I'm not a mechanic nor am I certified in any way or form, but I am mechanically inclined…read more Regardless, I make sure I'm upfront with any shop I bring my vehicle to and I've learned to not expect that in return because of all the issues I've had in the past with other shops. I assure you honesty will you take you far and this shop goes above and beyond. It actually warms my heart to be in the store even waiting and hearing them deal with customers. Because, it shows me everyone is being treated the same way. I've only been to this store once and for my very first time being a customer it is very- very difficult to find a shop that is honest with its customers through and through. The customer service alone is 5* I've only brought my vehicle here once and as long as I haven't repeatedly came back to this shop for multiple issues for the exact same thing due to negligence I can assure you I'll be editing my review. I have an older car 2002 Honda and I can assure you I'll be bringing my vehicle here from now on.

I brought my BMW in for a full inspection and service. 2018 SUV model that I can't tell you the…read morename of. I'm impressed with the professional inspection report link that came via sms text. Gave me a great rundown and something concrete to use during my conversation with them. The associate (Phillip, manager or partner?) on the phone answered all my questions and I am pretty sure I didn't pay the girl tax. The prices are fair and there is clear communication. My car looks and feels great. Now I need to get it detailed. Highly recommend!

They charged me $79 just to check my wheel alignment! And I waited 1.7 hours in the old waiting…read moreroom, with no TV, just nothing, but having to be subjected to one of the clerks shout & scream & curse on the phone with a customer, for a good 25 minutes or more. Very disrespectful to me. I was only customer in waiting room. They did not align it, only supposedly checked it, then charged me the price of an alignment ! Greedy but not smart or caring.

Basic oil change. My 2nd-3rd time here. They changed the oil, checked air pressure in my tires,…read moreand had a few suggestions for car maintenance (a print out). The suggestions were appreciated, and I was not pushed on them. They have free coffee and WiFi.... I was in and out in about an hour. Reasonably priced and friendly staff.

Went in for tire rotation and alignment services. Service was efficient, fairly priced, with…read more Donnie providing very useful information regarding future services. Highly endorse this family owned business.

Great Work Had the brakes done on the van... I really…read moreappreciated the quality and the fact they didn't try unnecessary up selling ... Go

I've been to this business before and gave them a positive review the first time. I want to…read morereaffirm my recommendation because they are a quality establishment with friendly and helpful staff. They previously diagnosed and repaired a strange electrical issue with my VW. Last week, I brought my car in because the gas gauge wasn't working--it was stuck on empty. They identified the issue and fixed it. Later, I noticed a problem with one of the parts they installed, so I brought the car back this week. They corrected the problem at no charge, as it was covered under their warranty. I would have been upset if they had charged me, but they handled everything professionally.

Clay the owner of Auto service center is very honest and his mechanics do excellent work. We…read morethought our transmission had something wrong with it so Clay drove it twice and found nothing wrong so he saved us about $5,000.00. We have known Clay for over ten years and he continues to be the best and most honest owner of an auto service center. He always exceeds our expectations and he relieves us of all anxiety when we have car trouble. Obviously we do not hesitate to recommend him to anyone who is having car trouble. Thank You Clay and Kenny Dr. P

The customer service is incredible! I walked in not really knowing what service I needed but that I…read moreneeded one. I dropped off the car after inspection got a phone call to go over the results. The thoroughness of the call made someone who isn't a car person understand what was going on with the car. They're honest about what needs to be handled and what can be held off unlike most places that want you to do everything all at once! I'll definitely be coming back for regular services and recommend to friends and family! Thank you Napa Norcross team!!

