Great experience with my oil change. Caleb took great care of me and kept checking in to make sure I was okay even while I waited. Excellent customer service. Thanks again, Caleb! read more

Precision Tune Auto Care - Oil Change Stations Near Me - Morrisville, North Carolina

Always polite, quick service at this service center!! Very respectful & responsive to customer queries & needs. Beem coming here since opening!!! read more

I highly recommend this place for your routine maintenance service. I took my 2019 Mazda CX-5 in for Oil and tire rotation, under 70$ and out under 1 hour. Free snacks water and coffee, young motivated adults working on cars, transparent work, no sales tactics, good value for routine work! I will be back. read more

Precision Tune Auto Care - MAZDA CX-5 Oil Change and Tire Rotation $68 - Oil Change Stations Near Me - Morrisville, North Carolina

I brought in a car when the oil pressure light came on a couple of times. George at the front desk provided great, courteous customer service, provided a time frame, and called back when the car was ready. And, the car was ready in a reasonable amount of time. The service and answer provided were honest. read more

I had a great experience at this location! They were incredibly fast with servicing my vehicle, no appointment needed. My car actually broke down while I was traveling from New Jersey, and it ended up sitting there for quite a while until I was able to pick it up. The GM, J Stewart, really looked out for me and let me off the hook with the lot fee and saved me a ton of money. I thank God for him! Genuine good dudes over there. If you need honest, efficient service, I highly recommend them! read more

Absolutely Amazing Service from Precision Tune Auto Care on Lattner Ct., Morrisville!! We were 4 hours away from home when our car stalled. Gratefully, parts needed were close by. We received Speedy diagnostics, affordable and Excellent Service!! The whole shop is professional, clean and welcoming. From our first phone call - to same day pick up! Carla is absolutely amazing at the front counter. She manages, walk ins, phones, techs and jobs, like a PRO! Our Technician, Jemmel was our Automotive Hero! What a Great Team!! Thank you! Thank you! Thank you!! - John & Tracy Petri read more

They are amazing. I started using them for basic service and oil changes. Service was quick. I sometimes leave my vehicle but always fast. My wife had a problem with window tint and they pulled it off free of charge read more

So, we got a call from Ronnie in Customer Service a real smooth talker who will tell you what you want to hear then go back on every word he said, the latest and greatest is yes, we at Precision did sell you parts we should not have sold you unless we told you you needed a new motor but we will now sell you a motor for 11000.00 less the amount you have already spent with us. What a group of crooks had they informed us when we brought the car in that it needed a Motor we would have never spent the money on the parts, but slick talking Ronnie and his group of criminals don't disclose all repairs up front so they can keep having you bring the car back and keep giving them more money. They admitted they screwed up, but will not refund my daughter and her special needs children the money they stole from them yes I said it stole from them, she would never have paid them 6,000.00 to repair a car that needed a motor without being told it needed a Motor she lives paycheck to paycheck and this has damaged her family severely as they are out 6,000.00 and have no vehicle. We will be suing them in small claims court please send us any information you may have if you too were robbed by this awful unethical company that we will never use again and tell everyone we know not to use them and post on every available site hope you choke on the money you stole. read more

I wish I could have kind words but I was not satisfied with the timing and employees. In specific the women at the front. I was told I would be charged $30 for an oil change (which I was) if I brought my own oil and filter, estimated time at the time was 15min to get the job done and it took 1 hour while they took my car right away and a guy was inspecting it for awhile when I only came for an oil change. Upon waiting outside because I received a work call I did not want to disturb people inside..The women approached me rudely and out of nowhere interrupting my meeting call to say "per insurance policy" I could not be standing outside as there was another person next to me near a bench at the front door talking on the phone too and she said nothing to him. Why have a bench if we aren't allowed to be out near it? Below I will show where I stood. Nobody was welcoming even from when I first walked in, really seemed like everyone works there just to get paid or have a job not to actually help others. Do not recommend! read more

