When I moved into my new home, I found the outside of the house was littered with all sorts of…read morespiders, including brown widows. I also noticed there were a lot of droppings, which turned out to be rat feces. After contacting multiple pest control vendors in order to take care of the pest infestations, I found Pasadena Pest Control to be the most transparent in pricing, as well as one of the most detailed on what exactly each type of service would consist of. Looking at their website, I had a feeling this company would probably provide excellent services, as it is well laid out and full of information. It includes general information on pests and of course the services they provide to combat them. I opted for their insect service, as well as their rodent service. Karrie did and has been doing a great job communicating with me and scheduling my services. Erik who's been the one conducting the pest control service itself, has been great and has been doing an awesome job. For the rodent service(s), he pointed to and showed me vulnerable spots around my home (including going on the roof) that could lead to a rodent intrusion. After his inspection, he provided a comprehensive and detailed report on what would need to be done to eliminate the infestation. As for the insect service, he also didn't mind answering many of my questions on what I can do myself to help prevent or at least mitigate future infestations. After a few weeks, I've noticed much less rat droppings. One spot that had the biggest rat feces has none after his service. I also haven't seen a brown widow since he sprayed the exterior of my home. And finally, every crawling insect I've seen inside my home since the spraying has been found dead, which means the spray is working. I highly recommend Pasadena Pest Control if you're looking for a pest control service. Thank you Pasadena Pest!

1 Star I had a very…read moredisappointing experience with this company. I was charged without being clearly informed of the cost or authorizing the charge beforehand. Good businesses communicate pricing upfront and obtain customer approval before billing. After disputing the charge, I was threatened with having the account reported to collections and negatively affecting my credit. I also had concerns about whether the service was actually performed as claimed. Because of these concerns, I filed a complaint and requested documentation showing the work that was completed. I believe customers deserve transparency, clear communication, and proof of services before being billed. Based on my experience, I would not recommend this company.

I received a call back and was able to schedule an appointment for a few days later to deal with an…read moreant problem that occurs every summer. I was provided a rough estimate of the cost at that time. Josh was professional, friendly, and after inspecting the house and the areas of concern, he explained the work to be done and confirmed the price. I appreciate that he didn't try to upsell a recurring maintenance program, and instead told me what to expect and to call in two weeks if the problem wasn't resolved. That was almost a week ago, and everything is great - no ants coming into house, and the price was lower than other quotes I received. I will definitely call him next summer if/when the ants start coming into the house again. Thank you Josh!

This review is long overdue! I found this business here on Yelp probably a year ago. Josh is simply…read moreamazing! We have been treating for crickets for some time and whatever Josh has been doing has been working well. I highly recommend this business as they are honest and professional.

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

I didn't go with them, but they were one of only two rodent companies that had no bad reviews. They…read morecame out for a quote and basically told reiterated what their competition had already said. The guy was honest, thorough, and within minutes I had a quote. The only determining factor in my decision was the price and that the other company was local to my city. But I would 100% give them my business in the future, and I appreciate how honest and attentive they were when they came out.

I tried my best to rid my house of the rodents that took up residence but finally called in Home…read moreShield (HS) as the experts. During the process, I came in contact with about a half dozen team members, all of whom were friendly, professional, and personally concerned with our wellbeing. That was important because I found that ridding a home of rodents is not easily achieved. The initial step was to survey the house, seal potential entry sites, then set the traps. The HS team completed the process and set up an appointment to check the traps. after a couple visits, we still heard the vermin scratching around. So, HS brought in a senior inspector who found a few open areas I never would have thought to identify (openings between the outside wall and the foundation that were tucked up underneath the visible area). Those areas were sealed and within ten days, we no longer heard anything. I check of the traps today revealed a large intruder had been eliminated. Home shield performed like partners in our quest to eliminated rodents from our home. They came back as often as needed without complaint and escalated appropriately to assure our problem was solved. And importantly, they never once questioned our reports of hearing critters.

I have been a long-term customer, and honestly, I am extremely disappointed with how this company…read morehandles its services and plans. From a customer's perspective, everything is presented as one company, but once you actually deal with different services, it feels like you are dealing with completely different companies. The communication between departments is confusing, and customers are left to deal with the consequences of their internal organization. What is even more frustrating is what happens when you try to change your plan. You would think that as a long-term customer, you should have some flexibility to switch between services, especially when you no longer need a particular service. Instead, I was told that changing my plan could result in a cancellation fee before I could move to another service. This is extremely frustrating and feels very unfair. I am essentially being charged for trying to change services within the same company. The way these plans and cancellation policies are structured is not clear enough, and I believe customers should pay very close attention to the fine print before signing up. I consider myself one of the customers who has been negatively affected by this system. What makes this even more disappointing is that I have been a loyal customer for a long time. You would expect a long-term customer to be treated better, not feel like they are being trapped by complicated plan structures and cancellation fees. My biggest concern is the lack of transparency. The company may present everything under one brand, but when you actually need to make changes, the process can become extremely complicated. Customers should be clearly informed upfront about which services are handled separately, what happens if they want to switch plans, and whether cancellation fees will apply. I am sharing my experience because I want potential customers to be aware of these issues before signing up. After being a long-term customer, this experience has seriously damaged my trust in the company. I hope they will eventually make their plans, fees, and policies much more transparent and customer-friendly.

We have been dealing with a rodent issue for some time and worked with other providers who did not…read moreresolve the issue. When Ryan came out, he did a much more thorough inspection than was done previously, was professional and created a helpful plan of action. I have appreciated his thoroughness and the professionalism of everyone with whom I've spoken at La Canada Pest Control.

