Unfortunately -I must give them a very negative review. I have asked them numerous times to assist me in replacing a live-in caregiver who has created a very toxic environment for us. The caregiver constantly manipulates the family against each other in order to get his way. Every time I try to replace him the agency interferes and ignores my requests even though I am the one hired them and I am the one who pays the caregiver who I dislike immensely. I should not have to be a situation where I am forced to keep a caregiver that I dislike. They don't return my phone calls and they ignore my requests to get a different caregiver. Instead of working with me to replace this caregiver who has created an extremely toxic environment, the agency will go behind my back and reach out to another family member who has very little to do with the caregiving, is easily manipulated and it results in arguments about replacing the caregiver. I don't want a caregiver who is only in it for the money and who does not have patients wellbeing in mind. I constantly have to step in and make sure the patient is being cared for. I should be allowed to replace a caregiver that I have no trust in. The caregiver should not be in charge and the agency should not be in charge. Thay have made a difficult situation even more difficult by pitting family members against each other. I dislike them immensely. Be careful read more

Fantastic organization. They helped us find amazing live-in care for my dad within a week so he could be safe when get home from rehab. Very easy to deal with!! HIGHLY RECOMMEND. read more

This company is irresponsible. The hiring stuff is horrible and incompetent. They asked to get a booster in order to be hired after I got it they said they are not interested in moving forward. This company is not serious and it's actions are not competent. Terrible experience. read more

The reason why I feel the way I feel because I was a recent applicant and a question was asked towards me for something that happened 4 years ago I didn't get in trouble I got picked up for something that for a fight that happened in my building where I lived at you know I ended up getting it then cleared off of the first court case I had nothing to do with the whole thing all together but due to the fact the owner of the house they didn't get down there to the courts so after we had already been to rain I should have never been in there from the beginning the next time when I went to court the owner of the court I mean owner of the house was there with me on my behalf at the court telling him I had nothing to do with it they cleared everything and I was back to work within two weeks I got clearance real quickly that was 4 years ago so to sit here when the whole something against somebody doesn't make any sense at all when I'm currently working right now now this is the first time I've ever had an interpretation brought to me like this nobody is held nothing against me now I didn't even have to even say anything to you I could have just went on with it because regardless of the fact that when they came up as anything I'm working as we speak you know and I don't understand how you sit there and think I'm a detriment to anybody and nobody's ever thought that to me but like I said y'all make your own management decisions that I feel was wasted you know really to be honest with you so you know if that's how you're conduct business and you know it is what it is right there you know that would be your loss right there but y'all handle that so immaturely right there if it was a supervisor somebody you should have been able to speak to somebody personally right there you know all this email and everybody and then you can't speak to nobody and get no understanding is real childish also right there so that being said you know everybody hives behind emails and all y'all made the initial call and you call me and what not walking the supervisor come and talk to me and let me even explain because this is the first time that's ever happened no other agency that I have ever went and put in for right here it's been like that and trust me I am registered under exclusive agencies right there so this doesn't make any sense right here like I said it is what it is read more

LeanOnWe - Home Health Care Near Me - New York, New York

I was so excited working for this company but unfortunately this is not a good company AT ALL. They don't care about they workers they have no cases at all. If you are on a case and something happens to your client u are out of work for months . They don't care about the caregivers at all which is sad because we are the ones doing all the work. I would not recommend this agency at all..... read more

If you are seeking a high quality caregiver please consider this company to work with. Family oriented business that assists families in times of need. Good customer service, and knowledgeable staff. read more

Our experience with Lean on We was remarkable. My 96-year old mother was an Assisted Living resident when she was infected with the corona virus. During the three weeks she suffered with COVID-19, Lean on We sourced several excellent caregivers. We are so grateful for the outstanding care and compassion that Anne extended to Mom daily. The Lean on We model meant that our caregiver was fairly compensated, and as a result the quality of Mom's care was excellent. A huge thank you to Betsy and Kathy from Lean on We, who tireless sought emergency care for Mom when she was sick. No other agency would help - I reached out to several near and far. In the past, we had worked with agencies in Florida and in NY to care for Mom and my late father, but none provided the level of care, commitment and service that we experienced with Lean on We. If I could give more than five stars, I would. Mom passed on July 20, at 97, but her last weeks were filled with "above and beyond" care and compassion, as I visited with her for several hours each day. Thank you to the Lean on We team. Our entire family is so grateful. read more

LeanOnWe - Mom (97), son, Michael and daughter, Susan - Home Health Care Near Me - New York, New York

