The staffing is thin - one can wait l-2 hours for response when needed…read more The food was boring - no variety and rarely any fresh fruit. Often noisy and aides just busy laughing instead of helping patients.

The facility is very clean. The staff is extremely friendly and professional. Sometimes the…read morefood was not hot enough when brought to my room. But the menu was varied and often the food was delicious. If there was any problem with the condition of my room, the staff was very quick to help. The physical therapy team is Excellent. They spend as much time with us as possible. They definitely care about us. Overall, my time at Margret Tietz was an excellent experience

Our family is forever profoundly grateful for the unwavering care and compassion my father received…read moreat Saint Albans this fall. From the moment we arrived and met the staff, we sensed that Dad would be safe and lovingly cared for. I slept peacefully that night! And I am deeply indebted to their staff for the compassion and care I personally received from the entire team at Saint Albans, especially the medical, recreation, and housekeeping teams. And they worked seamlessly with VNS Hospice! Having been a caregiver for my father for the past eight years, I can say without hesitation that the care he received from the Saint Albans team and family exceeded all expectations and was above and beyond the care he has received elsewhere. This unparalleled care was especially true in his final days when the level of care, compassion, and concern were especially meaningful. This was a comfort that will forever help to sustain me. Our every visit began with a smile because of the warm and genuine welcome we received from the Front Desk Security team. The team didn't just treat my father ~ they noted how much I love him. They took the time to meet him and chat with him, to honor the bond we have, and to treat him with dignity and respect. Dad thrived under their care and I am grateful for the extra time their loving care extended his life. I truly believe that these exceptional staffers are their greatest asset, and they work to make Saint Albans a wonderful home for Veterans and their spouses as they age. If you're a Veteran or the spouse of a Veteran, please consider a NYS Veterans Home in lieu of a nursing home.

I changed my mind from my five star rating. The level of care changed as soon as the physical…read moretherapists gave up on my sister. They failed to resolve a UTI which put her back in the hospital. And they would not sign off on hospice care, which would have allowed us to take her home earlier. (Finally the hospital social worker did. We brought her home and she died ten days later.) Finally, the billing dept is inept, they couldn't forward pharmacy bills to us so we could pay them and couldn't generate paid receipts for me. The aides were caring and so were the nurses, but the administration is disappointing.

I found the staff exceptional in every way--therapists, nurses, and aides are competent and caring…read moreand giving my sister an excellent chance at recovery. I've seen other rehab facilities, this is absolutely the best.

It's a beautiful atmosphere for loved ones to recover. My grandmother stayed for two weeks for…read morerehabilitation. My grandmother had good recall and memory. During a visit-she presented a concern about her clothing, and I went to the desk to find an explanation. I tried to speak with the nurse who spent a great deal of time attempting to ignore my presence at the unit desk/counter. After I garnered their attention simply by calling out "Hello Nurse", I discovered they practiced a type of nursing that most people would find objectionable and resist in our modern world. I really thought Nurse Ratchet was a thing of the past- BUT I was wrong. The nurse was rude, and resistant. I believe by the nurse's behavior was a demonstration of a standard and not an exception to the rule. In my protest I was visited by the administration- (DON probably) but that wasn't helpful, but it was packed with an immediate response. I didn't ask for an apology, or any other actions, I just wanted to be informative. The main reason I engaged in the awkward conversation with this administrator, was to reveal something serious but I didn't feel satisfied that it would create change or cause an immediate address. Afterward I felt a pit in my stomach and uncomfortable leaving my aged loved one, defenseless, and feeble in the care of those who didn't mind shouting at me being healthy, robust, and able to voice my concerns. I could only imagine what type of treatment my grandmother had experienced in my absence and how much she'd be willing to tolerate if left alone with unsympathetic staff. I questioned to what extent this behavior and bad customer service presented. I would still recommend it to anyone, because the atmosphere is calm and clean. You can tell it was created out of an abundance of concern for the sick and shut in but the staff is not as compassionate as the facade suggests. I would only recommend it for families that will be an active and present while their loved one stays at Ozanam. Create a shift for loved ones to show up all day or even hire a trusted person to sit and help your loved one while they stay.

I cannot share enough kind words about Ozanam Hall of Queens NY. After a recent stroke and a twelve…read moreday hospital stay, my dad went to Ozanam for rehabilitative services. My family didn't place dad there blindly, it was by choice, after weighing all the options. We have a family member who is a long term resident there currently as well as a long time family friend who is there too. They love the care they receive and the staffers they receive it from. Their recommendations were well received. From the moment I entered the front door and was greeted by the front desk attendant Lana, I knew dad was in a great, loving, caring and Holy place. I went up to dad's floor, was greeted by every staff member I passed. Not just on my first visit, but every visit. No matter how busy they were, every single person said hello. As time went on, those greetings were by name. It truly felt like dad was being cared for by loving family. My visits only lasted a week or so as I live about 700 miles away, but my experience and my opinions of my dad's treatment are fact based. He could not have received better care anywhere else. The facility was spotless, well maintained and the staff all love why they do. It takes a special kind of person to do this work. Ozanam is blessed with the best. Ozanam is even updating the rooms one floor at a time. It's nice to see the investment back into the facilities. The office staff was extremely helpful, kind and very communicative. They assisted in every way possible, making the daunting logistics of dealing with the insurance companies a less daunting part of the experience. I could not ask for better! I'd like to name everyone I met there who cared for me dad and assisted my family throughout, but I would have to name every person in the public eye as well as everyone behind the scenes there. By God's plan, my dad, Donald B. declined due to advancing medical conditions. He received great personal care and was treated with dignity up to and beyond when he took his final breath. He passed on Sept 22, peacefully in his sleep. The staffers who knew him were as sad as we are. Thank you to everyone at Ozanam Hall of Queens for all you do for every person in your care every day. May continue to God bless you all. Please keep doing what you do!!! You all are absolutely incredible. Rest easy dad! God's got you!

