All of the artists here are individually talented and kind people. Isaac is about 50 years ahead of…read morehis time and has the skills to back it up.

Preface: whenever I'm unhappy enough with service to leave a less than stellar review, I take a day…read moreor two to figure out if I'm just frustrated, or the service/experience was legitimately bad enough to warrant that review. I'm super glad I did in this case, since a friend pointed out something I hadn't realized. I came in based on excessive amazing reviews of both tattoos and piercings. I went in initially on Saturday evening spur of the moment, but was told the piercer had just left for the night and wouldn't be back till Tuesday. That's what I get for not making an appointment or calling ahead, but like I said, spur of the moment. They told me she'd (Karina) be back Tuesday. I figured if they're referring to a single piercer, then she presumably has experience with this piecing and decided to come back Tuesday. So I went back on Tuesday. I called ahead but didn't get a response. To their credit, I got a call back after I went in 20-30 minutes later and they had been packed when I came in. I guess Karina is the only piercer that does the bridge piercing, so after she cleaned up, I came back and she prepped my face for the piercing. Maybe she could tell by looking that I had the anatomy for the bridge? Idk. Then she put the marker on my face and let me check the placement and had me lay back. She didn't even offer to let me see the piercing first, I had to ask. She was intending to use a curved barbell, despite many other piercers advocating the straight one to avoid changes in tension, to prevent gravity from pulling the curve downward and making the claim of reduced tension redundant, and mitigating rejection risk. I believe the piercers that I've followed online, blogs, Instagram, and tiktok. I don't think I can do research and know more than a trained professional, so I read what the professionals said. When I asked for a straight barbell, she seemed frustrated and claimed she didn't even have any straight barbell options despite having a full container of barbells labeled as such and insisted that she's been piercing for 19 years. (Idk their gauges but it was definitely unbelievable considering the boxes were labeled "straight barbells") I'm not trying to negate her experience, but I felt very judged for both wanting to know and having an opinion on what went into my body. If I want to mitigate rejection risk, why should that option be judged? This is a piercing I'd like to keep. It wasn't until I called my second option for the piercing and was asked a few questions and told the pricing that I realized none of that had been discussed at West End Tattoo & Piercing. I even had to volunteer my medication list as described in the paperwork, since no one asked. I wasn't told their pricing before she intended to pierce me. I don't know what the tattoo process is like here, since I've never been for that, and I definitely verified the other location pierces with straight barbells. Lesson learned. I will say everyone was friendly and welcoming until I questioned the piercing jewellery, and the decorations are awesome, but I won't be back, even for a tattoo. Added after reflection: omg, no one spoke to me before any expected piercing about after care, possible migration/rejection, other risks like scaring, etc. I hadn't initially recognized that lack due to my own research following other piercers, but recognizing it now is terrifying. 2* because they were very welcoming when I walked in, and willing to squeeze me in without an appointment.

If you're looking to get a piercing, river city is the place to go! The staff is top-notch. I have…read morebeen here several times and am always so impressed by the professionalism, efficiency, and friendliness of the piercers! They've always been great about explaining the process, answering any questions, and going over the aftercare instructions. I love that they take the time to check, and then double-check, that the location/sizing of the piercing is correct. The rooms are all very clean-- and private! I definitely recommend RCT for your next piercing.

Tattoo shop seemed clean. Decor was cool. Seating was average - not comfortable for waiting long…read moreperiods of time. Street parking available. A friend recommended this place so we went here. They put my name on a list. They called me up to confirm what I wanted and what I was getting then they told me to take a seat and wait and proceeded to ignore me. Other people who came after me got their piercings or tattoos done. Ended up probably waiting 4 hours of back and forth and ended up getting the tattoo done at another shop. Save your time and go somewhere else.

I went to Heroes & Ghost piercing to get my conch pierced. Expensive, but Joey was very good. He…read moreexplained everything and was gentle and kind. I also like the jewelry selection. I'll go back, no questions. Sometimes it's worth it to pay extra. Preciate your customer service. Pain level- 4/5-10. And it was only for a second so good deal. I love this, it's probably my favorite piercing. The guy at the desk answering all my questions I didn't get your name, but thank you very much as well ! 4 stars only because of pricing.

I had my vertical labret pierced here! Just stopped in earlier tonight to downsize the jewelry…read more Both experiences were great. The piercer Joey was very considerate. They communicated well with me and really made sure we were happy with the placement before proceeding. The space was clean and had a great vibe. I look forward to going again for my next piercing!

