The name says it all a lot of experience care and overall wonderful staff…read more I also have neighbors and friends who love and Rappe about this place

We have been served by Touching Hearts for nearly 3 years and have had wonderful caregivers and…read moregood office service over that time. It has made a huge difference in my life as the primary care giver, allowing me to take time away from my loved one knowing she is safe and secure with a caring companion.

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

I had an extremely traumatic experience with Alvita a few years ago and now that I've just received…read morea letter about patient information being compromised in a hacking, I'm compelled to warn others about trusting loved ones in the care of this organization. When my mom was returning home after a debilitating stroke, we decided to bite the bullet and go with Alvita - which was more expensive than others but long calls with their rep assured me my mom would be in amazing hands and I'd be able to rest easy and enjoy "being a daughter again." The *best* of the three aides they sent was notably cold upon meeting her, and one whom my mom told me would literally snap and curse loudly when lifting her in the hoyer and doing her duties, making her feel like a burden and making her feel on eggshells in her own home. After that, it became a full nightmare. On the morning of a doctor appointment, where the aide was asked to have mom ready to go for her wheelchair transport, the aide literally left in the middle of changing mom - without any reason, warning or notice. I thought she was taking out garbage but she genuinely just ghosted. As a result, mom missed an important appointment with her oncologist while laying there undressed and helpless. That wasn't even the worst. The final aide, who didn't last long due to her cat phobia (side note, when reaching out to Alvita, their solution: maybe just get rid of the cats), we learned had been putting dirty, soiled/food-filled pots and pans away in mom's cupboards. As a result, the aide who took over discovered maggots everywhere and we had to replace a ton of mom's cookware. (I would share a photo if it wasn't so gross.) The recklessness and negligence of this company and its hiring decisions is unreal. Thankfully my mom had me to advocate and look out for her through all of this, but it's terrifying to think about folks without a support system who are on their own in the hands of people like these and sharing their homes with them. I highly recommend directing your loved ones anywhere else. Or making sure you check in frequently on the welfare of anyone you already happen to have in Alvita's system.

I cannot say enough good things about Home Instead and all the staff there!! I needed care for my…read moreDad, rather last-minute, due to a recent fall & failing health, and I researched quite a few caregiver agencies in NY. Home Instead had excellent reviews (which are very important to me), and of the several companies I reached out to, they responded immediately. I was, and continued to be, incredibly impressed with their awesome response time, follow up, and excellent communication. All the way from my initial questions, to paperwork, meeting with my father, and the caretakers they sent-- their professionalism is stellar!! I was always able to get hold of someone immediately, and at all times of the day, and I live in a 6 hour difference time zone! Their staff is incredible. From their administrative staff, to the caretakers they sent (we had two), they were all so responsive & so kind. I would recommend them in a heartbeat to anyone looking for a reliable, communicative, caring elderly-care agency, with which to entrust the care of your loved one. I am so glad I found them!

The Home Instead team is absolutely top notch, very professional and responsive. The care they…read moreprovide is of the highest quality!

Terrible experience. Lack of communication, skills and quality of professionals. How or why this…read morecompany exists. They are charging a lot from clients and their service is below zero. Don't try to communicate with this agency, awful!!!!

Unfortunately -I must give them a very negative review. I…read morehave asked them numerous times to assist me in replacing a live-in caregiver who has created a very toxic environment for us. The caregiver constantly manipulates the family against each other in order to get his way. Every time I try to replace him the agency interferes and ignores my requests even though I am the one hired them and I am the one who pays the caregiver who I dislike immensely. I should not have to be a situation where I am forced to keep a caregiver that I dislike. They don't return my phone calls and they ignore my requests to get a different caregiver. Instead of working with me to replace this caregiver who has created an extremely toxic environment, the agency will go behind my back and reach out to another family member who has very little to do with the caregiving, is easily manipulated and it results in arguments about replacing the caregiver. I don't want a caregiver who is only in it for the money and who does not have patients wellbeing in mind. I constantly have to step in and make sure the patient is being cared for. I should be allowed to replace a caregiver that I have no trust in. The caregiver should not be in charge and the agency should not be in charge. Thay have made a difficult situation even more difficult by pitting family members against each other. I dislike them immensely. Be careful

Our family just went through the pain of loosing one of our member…read more After three years of fight VNS stepped in and made all necessary arrangement and helped us to care at home in last days It's not journey for a weak... but your loved ones would definitely appreciate to be home at That moment . People complaining about nurses not helping to leave longer - but they are not providing treatment , all they do is helping with comfort in last days of life It was so brave for beautiful young lady with huge eyes to show up in the midnight and walk into the house she knows nothing about ... People should be more appreciative and lower their expectations

Based on my experience, I was left with the impression that some employees were not adequately…read morescreened or supervised for roles involving vulnerable clients. Edit: If VNS Health genuinely wants to hear from people who raise concerns, it should ensure that those concerns receive at least a response. I followed the instructions provided in response to my review and received no acknowledgment whatsoever.

