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    UniversaCare

    5.0 (2 reviews)
    Open 8:00 am - 7:00 pm

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    7 years ago

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    5 years ago

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    I recommended a client to TLC and they were very happy with the care provided to their mother. Will…read moredefinitely continue to refer them in the future!

    It is a poorly run agency. Mt mom ended up passing away. My mom had an aide Zee who asked to borrow…read moremoney from my father, which you are not supposed to do. She came three hours late, when she was supposed to be at Plainview Hospital at 9am. She could talk about her son in great deal about how he was going out with a girl who had aides. She neglected my mom for three hours and my mom had to call up the agency to find out where she was. If anything bad would have happened, the aid would have gone to jail for neglect and the agency would have been held accountable legally. She also neglected my mom towards at the end of her life at Plainview Hospital. She went out for three hours, instead with my mom. My father came in the hospital room and didn't find her. She came back within hours and threw out of the room. On June 14 2024, my mom fell on the dining room floor. The aide Joyce didn't follow my father's instructions not to walk alone with her. Joyce the aide didn't call 911 and the agency. My father who I a retired physician did.

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    Right at Home - Supporting community education on dementia with our Virtual Dementia Tour and Cognitive Support Program

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    This company appears fractured with no strong leadership abilities or direction from owners and…read moremanagement. No integrity, I felt like they made up the rules as they went along and no one really knew what they were doing. Management does not follow policies. HR department is non-existent... THEY DONT HAVE ONE! ... there is zero accountability! Be prepared to get cussed out by caregivers and clients. It was not a good place to work. If anyone asked I would never recommend this company to anyone. There is no consistency in training, they don't respect your lunch unpaid hour. No flexibility at all, if you have to be late an hour or leave early they force you to take 1/2 day off your accrued PTO. Co-workers have no ethic... burping and cursing all day, managers answering 'RING APP' all day to answer to Fedex and UPS deliveries. Dress-code is non professional, teammates go on flip flops and t-shirts. When working here you will be told to give inaccurate information to clients and patients (BY MANAGEMENT) in order to "preserve" the image of "good" service ex. Caregivers that drive their own car.... there is no such a thing, a caregiver that makes $12hr is unable to buy a car, keep its insurance and pay for gas when working 20hrs a week. This job was only a paycheck that wont pay your bills and do NOT plan to make a career here! Turnover is ridiculously high with 10 coordinators in 10 years.......

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    UniversaCare - homehealthcare - Updated May 2026

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