I had a great experience working with LeanOnWe. I've been looking for a caregiver in Manhattan, and have been struggling in dealing with some of the agencies. I found that using a traditional agency was expensive and that I did not have an opportunity to actually vet the person who we were going to hire. LeanOnWe turned all of that around, and helped me to control the process. I was able to select from a menu of caregivers on the website. After, I spoke to the care advisors at the company, who were knowledgable about what my options were, and helped to demystify what was an intimidating and a new process for me. I think its a great business and I will definitely recommend the company to anyone looking to hire a caregiver for a loved one in the future. read more

In this day and age, companies like Lean On We are necessities to life for everyone throughout the family dynamic. Both parents and siblings gain so much from the help of their caring staff. Personal, caring and attebntion to detail si what they are all about and excatly what we needed. read more

My uncle in Manhattan is getting older and needed some help. He was resistant and not really in the right frame of mind to look for someone. I'm in Maryland but he doesn't have any family nearby so I am the next best thing. I didn't know how to go about looking for someone. I called a couple of home care agencies but they were expensive and was not sure what we were getting for $25 to $27 an hour. When i looked online there were many different ways to go and I was a bit overwhelmed. So I went on Yelp which i periodically due for restaurants and such. I was surprised that LeanOnWe jumped at me. The reviews were strong and they were varied. At first I didn't realize that they were any different than the home care agencies. Then i realized that they weren't an agency but just a way for me to connect with someone that my uncle would end up hiring. Very clever. Since my uncle would be hiring the caregivers, it was meaningfully less expensive but would give us everything we were looking for. So I called up and told LeanOnWe what my uncle was dealing with, where he lives, and what he was looking for. They sent bios of 5 people who fit the bill, my uncle and i spoke to two of them on the phone and decided to hire one of them. It worked out great. What a creative way for us to manage this process. We would have been stuck otherwise. So far the woman we chose has been working for about three weeks and all is working well. It is nice knowing that if she can't make it we can always go back to LeanOnWe and find someone else. A happy customer read more

This is a wonderful service! We were able to hire a high quality caregiver, we save $ by not having to pay an agency (who may underpay their workers), and our wonderful caregiver gets paid a better rate. Denise and the team are very responsive, and we have been extremely happy with the woman we hired to take care of my mother in law. Great company! read more

I am beyond impressed with the service I got from LeanOnWe! This is an incredible family business that helped my family so much in a time when we really needed the support. betsy answered all of our questions and really helped ease our worries and we were able to find the best caregiver for my grandpa. Thank you LeanOnWe you guys are the best!!! read more

I have been using Theis service to help with home health aid care needed 24/7 and they have been a huge asset to our care team. They continually provide excellent and knowledgeable aids and support. if you are in need of help they are top notch to work with. read more

LeanOnWe is not your usual Home Health Care agency. They give you access to their roster of certified, pre-screened aides, and in their gallery on line, you can read their profiles, and also see videos of each one. So you can select your own aides! Brilliant! Then you become the employer, with total control over wages and hours, etc. and LeanOnWe provides all kinds of support and help when needed. They also set you up with a payroll company so that all that stuff is relatively easy. We hired two aides to take care of my mom who is in assisted living, but cannot be left alone. I chose the aides based on the videos and profiles, and interviewed them and had them meet my mom first. When they both seemed to "click," we hired them. It has been working out great. The two aides are godsends for us, and my mother, despite her dementia, really loves them. She calls them "my angel," or "my best friend." Any rough spots we hit were smoothed by the LeanOnWe team, who were always available and very responsive. As the employer, you have full control over the situation. But the caveat is that you do have to do more and be responsible for more than you would if you used a traditional agency. A traditional agency would decide on the wages of the aides and assign the aides to you, but they would also take care of all the administrative stuff. So that's the trade-off. I certainly would recommend LeanOnWe if you like to have control over who takes care of your loved one. read more

We found a terrific care giver for my mother through this service. She was among the first three candidates we were offered. The initial service fee and daily charge may seem high but it is well worth it in terms of the time they saved us in searching for good candidates. Also they saved me a lot of time because they did all the vetting and background checks. I also appreciate that once they have helped make a successful match they are hands off. The only time they contacted me again was to find a last minute substitute for us when our care giver was sick. Although, it's doubtful we'll ever need it, I like that LeanOnWe also provides insurance. read more

It wasn't easy convincing my dad that we needed some help caring for mom. We are worried about the expense and the disruption of someone coming into our home. But when I showed him the gallery of caregivers that we could see for ourselves he became much more open to the idea. And then when we called them we are convinced. Betsy and the team were kind, personable & listened to what we had to say. My mother is 95 and can be very set in her ways. After discussing our needs, LeanOnWe suggested a caregiver that Betsy thought would work well with both my parents. We looked at the video so I got a chance to see who she was & got to know her a little before interviewing her. Our caregiver has fit into the family from the beginning. She engages my mother very well. She is kind, lovely & goes above and beyond what we expected from her. I highly recommend LeanOnWe to hire a great caregiver but also one significantly less expensive than an agency. And the replacement guarantee gives us great peace of mind! read more

