I have had an on going issue with rodents getting into my attic/ storage space, and it was filled…read morewith droppings. Chuy- one of their exterminators- came over today and went absolutely above and beyond with his service. He helped me to remove everything, throughly sanitize the space and took time carefully patching the entry points- with the kindest demeanor the entire experience. After all this I needed help putting my belongings back, but we needed to wait for the sanitation chemicals to dry before doing so. As he didn't have time to wait, he actually came back at the end of his shift to help me put everything back! Truly out of his way. Thank you Chuy and Gladiator!

I decided to work with this company to address the pest issues I've been facing with my property…read more After two days of negotiations regarding pricing and outlining the specific solutions they would provide, we decided to go ahead and schedule an appointment but then after all they come to tell me that my property is out of range for them and they can't come, Although I provided all my information to them from the beginning. To me, that's a lack of professionalism and disregarding clients' time.

We had a great experience with this pest control company. The staff was friendly, professional, and…read moreprovided excellent customer service from start to finish. We called about an ant problem, and they were able to schedule an appointment for the following week. The technician thoroughly treated both the exterior and interior of our home, and the entire service was completed in about an hour. They also took care of another pest issue we had inside the house and answered all of our questions. Overall, it was a smooth and hassle-free experience. I would definitely recommend them to anyone looking for reliable and effective pest control services.

I had a bee/wasp problem that I needed taken care of asap & keen control was quick to respond to me…read more& quote me. It has not even been 24 hours but my issue has already been solved by them. I truly appreciated their work & would recommend to others!

Diego is very consistent and knowledgeable in what he does. Good communication. He contacts me…read moreevery time before he comes to the house. When I first bought the house, it was covered in spider webs. Now it is all clear!

Diego has been spraying our house for ants for a few years super helpful he sprays once and then we…read moredon't have ants for a year or two

We had Branden from HomeShield out for service, and he did a fantastic job. He arrived right on…read moretime, took the time to walk us through the process, and was very thorough throughout the inspection and treatment. Based on how professional and detail-oriented he was, we will definitely consider them for any ongoing service.

I tried my best to rid my house of the rodents that took up residence but finally called in Home…read moreShield (HS) as the experts. During the process, I came in contact with about a half dozen team members, all of whom were friendly, professional, and personally concerned with our wellbeing. That was important because I found that ridding a home of rodents is not easily achieved. The initial step was to survey the house, seal potential entry sites, then set the traps. The HS team completed the process and set up an appointment to check the traps. after a couple visits, we still heard the vermin scratching around. So, HS brought in a senior inspector who found a few open areas I never would have thought to identify (openings between the outside wall and the foundation that were tucked up underneath the visible area). Those areas were sealed and within ten days, we no longer heard anything. I check of the traps today revealed a large intruder had been eliminated. Home shield performed like partners in our quest to eliminated rodents from our home. They came back as often as needed without complaint and escalated appropriately to assure our problem was solved. And importantly, they never once questioned our reports of hearing critters.

I highly recommend this termite company!…read more Three weeks ago, we found termite droppings and called for an inspection, Nathan came out for the inspection on an extremely hot day, but he still took his time and carefully checked the entire house, including the very hot attic. He was patient, explained the different treatment options clearly, and even showed us how to tell the difference between termite droppings and droppings from other pests. A week later, Tony and his father came to replace the damaged wood and perform the chemical treatment. They did an excellent job with everything--the wood repairs, painting, and termite treatment were all done very carefully. They also cleaned up all the dust and debris afterward, so we didn't have to clean up anything ourselves. Great work, reasonable pricing, and very professional service. I would definitely recommend them!

Been using them for about two years now, and they come out quarterly for pest control. Before…read morestarting the service, we used to get quite a few ants and crickets around the house, along with the occasional spider inside. Since using them, I hardly see any insects anymore, so the service has definitely been effective. Their pricing is also very reasonable compared to other pest control companies in the area. Overall, I've been happy with the service and plan to continue using them.

True professionals. They took the time to come out, assess what was going on, and gave me the great…read morenews that we don't have termites but some other type of flies that are easily discarded. Appreciate the honesty and will absolutely recommend them to anyone.

Called this company out for a termite check as I thought I saw some damage.... yup....we needed…read moretenting fumigation and trenching in the crawl space under our home. Expensive but not something you can ignore so we booked in with TP for a 2 night fumigation with trenching the day after they took the tent down. While everyone in person and on the phone was friendly they were very disorganized and gave conflicting advice, which we found frustrating. We expected special bags for our fridge/freezer foodstuffs but none was given so we had to clear our appliance out completely. We were given different dates and times, and received phone calls telling us the crew were on the way earlier, a week beforehand, and on the day of fumigation, then they called back to say they made a mistake and it was the original time. Hence the frustration as we were dealing with a dog, and my daughter working from home and being in office. We asked the company to call me only as my daughter couldn't answer her phone when on stage/office, but they kept on calling her and expecting instant answers. We were also told we had to contact the gas company to arrange shut off and turn on, then we were told TP would be doing it, then we were told to call the gas company at the last minute. They really need to communicate within their own business and work out a timeframe for fumigation so they can provide a consistent front to customers. They kept the house tidy when going into the crawl space in one of our bedroom closets, but outside they tread mud all over the walkway down the side of the house while putting up the tent and I had to clean the pathway afterwards.