Front desk gentleman was very nice, however, I was told my car would be done in 30mins to an hour, and it took almost 2 hours. I purchased the promo deal on the website for a full synthetic oil change, 21 point inspection, and tire rotation. I number my tires so I know when/if they get rotated properly, and to my surprise they were not rotated. I didn't bother going back inside after I checked because they had already pulled another car in the bay that mine came out of. I will definitely not come back and I recommend no one else come by here unless they want to pay for services that aren't done. I can't be confident my oil was changed and that the inspection was honest. Why would my tires not be rotated if they had to take the wheels off anyways to inspect the brakes? And if they didn't take them off, I can't be confident they aren't cutting corners. Avoid this place. In my experience, the cleaner the lobby, the more they rip you off. read more

I called ahead of time to ensure the timeframe that it would take for an oil change. I came in on my day off at 8 AM in the morning and they stated when I handed my keys that it would take about one hour and a half to two hours and it was my option to wait. It was 11:30 am when I asked one more time about my car and wasn't even serviced. At that point I had to leave because I had committed to see my niece at a volleyball game. A waste of my time and day and no recovery on their part, Other than an apology. They should have offered a free oil change as a resolution. I wasted my whole morning. read more

fast and friendly service, had to get a patch on a tire on a trailer. We will definitely be back for future services!

Best experience in the area. Went for an oil change a while back, the guys were nice so I came back when I had a grinding metal sound under my car. They diagnosed it, gave me the best possible price I could find anywhere in the area, and had me going within the day. They're now my default! read more

I brought my vehicle here because I haven't found a local mechanic yet. The biggest drawback has been the waiting. I've brought my vehicle here twice. The first time was for an oil change and tire rotation. I came at 7 am, when they opened and decided not take the shuttle service. Thankfully there was WiFi at the waiting room. I was able to work on emails. However it took over 4 hours. The more frustrating part has been the oil dye service that I got done. I was told to bring my car back and that it would be only 5 mins to check for oil leaks. However I stayed in the waiting room for over an hour. I need an oil change in my other vehicle. Probably won't be back. read more

I was really blown away with their customer service. Everyone was super friendly and they were able to fit our vehicle in last minute, the day after thanksgiving. It's running perfectly now and will definitely bring our car back in the future. read more

The store manager, Matt, gracefully let me know that it probably wasn't worth the cost to repair my beloved and well-used 20-year-old minivan--honesty that I genuinely appreciated. I definitely recommend Precision Auto Tune Care in Morrisville! read more

These guys are an absolute class act! We accidentally gave them an out-of-date registration with the wrong county listed, so the state inspection they performed was missing an item required by our new county. They realized the mistake when we came to pick the car up (our mistake, not theirs!). Where they easily could have asked us to come back another day and charged an extra fee, they actually knocked half the price off the cost of the inspection AND took the car back to perform the necessary emissions test after-hours so we wouldn't have to come back. The employees here are kind, patient, and accommodating--overall fantastic customer service. We'll be coming back for future maintenance on both of our vehicles. read more

I took my 2007 Toyota Camry Hybrid Sedan for a Hybrid System Diagnostic check, Rear Brakes and an A/C(Freon) refill for which they have agreed and confirmed that they have the skills. next day frontdesk replied back saying they cannot diagnose the Hybrid issue as it is something I have to take to a dealership. I agreed to complete the A/C refill at the agreed discounted price and signed the paperwork. What the frontdesk has signed me up never went to the workshop and I have been asked to pay a different price as they don't have what I have signed initially. I also paid for rear Brake pads replacement. However they went ahead and charged me $85 for the Hybrid diagnostics and ended up paying $650 for the work. Not trustworthy and not a reliable place to get your repairs done. read more

The crew was able to handle my need quick fast and in a hurry. And was very efficient with the matter. I recommending you coming here for any auto needs. read more

Stupid service and long wait period I would suggest don't go if you have negative ratings give it damn I have waited for 5 hrs and still they said to wait two more hours read more

Thanks to Matt and the guys for the quick and professional oil change and the best price i could find. They have gained a loyal customer moving forward. read more

Called for thermostat change and flush. My car came out worse, and me out 384 plus dollars.Instead of explaining warranty information, he didn't : he was so focused on selling me other services I didn't want. My car was not flushed at all, plus he stated my new thermostat was defective..they don't care about the customer..they care about themselves getting paid, please don't waste your time here, nice is fine but cheating people out their money is robbery and not caring is disgusting. In due time things will circle back to the guy and the mechanic involved in the scam they did. read more