My 90 year old father was hospitalized for 4 months and has now gone home. Through much of his hospital stay, he needed an additional caregiver. We worked with Lean on We, saw a number of super candidates and have been working with one for the last 3 months. My father and mother, who were both very resistant to the idea of allowing someone in their home, now could not imagine life without their caregiver. Lean On We showed great personal attention and interest, followed up, were responsive and had a long list of qualified caregivers. My mother is almost as reliant on Betsy as she is on their caregiver. read more

I hadn't thought of going to yelp for reviews on home care but I was having trouble finding reliable care for my wife after several bad experiences. A friend suggested that I look on Yelp so I figured I'd give it a try. As I started looking through, the strong reviews for LeanOnWe shocked me so I figured I'd give them a call. From the outset, it has worked out better than I could have hoped. The owner, Betsy was courteous, knowledgeable and not pushy. I told her what was going on at home and what I thoughtht I needed. She made some scheduling suggestions that went counter to my impressions and ended up saving us considerable money. There was no charge until we hugged someone, and their inexpensive pricing is creatively structured so they no financial incentive for us to pay a higher rate or hire the caregiver for more hours than I need. She sent me several profiles of caregivers that fit the bill for us. I interviewed the one I thought best for us and decided to hire her. Betsy gave me some guidance on what I'd have to pay, and I took it from there. The whole process took just two days to complete and we were set. I couldn't believe how easy it was. I paid less than I thought I'd have to, and with all the info in the profiles, I knew so much about Johanna even before we spoke. What a great idea for LeanOnWe to do all the HomeWork so I could easily hire someone on my own. read more

I cannot say enough good things about LeanOnWe. I live overseas and it's so important that my mother, who lives in Brooklyn, have the kind of care she needs; someone I can trust and who takes care of her. I absolutely found that with LeanOnWe, and they put me in touch with another company that could provide the sort of "boots on the ground" support that really completed the picture for us. If you have ANY doubts, go with LeanOnWe; I'm so glad I did. read more

Living across the country from my mom certainly makes it difficult to manage her care. LeanOnWe made finding the right caregiver for her so easy. Knowing that all the caregivers were so thoroughly vetted gave me confidence that whoever I chose for her would be great. read more

LeanOnWe has been helping my dad for two months. Previously we had gotten two personal recommendations from friends. Neither one worked out for reasons that I don't want to get in to. The caregivers from LeanOnWe are entirely different. We were able to look at the videos and the references in their profiles ahead of time. It helped Mom and Dad feel much more comfortable with who was coming into their home. It made a huge difference. Clary and Denise walked us through the whole process and then our family was able to make the decision. What a great idea! read more

We were in need of urgent home-care for my 90-year-old father, whose needs upon returning home from minor surgery were far greater than we we expecting. We contacted Lean On We and within a few hours we received videos from several already-vetted caregivers who met our criteria. Our caregiver started work the very next day and has been amazing. Super proactive, helpful, pleasant, and really the right fit four our needs. I honestly cannot imagine a better result in our time need. Use this company, by all means! read more

Talented team that's passionate about helping families secure high-quality, affordable care for loved ones. Highly recommend!

My dad's wife passed leaving him to be on his own. It was very difficult to convince my dad that he could not live on his own. I had heard about LeanOnWe from a colleague. I went on their website and learned more about the process; then he and I watched the different caregivers on the LeanOnWe gallery. Their suggestion to have him look at the videos and choose one for himself turned out to be brilliant. He adores the caregiver he chose and it is working out great. read more

I was so impressed with the vetting process for the caregivers. We had some pretty awful experiences with previous caregivers my mom had found on her own, but our LeanOnWe caregivers have been a great fit. My family will never try to find senior care on our own again. read more

Wish we'd had a better experience. We tried and tried with multiple caregivers through LeanOnWe. Ended up leaving. One aide scolded my very kind and undemanding 97 year old father for being "jealous" of her time when he needed help getting off the toilet and she was doing something else. Another rode my parents' stairlifts up and down for entertainment. The last one ate nonstop, leaving crumbs around the house and ignoring my parents. We asked her to leave after she "forgot" to give them food one day. There were one or two good people in the bunch, but overall, the people we got weren't up to even a basic level of caregiving. So wish it had been different. The owners were nice, and they did try, but in the end, when we remained dissatisfied, they were unwilling to make any financial adjustment - not that we had a right to it, but it would have left a better taste in our mouths. (We went with another company and have been thrilled. On Day One, the perfect person walked in, and she's still with us after 4 years.) read more