Great service, Ray was available the next day. He thoroughly explained what had broken, why, and…read morewhat parts we needed to buy to ensure we have no more leaks. Vet owned is a bonus!

Ray was amazing, very responsive. He made the repairs and provided training on how to take care of…read moreand maintain the hot tub. My wife and I love the hot tub!

John and Cindy Kennedy from Cave Creek:…read more We decided several years ago to install a swimming pool, but were usure of the design we wanted or what the layout of our backyard would be. So we had the luxury of time and hosted at least 10 pool companies to our home to solicit pool designs, and bids. Our very last bid was SATURN POOLS owned by Nathan Green. Rarely do you expect a major construction project to complete without some issues or problems. In this build, the rarity occurred. From start to finish the build process was flawless, and the end result was a custom pool designed by Nathan Green based on a concept my wife related to him that he conceptualized for us. Our pool has literally taken our breath away and our custom designed water feature has become the envy of several neighbors (custom designed by Nathan Green). Quality, craftmanship, and materials were all top quality right down to the standard tile selections we opted for (would have been upgrades with any other company). So here are my takeaways from Saturn Pools and Nathan Green: 1. Saturn pools is what I would refer to as a low volume "boutique" pool company. The focus is not to build 1000 pools in a year, rather my observation is more that Saturn wants to build XX number of high quality pools. There was no high pressure process. Nathan presented his idea, we assessed it, and ultimately went with it. 2. Saturn pools does not weigh the pricing down with pool salesman fees, or additional fees for contractors to pad the bottom line etc. From start to finish you deal with one man, Nathan Green, the owner. He designs the pool, is the project manager for the build, and shows up on the job site regularly to check on the work being performed. It was not out of the ordinary to see him actually out there with a shovel himself. Hands on owner-I liked that. 3. Nathan was approachable, and always either a text message, email, or phone call away. When I came up with looney ideas that I thought would be great add-ons, he politely told me the pros and cons to my idea, and the reasoning behind his thoughts. He also would incorporate an idea if he thought it was beneficial for me. So he helped me not make mistakes he knew I would regret later during my pool ownership. 4. Saturn Pools/Nathan Green also, in my observation, cherry picked the contractors he used. I actually spoke at length to the excavator who was not only courteous, but wanted me aware and informed as to what he was doing-they hit granite so it was a hard dig. I had no idea what it was, but he took me outside and clearly I could see what he was talking about. The tile setter was focused, and the decking crew didn't mess around-they got it done, and were very good in their quality. So my summation on that is that you aren't getting a 1000 pool per year company grab anyone you can to be a sub-contractor. Rather, with Nathan you're getting his preferred contracting crews, crews he has established reciprocal business relationships with that he trusts. 5. Professionalism and customer treatment-outstanding. Nathan never pressured me for money up front etc. Rather there were pay points associated with each phase of the build. He or his office would reach out to me and let me know the amount of the payment needed. Easy Peezy! So in summary, if I moved and had to build another pool, the only company I would reach out to would be Saturn Pools and Nathan Green and forgo alternate pool companies. I highly recommend Saturn Pools as a builder, and again, the process was flawless from start to finish. As I said before, the quality and materials I gained by using Saturn Pools easily would have cost me $20,000 more due to commissions and added fees the larger cookie cutter companies upcharge for. So not only did I get a value (still wasn't cheap) but I got more for my money. Keep in mind this is a small local company so it takes a little more time to build-not much more, but you'll be happy if you opt for Saturn as your pool builder. Best wishes in your pool hunt, John and Cindy Kennedy