I had accidentally driven through a bed of rocks and went to Precision to assess the damages. They are wonderful. After the car was on the lift the store agent set a rock on the desk and asked if the rocks were about that size. I answered yes and he further explained that it came out of my car. Evidently, a rock had lodged itself above the under sheating. He just made me laugh because I was not aware I was driving with a loose rock. Moreover, he did not charge me for their services because he was looking to have me drive safely. The overall experience was really great. If I knew the agent's name, I would also give him a recommendation. Wonderful place to get your car fixed. read more

Cannot say enough about the service and care from the people working here. They've gone above and beyond each time, outside of the work being serviced on my car. As someone new to the Raleigh Triangle Park area, I was nervous about finding a business to service my car. They have made me feel like family each time I've been here. read more

do not take your care here they are a bunch of crooks! my husband took our car here and they kept it for two days and when they called him to pick it up they told him it was fixed and it was not. they called the police on my husband because he became upset. i called the headquarters and kevin told me that the supervisor vince would call me two weeks go by and nobody called me. when i disputed the charge they told my bank that they fixed the car (they had not). i called them back and let them know that i would be filing a law suit against them the first thing in the morning. i would give these crooks less than zero stars if i could. read more

Worst Auto center in Cary region. Never step in to this store. They don't have an appointment system and all they give is false estimates about the repairs and pick up times. read more

Employees in waiting area... unless you breathe out of your chin and not the holes in your face, put your masks on.

Took my car, which was functioning perfectly fine, in for a simple oil change and tire rotation. Took it in literally right as they opened on Saturday because I know how packed it can get, which didn't matter because they still weren't able to get to my car until Monday. Whatever, I don't care about a wait as long as the service is good and I can trust them. Somehow the people here managed to break my car during this simple service, and now my car is smoking whenever I drive it. Now either they really are just that incompetent and careless that they managed to screw up something a simple as an oil change OR they did this on purpose to milk more money out of me! Either way, I have to go find another mechanic to fix my vehicle because I simple cannot trust the slimy people that work here. They're lucky I don't demand my money back. Never using this place again. read more

Matt and his crew. Thanks fellas, great job on my $$$ repairs. My ride was a whole new experience after fixen my rear tie rods. Folks, if your in the Morrisville, NC area and need auto work? PRECISION AUTO is the place. First come, first served, opens at 6 AM. My car, a 2007, new lease on use and safe drive ability. Almost like new...AGAIN, Yahhhhh! read more

Be careful with this bunch. I bought my car in to get tires rotated and they tried to tell me that I needed 4 new tires and breaks. When they said I need breaks I knew I would not do business with them. My son had taken my care to get breaks about two weeks prior. At that point I very politely said thank you and I got out of there as fast as I could. When I took it to another place to have my tires rotated. They rotated my tires and said I did not need new tires or breaks! read more

I've been coming here for several months and have been really impressed thus far. The managers have been very professional, the prices have been reasonable, the service has been relatively quick, and the atmosphere while you wait is terrific. In fact, I've chosen to stick around and get work done long after my car has been serviced and out of the bay because it is such a comfortable place. It has been very generous of the managers to honor coupons that they have out in the market that I didn't even have. All in all, this seems like a very reputable shop that is efficient and works hard to treat their customers well. I will continue doing business here and would recommend then to you. read more

(Review for oil changes only) I stop here for oil changes often for both my cars. They are pretty good at getting our cars in and out early. They don't do appointments which can wake in your favor if you are absent minded or an unorganized person :p Their staff have courtesy and are professional. Like every other auto care services out there, these guys do recommend stuff to your old car. However, what sets them apart is that they don't push it down your throats. Say it once and let the customer take a call. Tip: Check their website for coupons. You don't have to print them. Just show them on your phone. Bottomline: Good service for very reasonable price. read more