I initially loved this shop, mainly due to the apparent kindness and courtesy of the front-desk…read morerep, Paul, and gave them a great review. Started using their repair services exclusively after January 2026. Great initially--but then I noticed several things. First, their initial really "quick" services began to take longer and longer the more I used them. Second, the repairs always seemed to either not last or generate a "new" repair. Third, repairs began to ALWAYS be approximately $1000 per visit--no matter what was wrong (different things with each car). When a last repair failed after just 10 days, resulting in my husband's older vehicle nearly overheating when their (plastic) NAPA part broke (again) and lost all its antifreeze, it took an exceeding long time to get them to replace it, and I learned why: they told me "other or new customers had made appointments" and they had to serve them first! So--a new customer was more important to them than an established customer -- especially when it was an under-warranty repair which would cost them money instead of making money. The final straw was when the vehicle was in for almost two weeks for alternator repair--and they ordered and put in two rebuilt alternators--neither of which worked. They told us they were having trouble finding an alternator for such an old vehicle (2005). Meanwhile, my husband had no vehicle to get to work. Since he'd been considering selling the vehicle anyway--even just for parts--and had gotten a quote to do so, I discussed with them what the cost for their labor ONLY thus far would be, as we were considering aborting the repair and having the vehicle towed to the place that had given us an offer on it. A price for just the labor thus far was given me on a Friday, and at that time I was told the vehicle STILL had had no work done on it (other than the removal of the parts necessary to get to the alternator) as they were still waiting on a third one. I left a message on their phone to TERMINATE the repair, that we just wanted to pay the labor, and to call me first thing Monday morning. When 8:30 am Monday arrived and they still had not called (they open at 8) I called them. Paul had not yet listened to the messages, but now he was very evasive as to whether the owner ("John") would ALLOW them to terminate repair (per my DIRECTIONS!) and just charge us the labor cost. He said he'd call. He didn't call till around noon--and NOW it's "We've got your car ready!" I said--"You mean you repaired it?" Paul "Yes, the alternator came in and we installed it." I said, "After I verbally and on your answering machine TOLD YOU TO SUSPEND THE REPAIR?" So instead of the much lower cost of labor-only, now we were on the hook (since they had gone ahead and DONE the repair, against my verbal instructions) I was on the hook to pay the full cost (another $1000+). I knew they had our written consent to the repair so legally they had me--even though ethically this was wrong as I'd TOLD THEM TO STOP. When we (finally) got the truck back, for the first time they left it in really bad shape--no grease-papers on the floor or seats so grease ALL OVER BOTH, plus they left a cover off a fuse area and the hood support rod was hanging loose instead of being fastened down--where it could have easily gotten into the fan or punctured a radiator hose. They also painted the hood of a truck I owned in the summer and re-attached some trim on the sides--and I noticed today the TRIM IS COMING OFF--after only a couple months! I cannot in good conscience recommend this shop any longer, as I have found them untrustworthy. I am going back to my previous repair shop, which serviced the very same vehicles for us for more than the past 10 years, and with whom we never had any of the above problems.

One of the few reputable shops that work exclusively on Honda & Acura. If I never have to go to the…read moredealership this is where I will take my Honda without hesitation. If you're reading this and have a Honda/Acura and need service look nowhere else. I think you get great value just from the customer service alone. The service is also wonderful I like the information they took the time to put about the status of the battery and condition of tires. Value information for any driver. I have the utmost confidence taking my vehicle here and that it will be treated with care. The only thing I can think of that's a con is the time available to be scheduled, but that's because it seems they always have work going on! The way I look at it. That's a plus in my book. Hidden gem.

I have been taking my vehicle here for years and they have always been prompt, honest, and fair. I…read moreappreciate the fact that when something with my car seems strange or atypical, I can have them check it out, and tell me what they find. Frequently there have been issues that needed to be addressed--but were not at all urgent, and they told me that. Great people, great service!

First time customer at Tenku. My car battery died yesterday, so I called and brought my car in the…read morenext morning. Kwan was responsive, great at communication, and the service was very swift. I will be visiting Tenku from here on out for my car maintenance and recommending others to come as well.

Brought in my Hyundai Genesis in for some repair and maintenance work. Final bill was less than the…read moreestimate. No extra shop fees, no disposal fees, no fake charges that dealers add on to your bill. At Tenku Auto, you get to talk (including instant messaging) to the person doing the repair, unlike at a dealer where you have to talk to a service advisor who is trying to rip you off. Kwan is a highly knowledgeable and highly skilled mechanic. Tenku Auto gets my highest recommendation.

I drove to Alpharetta, GA from CT to visit my mother and had warning lights come on half way…read more(Roanoke, VA) indicating that my oil pressure was low. I put a quart of oil in and finished the drive. Then dropped my truck off at AMS the following morning. They had a heck of a time finding the leak, but ultimately did and made the repair...keeping to their original estimate despite the fact that I know they spent much more time than originally anticipated to identify and fix the problem. Good guys. Kept me apprised of progress throughout. Truck runs great.

BEWARE! I've been a customer for years and had historically been very satisfied. Recently however,…read moreI have lost trust in them. Some things were small, committing a turn around time on vehicle and then once they had my car, learning there was a significant delay because they did not in fact have the parts they need. Most recently, I went in for a routine oil change. They called to say my car really needed new break pads and strut replacement, for a total charge of $4,000. I decided to take it to a new local (5 Star Rated) service station. They took their time showing me under the car, why I needed none of that suggested work. I have officially moved my business.