My wife and I are not originally from Arizona, and when we decided to build a pool in our backyard,…read morewe didn't know where to start. Prior to our move, I contacted several pool companies to get an idea of cost and time to build. Only a few made a personal visit to assess the size and layout of our yard, and others didn't return my calls or emails. Friends of ours were very pleased with their pool, built by Saturn Pools, so we decided to reach out to the owner, Nate Green. At our first meeting, we knew that Saturn Pools was the one for us. Pricing was right in line with other estimates, and the payment points were transparent and as quoted. Nate guided us in every aspect of our pool design, features, budget and estimated time of completion, which ultimately came out to be ahead of schedule. He directed us appropriately if a design or feature would not be cost effective in the long term. His communication through the entire build was excellent, and he was always available and responsive to any questions, even months after our pool was completed. Nate was regularly on-site to make sure that all work was completed to his specifications. We are thrilled with our new pool, and have received many compliments and requests for the name of the pool builder. We have friends who are using Saturn Pools based upon our recommendation, and they are equally happy with their choice. Nate Green with Saturn Pools is a man of integrity, experience, and customer service that excells. He makes sure his company provides the best quality pool at the best price. We highly recommend Saturn Pools for your pool build.

Pool turned out great. Employees were all very professional to deal with…read more Dave, the owner, which is also the project manager was very good Michael, the sales manager was also a pleasure to deal with would recommend to friends and neighbors

Amazing customer service. Phenomenal pool tech was in and out in a hour to replace pool light and…read moreequipment gears. Only reason I didn't give 5 stars is because charge for parts was double the retail cost everywhere else.

Nick has a wealth of knowledge on pool pumps and all things maintenance as well as chemical…read moreknowledge, and he's happy to share what he knows with the pool owner so they can maintain their pool to their best ability. His prices are competitive with no unnecessary gouging. Can't say enough good things about Amergency Services.

I reached out June 13 to repair a leaking valve/gauge and it was repaired by June 17! Nick replied…read morequickly and sent someone out the same day he replied. His tech helped educate us (new pool owners) and replaced the piece right away. No more leaks. I would absolutely recommend Amergency and will be using them again if anything comes up in the future. Thanks!!

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

Lightening quick call back to look at pool leak; good value for finding leak (which was tricky);…read moreand great value for final repair. Would use again without question.

From the owner: Discover expert pool services in the Phoenix area. We specialize in leak detection, equipment…read morerepair, new installations, and pool automation upgrades. Trust our experienced team for reliable solutions to keep your pool in top shape. ROC: 345995

Barb, Skip and Logan at Polar Pools run an amazing company! Their attention to details, design, and…read more overall quality is unmatched. They are very involved in their community and seek to provide service at the highest of standards. We happen to live out of state ( snowbirds) and they did a phenomenal job designing our pool.Being out of state for some of the construction, they provided great communication during the process. Safety is top of mind as well, and they don't cut corners! If you want a beautiful pool, and want to work with a wonderful family owned and operated business you should choose Polar Pools!

Couldn't recommend them enough! Skip and Logan were amazing and got our pool resurfaced, including…read morea new automatic water line and vacuum line, done in under 3 weeks. Excellent communication and quality work. Their pricing and work product are impossible to beat!

DJ is highly responsive and communicates timely. He quickly diagnosed the issue with my 20 year old…read morespa and offered multiple solutions and suggestions to save parts costs. I opted to source a circuit board online and DJ offered to walk me through the change via FaceTime (since I'm fairly handy) or come back and install it if I run into difficulty. DJ is a professional and a pleasure to work with, a breath of fresh air compared to the many fake spa techs out there. His service charge is 25-30% less than most so-called spa companies.

Contacted DJ about a spa plumbing leak. He came out within a day or two and gave me a diagnosis of…read morewhere the leak was coming from, but he needed to order the part. DJ initially kept me updated with this backordered part. Three weeks later DJ texted me saying the part would be in on Wednesday and he would be out to finish the repair on Saturday. I never heard from DJ again, completely ghosted me. I called another spa service and they came out the next day (a Thursday), diagnosed the leak (DJ's diagnosis was WRONG) and returned the following Monday and completed the repair. Would have done it on initial diagnosis, but had to get part from shop. For 3 weeks, I had a spa that was partially torn apart (I allowed this because DJ was going to return to complete repair in one week) and then wasn't even given the courtesy of telling me what was going on. I stayed home all day on the Saturday, but DJ never showed, called, or sent me a text. What I find weird is that all of our correspondence was cordial, so I'm not sure why I was just ghosted. That said, I would avoid doing business with this person.