First impressions are important, and I think Curtis understood that today. After finally getting my car up to par for inspection, I decided to take it in to Precision Tune Auto Care for the first time. This location is very convenient for me, so it was important for me to give it a chance and check it out. The interior of the waiting area is very nice. Clean as well. There's a coffee bar, a soda vending machine, a candy dispenser, a PS3 for the kids to play while the adults watch the game on the other big TV. Curtis greeted us and took our information down in a fast and speedy manner. But I wonder if all this speed may have tripped up the overall process of business today. Read on to find out what I mean by that. He told us that our car would be in and out the door in less than an hour. My wife and I were pretty impressed to be getting a service estimate time like that at around 2pm on a weekend so when we left in our other car, leaving the car to be inspected behind, we handled our business elsewhere with haste, because we were under the impression that we'd get a phone call about the car at the shop at any moment. We did not. Even after an hour passed, there was no call. We eventually get back to the shop and to my dismay, I notice my car is still in the same spot I left it. Sure, they could have serviced it and parked it right back, but that isn't the case. We entered the waiting area and stood at the counter. Curtis came in and asked us our last name and we answered. He began searching for our paperwork. Exited into the garage, came back to the waiting area, went back to the garage and back to us. He mentioned to us that he could not find our paperwork, or our car key. We asked, "Has the car been inspected?" to which he replied, "I don't know unless I find the paperwork." So we wait more. Eventually, he finds the paperwork. But no key. So they lost my car key. He and a few other employees are searching for it to no avail while we sit and wait. Eventually my wife gets the idea to give them our one spare key so they can just get it done. They accepted the key, pulled my car in immediately and the inspection itself was finished within 10 minutes alone. Did they ever find my car key? No. If I did not have a spare, my car would have been stranded. If I didn't have another car, I would have been stranded. Luckily, my car finally passed inspection. Curtis accepted responsibility for the issues caused that day and apologized kindly. He did indeed offer to compensate us for the lost key by offering us to come by with a receipt in hand for a duplicate and he would pay it. This is a good shop from what I can tell. But it wasn't a perfect first impression. I can't truly mark them down them because they did everything they could and should when an accident like this happens. read more

Untrustworthy, predatory, & very poor customer service! Held my car hostage claiming a leaking rack & pinion needed replacement ($1400) to pass inspection." Car shops have bad reputation on trust so why call a car shop untrustworthy? Because this shop is among the worst & because of severe lack of customer service. I was told there was a leak under the boot that covers the rack & pinion (power steering). The two mild drops hanging on the boot did not look wet. There was no trace of leaked fluid on my driveway or garage, so the leak had just started or was very minimal. The manager stated that the car failed inspection and then quoted me $1400 to fix it. I said I'd get back to him, shopped around for the part and found out I can buy it at AutoParts bringing the total cost down to around $850. But then I started doubting the whole leak claim and brought the car to the Lexus dealer. The mechanic who did the inspection on my car happened to be the guy who actually teaches the NC inspection class. He passed the inspection (shocker!!) but with a note to pay attention to a mild leak from the rack & pinion. "It may need replacement soon." I called Precision Tune to get a response. The manager stated, "the law is very clear, if there is a leak, it fails." So I looked up the law. In short, nowhere does the law mention the word leak about the steering mechanism. It says ... a) the steering mechanism is part of inspection b) it's a violation to issue a pass without actually inspecting it, and c) the steering mechanism [...] shall be maintained in good working order, sufficient to enable the operator to control the vehicle's movements and to maneuver it safely. The word "sufficient" puts a lot of grey matter into this subject. And car shops love making it all black and white, or rather all black! I returned to Precision Tune to get a statement. The manager said rudely: "maintained in good working order means no leak." Me: "Why would the guy who teaches the NC inspection class pass it?" Manager: "I need to get pictures of your car and prosecute the Lexus dealer for giving you a pass. If I said a leaking rack and pinion passes in class I would have failed my class." He gave me a business card with the corporate # as if to say, "I don't care, call corporate." I was courteous, did not raise my voice, did not ask for money back, just wanted a response on the claim about the law being firm on leaks. All I got was a loud and childish response like a defiant toddler who has done something wrong and is trying to hide it. So see for yourselves and draw your own conclusions. NC Law on Steering: § 20-183.3. Scope of safety inspection and emissions inspection http://www.ncga.state.nc.us/EnactedLegislation/Statutes/HTML/BySection/Chapter_20/GS_20-183.3.html (4) Steering mechanism, as required by G.S. 20-123.1. § 20-123.1. Steering mechanism http://www.ncga.state.nc.us/EnactedLegislation/Statutes/HTML/BySection/Chapter_20/GS_20-123.1.html The steering mechanism [...] shall be maintained in good working order, sufficient to enable the operator to control the vehicle's movements and to maneuver it safely. § 20-183.7B. Acts that are Type I, II, or III safety violations. http://www.ncga.state.nc.us/EnactedLegislation/Statutes/HTML/BySection/Chapter_20/GS_20-183.7B.html (b) Type II. - It is a Type II violation for a safety self-inspector, a safety inspection station, or a safety inspection mechanic to do any of the following: (1) Issue a safety electronic inspection to a vehicle without driving the vehicle and checking the vehicle's braking reaction, foot brake pedal reserve, and steering free play. (3) Issue a safety electronic inspection to a vehicle without raising the hood and checking the master cylinder, horn mounting, power steering, and emissions equipment. read more

