Lenny and the crew are appears amazing even when unexpected emergencies occur...they do everything they can to get my car in and serviced.

I had an awful experience with the Precision Tune on Hixson Pike. Precision Tune substituted non-OEM parts on me without my knowledge. Lenny claimed it was the right part, but later the Nissan dealership's mechanics identified an exhaust leak into the passenger cabin as a gap between the non-OEM part that was allowing the exhaust to escape containment. It's hot gases under pressure. A gap is a failure in that scenario. I have photos of the soot from the leak clearly outside the containment area and a photo from the dealer mechanic of the gap. So what happene? Did the Prevision Tune oil change tech just bolt on a non-OEM part and say "Oh well," or did he just not even notice the gap. Precision Tune on Hixson Pike refused to do anything at all to make this up to me despite all the times Lenny claimed to be my friend. Watch out for people who are only friendly to you when they're taking money from you but turn their back on you when you need them. I'm out a lot of money from the non-OEM part that got substituted without my knowledge plus the high labor charges Precision Tune hit me with. People that smile in your face when the going is good and then get angry against you and turn their back on you when you need them are not the kind of people I can trust. Do what you want, but I'm going to avoid Precision Tune on Hixson Pike. I'm out over a thousand for nothing and found out today that Lenny is a fake nice guy. He's really friendly when he's milking you for cash, but in my experience he's a surly jerk when he's not working you for some cash. Which Lenny is the real guy? Is the owner any better? read more

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Lenny tried to scam me. Threatened me then begged like a dog for 50 cash under the table. under the "no surprise act" it's illegal to preform a service before telling the price. Lenny said nothing about any charges when I needed my battery tested. Then came back and tried to charge me 100 dollars for a test. Without ever telling me there would be any charge or they were preforming any service. Then when I said that's illegal he begged like a dog for 50 under the table. What a scumbag. Don't go here. Also tried to sell me a new battery when my battery was fine. Long story short: tried to charge me for stuff I never agreed to. Clearly tries this scam often. Guys like this should be in jail read more

So I'm from out of town and needed new tires, my wife called around to more than a half dozen places and could not get a straight answer from anybody until we talked to Lenny at Precision Tune. He was very knowledgeable and sympathetic to our situation and found us the perfect tire for exactly what we needed! He was able to get us right in and on our way again with tires at an affordable price. Thank you guys so much for all your help I wish I didn't live 150 miles away!! read more

The dealership held my car for 2 weeks and then refused to work on it because it was "too rusty." My friend recommended Precision and it was a completely different experience. Lenny at the front desk was AWESOME! They had our car out in less than 24 hours and it feels brand new. We will definitely be coming back anytime either of our cars need work. read more

Manny answered the phone and was ready for my questions concerning an oil change and possibly using a Groupon. He was friendly and seemed to offer some good advice, but then wandered into the reason his margins were tight. "Oil prices and gas prices have skyrocketed since Biden became President", Manny quietly railed. "And these tariffs that the Biden administration imposed have really hurt" (apparently, personally). I'm not sure why Manny choose to politicize my potential oil change, but there it was, in all of its dis-informative discomfort. My thought was that if Manny and his crew got basic news reports upside down and sideways, what kind of service could be expected? Maybe they do in fact know their oil changes better than they decipher world information, but I wasn't willing to take that chance today. read more

The most amazing service I have ever received at an auto shop. Being a woman going to a car shop is always a little intimidating, you never know if they're going to upsell the product ( happened before) employees will be disrespectful or make you uncomfortable.. Lenny possessed the most respectful comfortable experience I have ever had. Truly a wonderful human being and made me smile. The oil change took less than 20 min and I will be back just to visit Lenny. The man deserves a raise. Wonderful service read more

Precision Tune Auto Care - Precision auto care - Auto Repair Near Me - Chattanooga, Tennessee

So this company is one of those bait and switch companies by far on Groupon. Don't buy the Groupon and don't come here. Why? First you can get an oil change with no special discounts or codes needed at Walmart for the same price or cheaper than their "special deal" Groupon oil change with zero hidden fees. Also beware! You'll end up spending more money here! Watch what they do to just about every customer. Groupon for $xx.xx (you think wow great price, great deal!) Nope, then when you check out they tell you you needed "a little more oil" than the Groupon covered, plus your filter was magically special and costs more too. Read other reviews. They are scammers! Second, this is a scam company! I experienced this personally. They tell you there are problems that are not there or are a complete lie! They told me that during my oil change (which cost me another $43 magically ON TOP of the special deal Groupon I already paid for, of course) that they found an antifreeze leak! Go figure right? I check my fluids regularly (maybe I'm weird but I really do) and my antifreeze fluid never moved a millimeter. No joke. So I'm super skeptical because I know the fluid level has never moved after the car has been "off" for 30 minutes or more. I didn't say anything, I played stupid and was like oh no, I'll come back one day! (They still had my car, I didn't want them to do anything to it). Just to make sure that THEY didn't do something to my car. I took it to my dealership since it was under warranty. They said everything was fine. Again, I monitored my fluids after the fact, never budged a millimeter. Lies, more lies! I would really hate to know of whom they have really taken advantage of. I would love to see these guys busted with a fake old lady customer in an undercover way. That wouldn't be hard to do based on the other reviews here. They need to get caught. Shame on this company. read more

I am happy to recommend this Precision Tune location. There are others in Chattanooga but they are not all alike. Use this one! They work efficiently, and as others have said, Lenny is in charge and has an excellent rapport with customers. read more