Staff is helpful and pleasant my husband enjoys his stay and the Administrator Myra is a angel in…read moreaddressing my concerns and answering any questions I have. She cares about her role and it shows in her work each time I see or speak to her. Even though my husband can be difficult, she is prepared and willing to do her best to make sure he is comfortable. I recommend Hollis Park Manor Rehabilitation Center.

I was a rehab patient at Hollis House of Horrors for about six weeks after spinal surgery…read more I have nothing positive to say whatsoever about the administrators, social workers, and other managerial staff who make their money providing the substandard care that patients are subjected to day after day. Anyone who is unable to advocate for themselves will surely suffer. To the extent management takes any interest in the clientele it is only when a sufficiently loud complaint is made, repeatedly if necessary. One morning, a nurse was so quick and rough changing my shirt that my neck was yanked hard enough to require painkillers and x-rays to ensure no damage had occurred. I was also awoken in the middle of the night when someone was taking my blood. The administrator told me it was regular practice to draw blood, and the service comes early in the morning hours. I also blame management on the complete lack of communication between night staff and day staff, as well as staff taking breaks and other staff that remain on-duty. Requests or information conveyed to day staff will likely never be known to the night staff and vice versa. The same holds true with morning and afternoon staff and vice versa. The lack of safety protocols was also evident after I began to feel ill and needed to insist on getting a Covid test.Had I not insisted on the test and the medicine, I likely would've been allowed to interact with staff and patients for days, the majority of whom don't wear masks when interacting with others -even after it was obvious that there was Covid in the facility because I had not been outside in six weeks to contract it elsewhere. To make matters worse, after some investigation, I was advised that the last dose of my covid medicine was used on another patient while they waited for medicine to arrive for that patient- the poor record-keeping and the need for me to insist that I had not finished a full course of the medication was completely unacceptable in a facility charged with administering medication to patients. Also, because of a lack of dexterity in my hand I was supposed to receive a weighted spoon with every meal, which allowed me to feed myself. At least 50% of the time the weighted spoon was not provided to me with my meals even though it was noted on every meal slip given to me with each meal. In another example of management disconnect with the patients in their care, the facility is undergoing renovations that began at 8 o'clock in the morning and continued past 8 PM-Despite the law requiring construction to stop at 6 PM. It makes me physically ill to think of all the patients unable to speak for themselves that likely must endure that construction till 8:00 PM. There was no safety grab bars in the bathroom in my room. When my dirty laundry continued to sit for 2 weeks, the excuse I was given was when there's not enough laundry, it's not taken- Zero acceptance of any responsibility by management. Overall, my stay at the Hollis horror house was almost as traumatic as my spinal injury itself. Being subjected to diaper changes at five in the morning despite my insistence that it's not necessary, the crappy food, the lack of safety protocols and absence of sufficient staff that allows for proper recordkeeping and effective communications between staff to be standard practice makes this place as close to hell on earth as I would ever want to come. I don't believe this facility should be allowed to care for patients at all, but if you are considering this facility for yourself or for a loved one be prepared to vigorously and aggressively advocate on a daily basis for yourself or your loved one. Understand that complaints made to anyone other then the administrator and which you dont document are likely going to be lost if not ignored

My Mom needed an aide quickly and I called them The owner got someone within 2 hours to start a…read more7PM-7 AM shift. My Mom is hearing impaired and the aide was so compassionate and patient with her.

Everyone had empathy, caring, so helpful during difficult times…read more I was so pleased that such care was offered during such a difficult time.

My mother is still in recovery and she is getting lots of attention from the entire staff. This has…read morebeen an ongoing situation and we are lucky to have been recommend this place for her. Thank you

You get your HHA first impression is good. After that. I can't come in. I'm going to be late. Then…read morewhen one leaves and you request another one, it takes forever. That gets old fast. Never mind it takes forever for them to answer the phone. If I could go somewhere else I would but this is the only company that has a contract with the Veterans Administration.

This company was hired to provide home healthcare aid for my husband who has Parkinson's. I wish I…read morecould give 0 stars for this company. Phone wait time could be at least 10 minutes. They gave me misinformation, to put it politely. I was told his caregiver would be permanent, but instead they just kept sending new people every week. I asked for someone who could speak English well, and they sent someone who could not speak English at all. This is not acceptable, and we switched to a different agency. I'd advise anyone to stay away from this agency if they want consistent quality healthcare for a loved one.