Ryan came out today for our first pest control treatment, and WOW! He did an outstanding job! He…read morearrived on time, was very professional and friendly, and got right to work. We are a church with three buildings, and Ryan was incredibly thorough. He removed spider webs throughout the property, sprayed the grounds, and treated problem areas. Before getting started, he took the time to meet with me and explain what he would be doing. Afterward, he followed up to let me know what had been completed. Great communication, attention to detail, and excellent customer service from start to finish. We couldn't be happier with our first experience. Thank you, Ryan, for a job well done!

Nicholas saw my review, reached out to me, and sincerely apologized for my experience. He owned up…read moreto it without any excuses, and offered to make things right with a free ant service (the exact issue we had). He came on time to the service, did the treatment, and was attentive with following up to make sure the ants were gone. I really appreciate the integrity displayed and the willingness to make things right. His reaction to the situation won back my trust and after speaking to him in person, I feel comfortable employing his services and supporting this local small business in the future.

We had been working with Prolific pest for years. They became a little off recently, then the techs…read morestopped showing up. We called many many times to a machine that says, "please leave a message and you'll be impressed at how fast we respond". We got stood up 3 times in a row and they stopped responding. Unreal.

Been using them for about two years now, and they come out quarterly for pest control. Before…read morestarting the service, we used to get quite a few ants and crickets around the house, along with the occasional spider inside. Since using them, I hardly see any insects anymore, so the service has definitely been effective. Their pricing is also very reasonable compared to other pest control companies in the area. Overall, I've been happy with the service and plan to continue using them.

I was having ant issues inside and outside of my house. I called around and found AABC, and they…read morewere able to come out the next day. They called to update me and let me know when the guy would be showing up. Joe came out and sprayed around my house and under the house (bless his heart); it was a hot day. Very professional. Great pricing, and their warranty is 30 days. I will recommend this company to my friends and family.

True professionals. They took the time to come out, assess what was going on, and gave me the great…read morenews that we don't have termites but some other type of flies that are easily discarded. Appreciate the honesty and will absolutely recommend them to anyone.

Called this company out for a termite check as I thought I saw some damage.... yup....we needed…read moretenting fumigation and trenching in the crawl space under our home. Expensive but not something you can ignore so we booked in with TP for a 2 night fumigation with trenching the day after they took the tent down. While everyone in person and on the phone was friendly they were very disorganized and gave conflicting advice, which we found frustrating. We expected special bags for our fridge/freezer foodstuffs but none was given so we had to clear our appliance out completely. We were given different dates and times, and received phone calls telling us the crew were on the way earlier, a week beforehand, and on the day of fumigation, then they called back to say they made a mistake and it was the original time. Hence the frustration as we were dealing with a dog, and my daughter working from home and being in office. We asked the company to call me only as my daughter couldn't answer her phone when on stage/office, but they kept on calling her and expecting instant answers. We were also told we had to contact the gas company to arrange shut off and turn on, then we were told TP would be doing it, then we were told to call the gas company at the last minute. They really need to communicate within their own business and work out a timeframe for fumigation so they can provide a consistent front to customers. They kept the house tidy when going into the crawl space in one of our bedroom closets, but outside they tread mud all over the walkway down the side of the house while putting up the tent and I had to clean the pathway afterwards.

I have had an on going issue with rodents getting into my attic/ storage space, and it was filled…read morewith droppings. Chuy- one of their exterminators- came over today and went absolutely above and beyond with his service. He helped me to remove everything, throughly sanitize the space and took time carefully patching the entry points- with the kindest demeanor the entire experience. After all this I needed help putting my belongings back, but we needed to wait for the sanitation chemicals to dry before doing so. As he didn't have time to wait, he actually came back at the end of his shift to help me put everything back! Truly out of his way. Thank you Chuy and Gladiator!

We've been using Gladiator Pest Control for several months now, and they've been consistently…read morereliable and thorough. Jose, who services our home, always does an excellent job. He's professional, kind, and really attentive to detail. He takes care of all the spider webs, general pests, and most importantly, our ongoing mosquito issue. We've had a really bad mosquito problem, and I tend to have severe allergic reactions to their bites. Jose and the team have been incredibly responsive--coming out multiple times when the first treatment didn't seem to fully work. They've shown real dedication to helping us get the situation under control, which I really appreciate. It's rare to find a company that's this consistent and genuinely cares about their customers' comfort and health. Highly recommend Gladiator Pest Control and especially Jose for anyone dealing with stubborn pests. Hoping our mosquito troubles will be over soon.

I have used Wise Pest Control twice. The first time I sought many quotes from pest control…read morecompanies for an exterior spray around one of my properties to fix an ant problem. Although i was able to eliminate them on my own, they would come back a few months later so I decided to get an exterior treatment. Wise Pest Control had a very competitive bid with a free inspection to make sure the services matched what was needed. They were on time, professional, and delivered. I haven't had ants since. The second time - they offered the same free inspection and insisted I didn't need any pest control service. I had spotted a hole under the roof ease on an exterior wall that looked like it gave access to the interior of the home and had them check it out. On inspection they stated it looked like drill holes, and they were pretty sure it was construction and to double check with anyone who did recent work. They also climbed up into the attic and double checked that side for any evidence of pests (none). I was impressed with their honesty and professionalism. If I have a pest related issue I know who I will want to contact.

Great communication and very friendly! I got lots of quotes and theirs was definitely more than…read morecompetitive. I requested a quarterly preventative spray for buggies and they were able to answer all my questions, provide great instructions of what to expect and pivoted when I was being indecisive. Very great experience :) glad I found them!