Exemplary customer service is essential in any business. Lenny was fantastic in taking care of me. I purchased a groupon certificate for an alignment. I came in, he immediately took care of me. I didn't wait long at all. I will come here again in the future, when I have a need for my car. Keep up the great work! read more

My daughter who is off at college in Chattanooga needed an oil change. We use precision tune here in Knoxville so I sent her to one there. The manager told her he has a lot of young women who come in and don't know anything about cars so he would take care of her. Without even asking he put in synthetic oil and when he was done he told how much it was she nearly started crying on the spot. Our usual cost is less than 30 and he charged he 80. This guy is a total scam artist. DO NOT GO TO THIS PLACE!!!!! read more

someone broke into my car while I was getting it diagnosed the repair shop never Evan called me to tell me my widow was broken until I got my car back than told me they was not reliable for the damage done to he vehicle because my vehicle wasn't moevable read more

Had a collision with a deer as we were traveling through Chattanooga and we were SO lucky to only be 10 minutes from this Precision Tune. Lenny was so kind and quick to address our issue- the service was good and speedy & we really appreciated his team's help! read more

They are fantastic! Just moved here and we were out scouting areas to buy a home when our tail pipe came off. Tried 3 other shops that wouldn't even look at our truck before stumbling upon Precision. They took us immediately and did a great job for a very reasonable price. If we end up buying in the area, they will be our go to shop. read more

Great visit. Lenny and his team are highly qualified, fast, and saved me a few hundred dollars on my daughters car repair (her car needed a new torque converter and I had been quoted over $2K for the job). The guys at Precision Tune went to bat for me and I saved hundreds of dollars. I highly recommend this shop for any and all repairs they are honest and trustworthy. I highly recommend this shop. read more

I am unsure if this place didn't have Lenny before, but this place is the spot for an oil change. In an out in less than 30 minutes. Groupons are always stellar. $40 for an full synthetic oil change with fluid replacement and clean windows! Never disappoints. He looks out for his customer. read more

We took our vehicle there for some wotk that needed the part shipped from another state. Lenny called us and kept us informed the whole time. His customer service was AWESOME and so far so good on fixing the vehicle. Looks like we found a new mechanic. Gave me a quote on my other vehicle for a tune-up and it was half the price I was quoted by another business. Love this place. read more

Couldn't help but add to this awful string of reviews. Must be new owners or management since my experience was excellent. We had a Groupon for headlight restoration...my wife had her headlights restored by these folks and was so pleased she talked me into it. These guys were professional, courteous and efficient. I tried to have it done last Saturday, called to make appointment later in the day, was told they were covered up and that it would be better if I had it done at another time...no problem, called this morning the gentleman that I spoke to on Saturday remembered me and said to bring it down and they would be happy to knock it out. Headlights indeed look brand new on my 11 year old Honda element. We will not hesitate to recommend or return for other auto repairs in the future. read more

Worst place to change oil! I went there to change oil on my new car and they were first who did it. In about 3 months i went to another place closer to my home to change oil and guys there couldn't do it saying previous shop (Precision tune auto care) damaged pts cap so they can't open it! Than-more! I called to precision care to ask what to do with this and Lenny who was on the phone started saying i went to place where people don't know how to open cap! Seriously? I went to walmart where i changed oil multiple times on my old car! Surely they know how to do it! I told lenny why would somebody refuse to earn 50$ because they don't know how to open a cap?! Surely they would find a way to open it if they could! And he told me like come here and we will change your oil (and put back old damaged cap?) But after this awful service i don't want to go there! Lenny was very mean and didn't suggest anything to solve this problem and was refusing their fault! Nor i heard something like we are sorry etc.! And then he just hang up the phone! It is very unprofessional to treat your clients this way! Now i have to buy new cap and find somebody who would take old cap out! CUSTOMERS BE AWARE!! Don't go there! read more

We use PT for oil changes and light repairs but they totally BOTCHED a fluid change which destroyed my radiator. It would have been nice to have a little antifreeze in the system but it was 90 percent water. Thanks, Lenny. It poured out clear from a corroded radiator. Fire the guy who mixes your coolants as well as your wiper mix. The pennies he saved you cost you my business. read more

I should've listened to the other reviewers, but of course wanted to give this location the benefit of the doubt. DON'T BRING YOUR CAR HERE. The manager honestly reminds me of an actor that plays a role to hate their job and be rude to every customer. I have been going to Precision Tune Auto Care for years at the Nashville location. I live closer to the one in Hixson, but would normally go to Hamilton Place, but today was the LAST time I made this trip. Save your time and energy and go elsewhere. This place is a dump read more

DO NOT SEND YOUR CAR HERE. Went in to change my catalytic converter (which took them almost 3 hours to work on because they didn't even get the right size). Now a few days after driving it, my car started making a rattling sound and I had just bought this car 2 months ago and it never made this noise. Took it back in and the "owner" kept claiming it wasn't their fault and insinuating I was trying to get a free repair, which I wasn't. He was extremely disrespectful and no courtesy at all. I was just trying to find out why and what was wrong with it. Come to find out, my other catalytic converter went "bad" and they failed to tell me. Funny how it goes bad within days after I took it here..hmmm. My car never sounded like this before I took it here and now I'm going to have to dish out more money to fix it (and I'm taking it somewhere for sure. Will be interested to see what they say about it..) So, if you want to spend more money than you expect and want your car to end up with more problems, by all means take it here. Otherwise, stay far away from this hell hole. read more