Prepared to be stolen from and the aides being super lazy...it'll cost you more to replace…read moreeverything stolen.,

This is the most toxic place to be in. Honestly, if you ever wonder if you should do business with…read morethem, just RUN for your life. Every single employee is fake as hell, and no one wants to do their job properly. 80% of their employees work remotely from UKRAINE and have 0 idea of how things are done here in New York. If you decide to call to solve your problem be prepared to be redirected from one employee to another to another, and no one will give you the info you're looking for OR fulfill your request properly. This is just not going to happen. Needless to say, their whole management team has severe OCD And they will make your life feel like never ending stress. 0/10 do not recommend

My interaction with the staff has been pleasant. My current coordinator is nice. However, I will…read moresay in my experience getting on boarded it took about 3+ months. No one followed up to tell you what the next steps are in the process. If you don't keep calling to follow up no one does. Based on my experience i feel the company needs to take more effort in training its staff and improve communication, organization and urgency. I feel a result of this is being short staffed. As for the aides and the services being provided have been 50/50. A lot of them lack training, lack initiative, dirty, lazy and they steal. I understand some of these aides need a job and will take any job they can get for money, but I have to say when ANYONE applies to become a home health aide, they need to have that inner need to really want to help people. I've said this to many different facets of the health care industry and i say it here... when interviewing/hiring anyone to care/interact with the disabled/sick/elderly... the question should always be asked (in this instance) "why do you want to become a home health aide?" Their answer should be I love helping people and caring for the disabled/sick/elderly. if that is not the answer they shouldn't be employed. People who only need a paycheck and don't care about the disabled/elderly should not be hired. The disable/elderly need care, trust and help. They should not be ignored or feel like they are asking for too much. Proper training starts at the agency level. Let's try to make True Care a better place that families can turn to for care for their loved ones.

Hear horrible things about a specific care giver. From what I hear would suggest one look…read moreelsewhere. Talking about Queens location.

This place is a complete clown show. Don't use them for your home care needs for your sick or…read morehandicapped parents. They have no aides and the few they do no show constantly.

Let me start off by saying this a very dishonest and poorly handled company. THEY HAVE NO…read moreCASES.Then the cases they send you to are very unsanitary and totally disarray for 4 hrs a week!! Who can survive on that?? They will call you with a lil 4 hour case then call you back and say something happened or it isn't confirmed. WHY ARE YOU CALLING AIDES TO ASSIGN A CASE THAT HASNT BEEN AUTHORIZED YET?? Last but not least they will not pay you and give you a run around telling you speak to Yesenia,speak to Raul, speak to HR then nobody's knows what your talking about & starts to point fingers. Stay away from this company their shouldn't be any aides signing up just to sit around with no work or 4 hrs a week case sitting in unhealthy conditions.

Great service. All…read morehealth care workers are very well trained, they are professional and . During the COVID they were prepared with the full extent, all guidelines were followed. They were face cover, washed their hands and always keeping a safe distance. The cost are covered through my insurance. All steps were an very easy process.

No idea where all the negative reviews are coming from. my family had an amazing experience at palm…read moregardens. Staff were friendly, building was well-kept and clean, staff was very communicative about the treatment and care. I firmly believe people have this idea of a 5 star vacation resort in their minds when they think of rehab facilities. Will your loved ones be waited on hand and foot? absolutely not. Will they receive the care that they require to get better and ultimately return home in a clean and sanitary setting? they absolutely will!

Staff really has no clue what they are doing, this is what you'll be dealing with if you let your…read moreloved ones reside here. I hope they get inspected again because this place is hazardous for any elder person.