Despite the positive reviews I found on this place, I ended up being disappointed with the service. This company tried to perform a duplicate diagnostic and charge me twice. I declined any additional services from them. When I picked up my car I found grease footprints in the driver side floor mat and edge of door frame. The one positive remark I have is that the employee working at the desk was helpful and kept me updated throughout the time my car was there. Overall though, I had high hopes for this auto shop and just wish they would have lived up to their previous reviews. read more

Precision Tune Auto Care - Oil Change Stations Near Me - Morrisville, North Carolina

I needed two new front end tires, they busted out my tail light and cracked my rear bumper. Then they lied about it.

We took our car in for a state inspection. They told us there was a problem with the exhaust system that needed welding. Then they showed us some fluid, which they claimed was a leak in the steering fluid. They claimed that the entire power steering system needed replacing, and quoted us $1,571.20. We don't have that kind of money, and we were a little weary, so we drove it out to Pittsboro to a mechanic we trust. They told us the power steering problem was complete bullshit; there is no problem with the steering at all, and the fluid is full. We can't prove it, but we suspect someone flicked some oil up so they could point to a fluid and claim it was steering fluid. Our mechanic in Pittsboro welded the exhaust system and did the state inspection; the total bill was under $70. Precision's quote had us down for $135 for the welding alone, plus the $24 for the inspection. So even if they hadn't invented a major problem, their "service" still would've been twice as expensive as our other mechanic. Even giving them the benefit of the doubt, that mechanic was completely incompetent at diagnosing the problem. You should be damn sure you know what's wrong before you charge someone $1500 to fix it. It seems much more likely that he was trying to take advantage of us. We had hoped to find a mechanic in Morrisville, now that we live here, but this is clearly not it. Apparently we'll be making the drive back to Pittsboro until we find someone closer we can trust. I suggest that others be very weary of them. Get a second opinion, at least, before you get any work done here. read more

Love this location. I have been through 4 Managers at this location and the current team is by far the best. Tom (the owner) and Brandon make an incredible duo. They are not only personable, but are always working to get customers the best deals. They have never once tried to up sell myself or my family. The technicians are also just as pleasant. The free shuttle service is a blessing. They will take you home and pick you up. Even took me up the street so I could grab lunch while waiting. The driver has also been around for years and is wonderful. The prices are excellent, they even price match on tires and possibly other things. 5 stars because I don't even trust my dealership as much as I trust these guys. Lol! read more

I called Precision yesterday at 4:00 because my 17 year old daughter's car was making loud squealing noises. I talked to Paul, who told her to bring the car in and they would look at it. She brought it in, and before I could get there they had tightened a belt. She drove the car and there was still some squealing, and she brought it back and they took it in the bay and tightened everything up...no more squealing. Turns out the last place that had worked on her car had put the engine back together badly. Surprisingly, Precision wouldn't take any payment even though they spent quite a bit of time working on her car. Everyone there was very kind and professional. I'll definitely be bringing our cars back there. read more

Visited Precision on a Friday evening at 5:00 pm for Car Inspection. Walked out of the place at 5:30 pm with all done and no hassle. They are very courteous and have a nice waiting area. Price was $30 for the inspection and state fee was included. No extra charge for window tint inspection. They have earned my 5 stars for the speed of service. read more