Dr. Amy Rojo and the staff were incredibly friendly and patient. They explained everything…read morethroughly and the pricing was affordable. Definitely recommend if you are looking for a new eye care practice!

I've been going to this practice for 10 years, and my husband has been receiving care for 5 years…read more Unfortunately we are leaving the practice due to customer service around a billing issue. We believe a visit for an annual exam was incorrectly billed to our medical insurance, not our vision insurance, resulting in a larger co-share for us. We called the office without any resolution, and wrote a letter asking that they resubmit this correctly, or we would be leaving the practice. They haven't called nor resolved the billing issue - and seem okay losing a long-timer client (10 years), and a longish-time client (5 years). I thought I would write this review since on my last visit, before I had even seen Dr Kraft, one of the techs asked me to write a review on some platform (maybe this one).

Buying a car would probably be easier than buying glasses at NVDOC. The store feels like it has two…read morecompletely different sides. The staff in the front of the store are focused heavily on selling glasses, while the professionals in the back who conduct the eye exams were courteous and did a good job. The problem came after my eye exam. Once my new prescription was determined, I expected to receive a copy of it so I could decide where I wanted to purchase my glasses. Instead, the prescription was immediately sent to the front desk. When I made it clear that I did not intend to purchase glasses there, I became concerned about the prescription I was ultimately provided and whether it accurately reflected the results of my examination. The prices for glasses at NVDOC were substantially higher than what I could find online, which made the experience even more frustrating. A customer should be able to receive an accurate copy of their prescription and shop wherever they choose without feeling pressured into purchasing glasses from the office. The eye-care professionals themselves were good, but the overall experience at the front of the store left me extremely disappointed. I would recommend getting a copy of your prescription and having it independently verified before purchasing glasses elsewhere. Based on my experience, I would not return to NVDOC.

Was my go-to place, but this past experience was so horrible, I don't recommend them anymore…read more This year, I could get a new pair of glasses with my insurance, so I selected a pair in Dec with my new adjusted prescription. When they came in, the lenses were made incorrectly and looked all warped. I went back, worked with the technician to figure out the issue but he was stumped on the problem, and submitted a request to rework the lenses. 3 weeks later I came back again, but they were still made wrong. I was told I needed to come back only when Ben, the initial tech, was in. The Tech apologized, looking at my chart of how the issues had developed and said that he would add a 30% discount on my next purchase. I scheduled time with the initial tech for today, but when I arrived, he was out at lunch. The receptionist rudely told me I could wait 45 minutes to see him if I wanted to. I asked to leave a note, just so that he could call me and she said "sure" and never took down any of my info, just decided there were other things on her desk more important. I then asked her for a refund on the glasses, expressing that I had come back multiple times to try to fix this issue but its an hour round trip drive from me and I have to get child care arranged every time to move this along. She gave me a blank stare, when I asked questions about how a refund would be processed, and just said that the technician would call me back to discuss. The technician called back an hour later just to let me know that a refund was on the way. Nothing else, no apologies that they messed up my lenses, or the time wasted trying to fix. I truly am a very patient person and I understand mistakes happen - I just wanted to be treated like a human, and not discarded because I expected my glasses to be functional. I think this Optometrist group NVDO is so large now, they don't really care about any one patient - if you aren't an easy case to process, they'll waste your time and give you a run around until you ask for a refund and leave.

I Lost my contacts while visiting family here. Called the office the night before and picked up the…read morefree complementary pair the next morning.

