the stuff or pay 50 dollars for a cleaning fee. Are you kidding ? Then manager proceeded to tell me I was a jerk because I called them out. People Be warned go somewhere else !!