My daughter wanted a tattoo for her birthday so we headed to Lucky 13 around Noon on a Saturday in…read morehopes we could beat the crowd. We went to Lucky 13 a couple years ago and really enjoyed the experience so we knew this was the perfect place to go. As soon as we walked in, it was pretty packed. I planned on getting a piercing but when my daughter and sister consulted about a tattoo, they were about 5-6 people ahead of them but they put their name on the list in hopes it wouldn't be too long of a wait. The piercing area was a little busy but the wait wasn't long at all. The majority of their piercings are $20 so I decided on the Forward Helix and my Third Ear Lobe piercing. My piercer was great and made sure I liked the placement before piercing my ears. While we waited, I also bought new jewelry for my Naval, Tragus and Rook piercings, which they changed out for me. With jewelry being only $10, I felt like a kid in a candy store lol. Unfortunately after about an hour, my daughter and sister didn't move up in the wait list so my sister decided to get a Tragus and Second Ear Lobe piercing and we decided to leave. The service at Lucky 13 is great and with it being a pretty popular spot, expect long waits for tattoos! They open at Noon on Saturdays so definitely be there as soon as they open to avoid long waits. I absolutely love the pricing of the piercing. For $90, I got 3 piercings and 3 pieces of jewelry. Definitely check them out! Update: My Forward Helix jewelry did fall out after about a week so make sure the jewelry is very secure before leaving.

Very accommodating to your vision. Honest about what can be done and what can't. Left the customer…read moremake the decision. Not trying to alter your decision

Dave Zobel is pretty much Jesus with a tattoo gun. He's always taken good care of my fiance and me…read more All Zobel all the time. No artist compares. Zobes for life.

My favorite part was when another artist said "think of bob ross!! Happy little accident!" as I'm…read moreliterally sobbing on the table

when i go to graffiti ink, i always have and always will go to ed. hes done 5/6 of my tattoos and i…read morelove each one of them. the shop is clean and has music playing, the atmosphere is just nice overall.

The piercing itself was fine. What you'd expect from a kiosk place. The problem I had was with the…read moreupcharging. The website states free piercings with purchase of earrings. I chose a pair for $88. My bill was for $137. When I looked at my bill later, they charged $95 for the earrings, another charge for the protection plan, and another charge for cleaning solution. I did not at any time request the solution or a protection plan, nor was I asked if I wanted it. I would have said no to both. Be careful if you decide to go there.

Jewelers are kind and courteous. Also, good with kids. Overall, they provide exceptional guest…read moreservice. I would highly recommend this location over all other locations in the Richmond area. I live 45 minutes away, it's worth the trip. -- Loyalty -- If not from overseas, our family gets our jewelry from Pagoda (5+ years now). Only problem I've ever had with the Pagoda company is their change in earring back pieces. Seems the current ones are cheaper quality than that of which they had few years ago. Always get coverage it's reasonably priced and helps in case a manufacturing error occurs.

got my eyebrow pierced here, no regrets. i always forget the piercer's name, but she's the girl…read morewith dreads. she's awesome, gets straight to the point, and very informative. its been 3 weeks and i've literally had no issue with my piercing. i imagine its more busy here on weekends. i came here on a weekday noon so my service was quick.

Tina is an incredible piercer! I have gotten my VCH, Nipples & Navel pierced by her. She is a true…read moreexpert. Her manner is warm, professional and calming. I appreciated the time she took for perfect placement. She talked me through the process step by step. The process itself was quick and as close to pain free as you can get. My healing journey has been smooth and without issue. I had a great experience and highly recommend.

We came back for Max on our anniversary and are so happy we did! The shop is still just as clean…read moreand welcoming as remembered. Max did an awesome job, just like last year. See you again next year!!

They close at 8:00pm I came in at 7:40 for a piercing, no where on there website does it say they…read moredo the last piercing at 7:30, ridiculous

My best friend and I went in for matching tattoos. They had a serious personal meaning and we…read morewanted to get it exactly right. The staff was really friendly and helpful. No one judged any ideas we had and they made sure to remind us that we should not take this decision lightly. If we didn't feel absolutely happy with the sketches he would keep drawing them for us to see and we could always leave no harm done. I appreciated that they weren't pushy about how we should do it or just to decide something. The artist spent a good half hour revising the sketch with us. In the end we found the perfect artwork adjusted slightly for each of our taste and ended the day with our matching reminders. Highly recommend this place for artist who care about you and share their knowledge and experience regarding the design you want.

Late reviewing this, but it's stuck with me... Years ago I had an appointment for a tattoo that I'd…read moreput a deposit on. I was on my way to the appointment and called to let them know I was running late after leaving work early. They told me I'd need to reschedule because they had computer issues and lost all their appointments so my artist was currently working on someone else. I never got my tattoo or my money back.