Please avoid this place. SCAM warning!!!!!!! I brought in my…read moreown frame that I had not used in a while and wanted to reuse just to get simple, non-prescription black sunglass lenses. An Indian lady added a bunch of options, bringing the total to a ridiculous $500. Who pays $500 for non-prescription lenses when the frame isn't even included?????!!! I refused and told her to remove the unnecessary extras because I only wanted BASIC BLACK SUNGLASS!!! (I told her so many times that I just wanted basic black sunglasses! lol) She insisted that I still needed an anti-reflective and anti-fog coating, so I agreed to pay an extra $90 for that, bringing the adjusted total to $250. still so expensive... Guess what I actually got? SHE REMOVED THE TINT ENTIRELY, and I ended up with CLEAR glass???!!! So Crazy!!! And, I have no idea why she would even recommend an anti-reflective coating on a non-prescription, clear lens after she removed the tint. lol.. Does this woman completely lack common sense? Does she not know the basic definition of a sunglass? Hey, the Indian lady!!! Sunglasses have a tint!!!!!!!! She completely confused the order by adding SO MANY UNNECESSARY OPTIONS, and now she is blaming me and yelling at me, claiming that I miscommunicated. lol To make matters worse, when my friend and I confronted her about the mistake, she was incredibly rude, took zero accountability, and actually yelled at us, claiming I miscommunicated. The people working there were completely shocked. This behavior is entirely unacceptable!!!!!!! *Updates: I looked at my receipt, and she added prescription lenses. She did exact opposite what I wanted. (If she did that, she normally should have asked for my insurance, right? She did not ask at all..) Anyway... I wanted non-prescription sunglasses, but I received prescription clear lenses instead. Speechless...

I found out in San Diego that a relatively small mistake in grinding a lens can be pretty horrible…read morewhen driving a car. I came to Dr. Christopher Renner with my San Diego glasses and he found the small mistake and got me new, perfect lenses. I am so happy now when I drive. I can relax because everything is three-dimensional and sharp. Thank you so much to Dr. Renner and his wonderful staff.

When I gave myself a gnarly corneal abrasion causing terrible discomfort, my wife (who is a patient…read morehere) told me I should give them a call to have it checked out. Thankfully they were able to fit me in that same day and I saw Dr. Vinh, who diagnosed my abrasion and immediately alleviated my discomfort with numbing drops and a contact lens bandage over my cornea, prescribing me antibiotic drops to take to prevent an eye infection. Long story short I leaned the very hard way that I am allergic to a specific type of antibiotic eye drop (which for the record Dr. Vinh said was quite rare) and my eye swelled up and became badly inflamed overnight, causing me to return the next day and see Dr. Perry, who took great care of me and gave me steroid drops to bring down the inflammation. A day later and my eye was as good as new, and I saw Dr. Vinh again who gave me a clean bill of health. Simply put, I could not have been in better hands than I was with NOVA Vision Center. The professionalism and care that I experienced from the receptionists to the techs to the doctors was second to none. These folks are good at what they do, they truly care about their patients, and it shows. I now look forward to making them my new eye care place in the future, hopefully next time under better circumstances! :)

Went to these folks for a few years because they were covered by my insurance. Turns out I would…read morehave paid less for contacts if I hadn't used my insurance. I've had to go back multiple times to get copies of prescriptions for glasses and contacts and every single time they have given me the WRONG one. Now they don't even have a live person answering phones. And after you get there you'll find out they are going to charge you $39 for a retinal image even if that has nothing to do with your issue. I'm switching insurance and not going back.

The two stars are for the actual optometrist. She was nice and my exam went fine. The shop is fine…read more Nothing special. Not a huge selection of designer glasses. Your typical cookie cutter optometry place. You're going to pay full retail price for designer frames and maybe get a deal on the lenses. I'll probably stick to just replacing the lenses in my frames I already have. I'd say 1.5 stars for the glasses people. I ordered a pair of glasses and lenses a few weeks ago. I called 2 days ago and was told I'd be given a call back for an update. Well that didn't happen. So today I call. She takes my name and says, "let me check for you". Aaaaaand there goes 20mins on hold. Should've hung up earlier, but I wanted to see if I could make it from 495 to Shirlington without an answer. After a few minutes, I would've been completely okay with: "they aren't ready yet". But nope. Nothing.

Michelle was the best Warby Parker representative I have ever had in the 8 years I have been buying…read moretheir glasses. She was smart, efficient, accommodating, had a great 'eye' for what frame/s looked best on me, and which frames were well made and would last. And she gave me her honest opinion. I highly recommend going to this Warby Parker store and asking for Michelle.

