I seriously wouldn't refer this agency !! It's so difficult…read moredoing business with Them !! Someone I know has this company For their mother I believe they could be doing better I mailed them my bank number They never received it ! Everything with this agency is A big huddle & obstacle ! I can't login into my account Online ! People call me from their agency Inquiring what I think ? I have to honest with them ! I wouldn't refer anyone to this Agency !!

My experience working for FreedomCare changed drastically after the major layoffs in April 2025…read more Prior to that point, the company had a positive culture, strong teamwork, and a work environment that felt supportive and enjoyable. After the restructuring, however, the overall atmosphere and management approach shifted significantly. The new leadership introduced after the layoffs created challenges that deeply affected team morale and employee retention. Many concerns raised by staff about management style, communication issues, and team support were not meaningfully addressed, even when escalated to higher‑level leadership and HR. As a result, employees continued to resign month after month without any visible effort from the organization to understand or resolve the underlying issues. Another major concern was the inconsistency in work‑from‑home expectations. When I was hired, I was told I would only need to be in the office once every few months. After the layoffs, office requirements changed frequently, with some employees required to go in multiple times a week. Staffing decisions also impacted office coverage, which in turn placed additional pressure on U.S. representatives and created a risk of audit failures--issues that employees were then held responsible for. Overall, the environment became increasingly stressful and unpredictable, with little emphasis on employee well‑being or job satisfaction. While the company once offered a great experience, the changes following April 2025 made it difficult to remain motivated or supported. If you are seeking a stable work‑from‑home role within the CHC waiver/home care space, I recommend doing thorough research and considering whether the current structure at FreedomCare aligns with your expectations.

I highly recommend 7 Day Home Care. This agency provided extraordinary care for my parents for 8+…read moreyears. The caregivers were very professional, compassionate, and personable. We could not have asked for a better over all experience. We were fortunate to be recommended to 7 Day Home Care by a social worker, and have now recommended this agency to many in need over the years.

Very unprofessional organization. They have care…read morecoordinators conducting hiring interviews. She made me feel beneath myself, didn't even ask appropriate interview questions! This is not where I would want to work or even have them provide any homecare to elderly population!

Worst services ever..no advance warning on closing loved ones case…read more Not even a month...and they only allowed 3 weeks for aide...not even end of 3 weeks. Releases aide without informing me..now what. I have appointments scheduled for myself because aide was on schedule today.. now what do I do...don't use then. ​

The visiting nurse service is a hit and miss. There are times when no one shows up or they order…read morethe wrong supplies. The office coordinator is rancid and if you have a complaint she ignores it. Most of the nurses are great but I had one in particular who was a liar. You need to stay on top of it yourself.

I recommended a client to TLC and they were very happy with the care provided to their mother. Will…read moredefinitely continue to refer them in the future!

It is a poorly run agency. Mt mom ended up passing away. My mom had an aide Zee who asked to borrow…read moremoney from my father, which you are not supposed to do. She came three hours late, when she was supposed to be at Plainview Hospital at 9am. She could talk about her son in great deal about how he was going out with a girl who had aides. She neglected my mom for three hours and my mom had to call up the agency to find out where she was. If anything bad would have happened, the aid would have gone to jail for neglect and the agency would have been held accountable legally. She also neglected my mom towards at the end of her life at Plainview Hospital. She went out for three hours, instead with my mom. My father came in the hospital room and didn't find her. She came back within hours and threw out of the room. On June 14 2024, my mom fell on the dining room floor. The aide Joyce didn't follow my father's instructions not to walk alone with her. Joyce the aide didn't call 911 and the agency. My father who I a retired physician did.

The owner is very thorough. Has many of their own protocols…read morein place,families and patients have to follow in their own home.

I started using Comfort Keepers a number of years ago. The aides were always responsible and…read moreresponsive to my needs. They were reliable and good people to have with me in my house. I would not hesitate to call on Comfort Keepera again.

Home health care after numerous calls and after asking the main office of Northwell to call me…read moreback, a woman manager at Northwell at Home called and advised me that Northwell at Home does not submit any prescriptions to Medicare Part B for home health aide services and physical therapy and not one of their agencies for home health aides accepts Medicare part b even when physical therapy is ordered after an accident. They wanted cash/credit instead of submitting to Medicare insurance. And Medicare insurance stated they would pay 100 percent of cost. This all sounds very crooked anf a white collar crime.

Physical therapy is often a vital part of recovering at home. My family member has had several poor…read moretherapists from Northwell Home Care. The therapists did not take my family member's conditions into consideration. It seems like every patient gets the same exercise sheet. After several experiences with various therapists, I have noticed that they work like a factory! Also, how about trying to help the patient walk with more stability, rather than sitting with your lap top on the couch? Lastly, I made a call to the agency because I had a question about medication. I was told a nurse will call me back in 10 to 15 minutes........Never happened.