I reserved a moving truck here online, never having been to this place before nor did I know anyone…read morewho used it. They called me back a few days ahead of time to confirm the reservation and were very pleasant. Arrived early in the morning and everyone working here was very pleasant and accommodating. They suggested extra stuff, as usual, but were not pushy on the up-sell. Checking in to receiving the truck took just minutes. We were in and out in about 10 minutes total. They were very busy, busier than I would have expected. Place was neat and clean and appeared quite organized. TIP: This is located on SR (state road) 54, not CR (county road) 54. The two roads are very close together and if you are not paying attention, you will be confused like I was. LOL

There are a lot of storage places around so I can't compare them but I can say this one is one of…read morethe better ones. The units are nice and clean. The driveways are paved and wide enough for our 16'box trailer to maneuver in and out of. Lou the manager is great, lots of help to is as we were new to the area. The monthly rent is reasonable. Overall, the place is well managed, well kept and well secured, just a nice storage facility of you need one.

This place ROCKS. I have rented two trucks from them within 60 days and their service is impecable…read more They are so into HELPING YOU and not about the bottom line. They found me a way to SAVE money by renting a uhaul from one location to get more free miles. LOVE THESE PEOPLE.

This facility is run by completely unprofessional and unqualified district manager.they dont honor…read moretheir promotions.they lost all our paperwork they cut our locks off and put us up for auction because of no paperwork.the code doesnt work when needing into your storage unit.auto pay doesnt seem to work they run it and try to assess a late fee because their system say insufficient funds when in fact your banking and money are just fine.your storage unit gets broken into but conveniently isnt on the camera that they boast about.then get treated like your the criminal and talked down to by the district manager because they are incompetent.they dont put the customer 1st they are on a power trip and talk over you when talking.was like pulling teeth to get them to give me corporate #.almost got unsung up on because she could handle all the issues that we had with their company and the way they do business.wasnt cussing just wanted the # very professional and didn't get the same respect.all these issues where of their making never been late never got promotion that we were promised spoken to with disrespect.they just treat you like crap and its your fault.they they dont care about your stuff or you they just want to get your money assess late fees and treat you like crap.dont store your stuff with them it might get stolen or put up for auction because they lose your paperwork and dont take responsibility for how the run their business.thank GOD im moving out of there this week.

Friendly staff and reasonable prices. Staff is always willing to help if you have a problem. I need…read moreto update payment info.

From the owner: At Premier Storage we offer straight foward pricing, with a promise that your rent will not…read moreincrease for at least 6 months as long as the rent is paid on time. We are a locally owned, family company right here in the Tampa Bay area. Premier Storage prides itself on being honest, offering excellent customer service and value for our customers.

Place is nice & clean, that's what my 2 stars r for. What they do, is they offer u this great price…read more2 start off. It increases the next month, then the next, then the next. U r kinda locked in because you've moved your items in, so u pay it. In ONE YEAR, my payments have gone up over a HUNDRED DOLLARS!! My next bill (shocker) has increased AGAIN. They want $240 A MONTH now!!! Ridiculous. In fact, am so upset thinking about it that I'm taking back one of my stars!!! I'm a senior. I can't afford this crap. I think it's DECEPTIVE

Save yourself the headache and avoid this place. Rented a unit in May at a promotional price. When…read moresigning up everything appeared to be great. All forms were electronic and they even have an app to use for access to the unit. But then three months later they raised the rate to DOUBLE of what I was paying. Conveniently they don't send you the notice of increase by text or email. They mail it to you on a postcard that looks like junk mail. Either way, as soon as I saw the charge for double the amount I called the office and spoke with the manager Mike. He agreed to lower my rate to 76 so that it would just be a 10$ increase and would reverse the charges for the larger amount that I had been charged. I advised them that once I saw the reversal in my account I would call back to pay the new agreed amount. This was on Tuesday 9/9. By Friday 9/12 there was still no reversal showing in my account. I once again called Mike and he advised that I there was nothing he could do about the late fee I was going to be charged. Refused to give me any information of who I could call to escalate the issue with. When I went a few hours later to the storage unit with my husband we discovered that he had restricted our gate access. I went in the office again to speak with him and this time miraculously while my husband was there he said he was about to call me because he was going to be able to waive the late fee. Gave me a card with a gate code to manually access the gate over the weekend in hopes that all would be resolved by Monday. We were able to access our unit manually at the gate Saturday but then come again Sunday our access had been removed. We called customer service only to be told that even if they gave us access we still wouldn't be able to access our unit as there was a note on my account that it had been double locked by management. Mind you at this point my account is only 5 days late and I have communicated with them multiple times. I went in today 9/15 and Mike is playing crazy saying that I should have had gate access all weekend. Flips the screen and tada it says I don't in fact have gate access. I paid the prorated amount left and advised him I was emptying my unit effective today. I proceeded to empty my unit and upon finishing moving the last few items I asked the lady that works there that was literally just walking around the second floor to inspect the unit with me and she refused to do so. I took my video of the unit for proof that it was in the same condition it was given to me and went to get my move out receipt from Mike. Amazingly enough. I promptly got both a text and email confirming my move out. But when it comes to that rent increase I was told by Mike that it can ONLY be sent by mail and they don't have a way of sending it electronically. Shady and unprofessional are just two of the choice words I would use for this place. Also, to make note that they can't even properly upkeep the property. To get to the handicap space you have to go through all the overhanging tree branches. Save yourself the headache of having to haggle with them every few months when they decide to raise your rent.

If you need storage that is secure, this is a great option in the Zephyrhills area. The entrance to…read morethe storage areas are fenced and gated with cameras all over the place. If you chose climate controlled storage, there is an additional security checkpoint to open the building doors. For outdoor storage it appears they have a good draining system to prevent pooling of water that often enters many outdoor storage units at other places. The prices are not the cheapest in town, but it may be worth it for peace of mind.

From the owner: CubeSmart Self Storage of Zephyrhills, FL offers affordable self storage with premium amenities…read more Our 38011 Pretty Pond Rd location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Everything went well she was very nice. Helpful as heck n was to me very caring n honest n help ed…read moreout in every questions I had she was on it

This facility is awful to rent from 8 months later still no contact from anyone higher beside the…read moremanager..still waiting on someone to reach out about there fake referral program already contacted the bbb because of their fake advertising and numerous attempts to actually resolve this matter i do not recommend this storage facility to anyone

No one is ever is the office Can't access the gate even…read morewhen the gate says it's granted Nobody ever calls back Do not put your stuff here you will not be able to retrieve it. Only a robot automated system is in place for customer support It's impossible to move out or get your money back DO NOT GO HERE

From the owner: Snapbox Self Storage at 38011 Pretty Pond Rd, Zephyrhills, FL (33541 & 33540), provides secure,…read moreclimate-controlled & drive-up storage near Publix at Zephyr Commons, Walmart Supercenter, AdventHealth Zephyrhills & The Shops at Wiregrass. With 24/7 security, gated access & keypad entry, we offer affordable storage solutions for homeowners, renters, businesses & seasonal visitors. Conveniently located off US-301, SR-54 & Gall Blvd, we provide flexible month-to-month leases, easy online rentals & secure storage solutions. Reserve online & move in today!