I walked into Warby Parker on a whim. I have been looking online at some of the styles, and I…read moredecided to just go in and try on frames in person. The associate, Erica was so helpful and patient. I tried on like 20 pairs and she never rushed me. I love how she also gave me honest feedback. I ended up ordering two wonderful pairs of prescription glasses. I'm so excited for them to arrive! I would recommend this location without any hesitation. I have also been to a couple of stores many years ago, so I am happy to know that great customer service has continued.

This place is the best!!…read more Very professional optician. Friendly service, helpful without being at all pushy, caring, kind, and all around TERRIFIC. Excellent selection of frames. This is where to go when you want fun or funky frames and don't have the budget to travel to Europe to get them. Business is super clean and really well lit. Nicely decorated, too. Highly recommend going to Eye See!

I think I have found my go to optometrist! I had an amazing experience. The shop itself is very…read morebeautiful, I love the decor, it's very chic and modern. The staff are all friendly. The optometrist was very kind. I love that they have a wide assortment of frames to choose from to fit every budget. I will return next year for my annual exam. I love my beautiful Tom Ford frames.

NovaOptique unquestionably has a unique and top notch selection of high end frames. However, the…read moreall female staff seems to be biased against their male customers, especially if they're gay or perceived to be gay. Given the large gay male population in the DC area, this seems like it would be bad for business. And there are no shortage of other stores that specialize in designer frames, so my recommendation would be to shop somewhere else.

Hanna was the optician at Nova Optics who a few weeks ago helped me with bifocals that were badly…read morefitting, as well progressive glasses, also not working right, and she was terrific in getting them both perfect for me. I was a walk in, and a lot of eye glass places don't do much for glasses that no longer fit, particularly if, as was the case with these, they were not bought in the store, complaining they don't want to bend here and there to break the glasses. Hannah was welcoming, and had the perfect touch that left me smiling. This review is by way of a thank you to Hanna and Nova Optics!

I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care,…read moreprofessionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction.

They cancelled my appointment when I was only 10 minutes late after an accident occurred on the…read moreroad. They were unbelievably rude when I walked in for my appointment and I took off work for no reason. Do not go here.

Tl/Dr: this is a PSA for the parking situation at this location…read more 5 stars for Dr. Lobaugh. -10000 stars for the location and parking garage. I was just getting comfortable riding the high of all green lights and zero traffic when I had the misfortune of entering the garage at 1700 N Moore. At first, it just looks like a normal garage. But as you ascend higher levels looking for parking you realize that's there are only like 10 parking spots per floor. Also notable is the fact that there were no elevators ... so I guess if you're disabled... better luck next time? I think I made it 3 or 4 floors before I decided to turn around (easier said than done because one lane for 2 way traffic) and find parking elsewhere. Luckily, I only encountered one other car coming while I was attempting going. I was going to make my way to the garage across the street but (surprise) the entrance on N Moore is employee only so take the entrance on N Lynn. So... 2 loops later, I made it into garage #2. Parking spaces were labeled weirdly, so I'm not even sure I parked in an allowed spot, but my car was still there after my appointment so there's that. I checked in w the security person at 1700 N Moore about the elevator situation and she said that the elevator was only available at certain floors of the garage. So ........ yeah. Also- Dr. Lobaugh is amazing. I followed her to NOVA optometry from her last practice in Arlington. Couldn't recommend a physician more. She's one of those people who just makes you feel like she gives a duck about you and whatever issue you're having. That's hard to find. She's basically the only person I'd ever come back to this god forsaken location for.

Keeping the peepers peeping is perhaps one of life's most important missions, and for that, Dr…read more Weiss is a treat Rosslyn is lucky to have! In some ways, viewing a master of craft is like an exquisite wine or cheese to be savored. Warm, comfortable, and confidently putting concerns to rest. Within minutes, Dr. Weiss disarmed what had been years of anguish and back and forth my teens. What was previously a battery of tests and experiments trying to diagnose "glaucoma" in a teenager was swiftly and adequately dispatched by accurately reading my mind and assuaging my concern from the moment the peeper was peeped. I've had nothing but a pleasant time with both the staff, Dr. Weiss, and the office in general. If you're in Rosslyn (or even want to drive in) it's a rare air were breathing! For as long as I can see, I can see myself here!