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

I didn't go with them, but they were one of only two rodent companies that had no bad reviews. They…read morecame out for a quote and basically told reiterated what their competition had already said. The guy was honest, thorough, and within minutes I had a quote. The only determining factor in my decision was the price and that the other company was local to my city. But I would 100% give them my business in the future, and I appreciate how honest and attentive they were when they came out.

I found ants on my counter. A few years ago, when we had ants it was an infestation! So I didn't…read morewant to wait. It's the 3rd of July. I love that Yelp sends out my message to several businesses. Although PME wasn't the first business to respond, the minute they did, they answered my questions, gave me a quote, and told me they could be here on the 4th. Martin came out, talked to us about what he was doing, and the possible causes of the ants. They have a 30-day guarantee and they also are Yelp Guaranteed as well. I would definitely use them again and I'm bookmarking the business so I don't forget about them!!

Martin definitely shined when it came to service, price, and communication! He was the first to…read morevisit my business, Gave the best price when I compared it to others, and went over the top when it came to servicing my company Garment Decor! my team is happy so I'm happy! Thank you Martin!

When I moved into my new home, I found the outside of the house was littered with all sorts of…read morespiders, including brown widows. I also noticed there were a lot of droppings, which turned out to be rat feces. After contacting multiple pest control vendors in order to take care of the pest infestations, I found Pasadena Pest Control to be the most transparent in pricing, as well as one of the most detailed on what exactly each type of service would consist of. Looking at their website, I had a feeling this company would probably provide excellent services, as it is well laid out and full of information. It includes general information on pests and of course the services they provide to combat them. I opted for their insect service, as well as their rodent service. Karrie did and has been doing a great job communicating with me and scheduling my services. Erik who's been the one conducting the pest control service itself, has been great and has been doing an awesome job. For the rodent service(s), he pointed to and showed me vulnerable spots around my home (including going on the roof) that could lead to a rodent intrusion. After his inspection, he provided a comprehensive and detailed report on what would need to be done to eliminate the infestation. As for the insect service, he also didn't mind answering many of my questions on what I can do myself to help prevent or at least mitigate future infestations. After a few weeks, I've noticed much less rat droppings. One spot that had the biggest rat feces has none after his service. I also haven't seen a brown widow since he sprayed the exterior of my home. And finally, every crawling insect I've seen inside my home since the spraying has been found dead, which means the spray is working. I highly recommend Pasadena Pest Control if you're looking for a pest control service. Thank you Pasadena Pest!

1 Star I had a very…read moredisappointing experience with this company. I was charged without being clearly informed of the cost or authorizing the charge beforehand. Good businesses communicate pricing upfront and obtain customer approval before billing. After disputing the charge, I was threatened with having the account reported to collections and negatively affecting my credit. I also had concerns about whether the service was actually performed as claimed. Because of these concerns, I filed a complaint and requested documentation showing the work that was completed. I believe customers deserve transparency, clear communication, and proof of services before being billed. Based on my experience, I would not recommend this company.

Again an excellent experience with Pacific Termite.They did some work at our house a few years and…read morewere very prompt when we needed again their help. It's a very efficient process-inspection with clear explanation of the findings, no pressure to select the more expensive option, prompt scheduling of the work , great techs.Will definitely use them again if needed

Nothing but wonderful things to say about Scott and his team. They are honest and fair. We probably…read morehad about 8 different companies come out to assess and give us quotes, but Pacific Termite was the most thorough and reasonable. We just had our home and detached garage tented and fumigated on September 22nd-24th. They were very thorough and organized leading up to and during the actual fumigation. Too often do companies have great customer service up to the actual job and then "disappear" afterwards. This was not the case with Pacific Termite. There were a couple of not too big issues (not with Pacific Termite, but with the fumigators who did the job) and Scott immediately reached out to look into it and rectify it. We noticed our thermostat wasn't working immediately after the fumigation and Scott mentioned it likely had nothing to do with the tenting, etc. but still offered to take care of it if we found out that it was somehow related when the HVAC technician came out. I would give Scott and his team more than 5 stars if possible. The response, integrity and follow-through by Pacific Termite is unmatched. It is rare to find people that take true pride in and stand behind their work. Thank you! Robert and Sharon