I reached out to LifeWorx under a time crunch, needing a night nurse for my mum the same night and…read more24-hour HHA care beginning the following day. I was fortunate to have Pamela assigned as my Candidate Relations Associate. She was so kind on the phone, was very communicative, professional, and successful. She found me a wonderful HHA for nights with my mum and also managed to find three other HHA's for my mum's continuing care, all within a matter of hours. Pamela gave me great peace of mind and support through a very stressful and worrying time and I am so grateful.

They've been helpful and patient about finding the right person for me. We all know that it doesn't…read moreclick with everyone and they're willing to try sending appropriate people. I can't give a five star rating yet: I need to see how my newest aide works out. I'll be back soon.

Top notch. Everything went smoothly. Thoughtful and thorough. Highly recommend this wonderful doctorread more

Dr Pam attended my husband in the last two years of his life at home, and simply held us all…read moretogether as he declined and needed more and more physical help. She unleashed a range of assistance to us, physical therapy, eye doctor, home xray, nursing support, and was simply the diffference between a good life together at the end and no life at all! She never forgets that she is in the patient's home, with his family, in his private life, and treats the whole family with caring and respect. Her advice and counsel was more than valuable to me, and my husband always felt better when she left than when she arrived! since she is board certified in hospice as well as geriatric care, she gave him a seamless transition into home hospice and a quiet and calm death in his home.

I highly recommend this wonderful organization for your loved one's care. Working with Ann Stoller…read morewas quite refreshing and worthwhile. She is smart, very engaged and truly cares about the entire family. She spends a lot of time getting to know the client and his/her family and really understands the complicated dynamics involved in caring for a loved one. I've dealt with numerous agencies and had almost given up until I met Ann. No bureaucracy whatsoever. You deal directly with Ann and she remains available to you throughout the process. She does extensive background checks on her team and you can rest assured that the care given will be top notch. Evergreen Choice is definitely the way to go!

I called this place to schedule someone to take care of my elderly grandmother and the person who…read moreanswered the phone was so incredibly unfriendly and rude. She wouldn't give me her name, she didnt have any sort of professionalism and left me at a loss on how to initiate the conversation that involves me handing them my hard earned dollars. when i asked her what steps i could take to move forward with evergreen choice after an incredibly unfriendly silence she literally said "if you're looking for a job you can go to our website" talking to that woman was like the textbook example of how not to make a sale. When the owner, Ann, called she was just as unfriendly as the nameless entity that represents her business. Ann told me, quite rudely, after i laid out that i wanted someone to come to my grandmothers home 3 days a week for 4 hours a day, That the time i needed someone to watch my grandmother was not worth it to the caretakers and if i couldnt bump the time up to at least 6 hours a day no one would take the job and it would be a 'revolving door of caretakers'. I understand what she was saying, but she reduced my elderly grandmother, that i care deeply about, to a job and a job that isnt worth it to the people she chose to surround herself with and represent her brand. I cannot figure out how am i supposed to trust Ann enough to have someone she chose watch my grandmother, largely unsupervised, when she cant even get it together enough to sound slightly kind at all over the phone. Speaking to her offended me, made me feel like i was imposing on her, and also like my grandmother was too burdensome for Ms. Ann without a larger payout. Not feelings that made my heart smile about handing thousands of dollars to her. If Evergreen choice's over the phone service is so unfriendly and brusque i cant imagine their caretakers are much kinder. Not the sort of people i would want looking after my freaking grandmother. Whatever entity on behalf of evergreen choice answered their phone needs to be retrained and Ann needs to take a hard look at her branding strategy. The way to get people to pay you is NOT to tell them that the person they care about isnt worth it or lucrative enough for you. Meanie.

UPDATE (March 11, 2026): Coterie has now reimbursed the full replacement cost of my mother's…read moredentures. I appreciate that resolution. The review below reflects the experience and concerns that led up to that outcome. Update (March 2026): After my original review, I was contacted by management and informed that reimbursement for the dentures that were discarded while my mother was a resident would be processed. I subsequently received an email confirming that the payment was being processed. However, despite that assurance, I have not been provided with a mailing date or confirmation that the check has been issued, and I continue to be told only that the reimbursement is "still in process." For that reason, it is not accurate to characterize this matter as resolved at this time.

I am a resident in Coterie Hudson Yards. This is my home and I feel so grateful to have found it…read more The new building, common areas, dining room, and apartments are open and full of sun and well designed. Our elegant dining room offers views of the river on one end and also the skyline of the New Yorker building and the Empire State on the other end. I could elaborate about amenities, but as is true in most situations, it is the people that brings my home alive. The staff is professional while being attentive, caring, and warm. The other residents are friendly, interesting, and fun to be with. If you or a loved one are looking for the next to perfect place to be---come and visit Hudson Yards and the Coterie.