Staff is knowledgeable, caring, polite and professional. Great selection of eyewear and they perform my annual check up with ease.

I came here to get my 18 month old fitted for glasses, which as one can imagine, is an unpleasant experience for everyone. Despite my toddler refusing any help, Bernadette and staff were all patient, understanding and helpful. We got her glasses pretty quickly after ordering. They fit great, and she actually enjoys wearing them! read more

One star because the optician was very professional. After over four months of trying different lenses (they kept sending them back to the lab for correction) I asked for a refund. I had ordered two pair of glasses, one for reading and a progressive pair. They never got the prescription right for the progressives. And I never got the reading pair. Their return/refund policy has a 20% restocking fee. They would not reduce or waive that fee even though the progressive lenses were never right and I didn't even get the reading glasses. How can you charge a return fee if the customer never got the glasses in the first place? I learned an expensive lesson: always check the return policy. This business is not concerned about customer satisfaction or loyalty. read more

First, I'm giving one star for their Optometrist, who did a great job with my eye exam. I would award more stars but unfortunately the sales department royally screwed up my glasses order and then refused to offer any refund. Here's what happened: After the eye exam, of course they tried to up-sell me to get a new pair of glasses even though my eye prescription is basically unchanged. But since through my VSP insurance plan I get one pair of glasses ($150/frame & $200=/- per lenses) per year, I figured maybe I could just get new frames for an older pair of glasses whose prescription is perfect for doing close to medium distance work (i'm an artist & use these glasses all the time.). I ask the sales person if I can bring in the old pair of glasses and have the prescription matched from this old pair to have lenses made and fitted into the pair of new frames that they tried to up-sell me. Simple enough, right? The sales person said, "No problem." I replied "Great, I'll bring them in next week." The the sales person bills me for what I thought were the lenses AND the new frame. Next week rolls around, I drop off my old glasses and refresh the sales person's memory that the these are to have the prescription taken off them and set in to the new frames. She does a measurement and then sends me on my way. I get a call 5 days later that my glasses were ready. I thought, "Gee that was fast!" I stop over to the shop. They then HAND ME MY OLD GLASSES WITH NEW LENSES IN THEM!!!! Worst of all, the lenses have a prescription set for desktop work only!!!! When I confronted them and told them about the screw up, they acted like the directions I gave them were from out of the blue. Then they tried to bill me more money for the new frames on top of what I already paid! (Disregarding the fact that VSP gives them $150 for frames. ) I told them," No. I'm not paying one thin dime more." They didn't apologize for their supreme screw up, nor did they offer a refund. I got my old frames back, but they have the new pointless desktop lenses in them instead of the old lenses. So now I have to get the old lenses put back into the old frames. What a giant waste of my time and money dealing with bamboozling clowns! I've filed a complaint with VSP on this and at least THEY refunded me a credit for getting a new pair of glasses SOMEWHERE ELSE! UPDATE: After seeing my review and finally understanding what I wanted, Precision Eye Care refunded my money and replaced the original lenses back into my old glasses. So I added a couple stars on the review for this. read more

Went in today for my annual exam. I have been coming here for several years and really liked the doctor. Today I showed up for my appointment that I set for three o'clock. The Asian gal at the front desk upon entering ask me what I was there for I said my name twice to her. She said I had you at two o'clock. I said well I guess I won't be getting this done today. She did not ask me would you like me to see if we could fit you in? Or could I look for our next soonest appointment. She watched me turn and go out the door. Well I will be walking out of this practice for good. I have excellent insurance and was a regional manager for 38 years of dental practices. If staff had handled patients in this manner we would not have had patients. Looking at previous reviews it tells the story. Doctor your team needs customer service training. The cost of attaining new patients is not cheap and when existing patients leave you should take note. Hopefully this will happen. Training training training. read more

I'm not impressed at all with the way the staff handled anything. I went in three weeks ago and my vision had changed so much in 4 years that I needed new glasses with new lens. Upon checking out looking for glasses I found the one I wanted and then Michael was the one I had to pay for everything. It took 30 min to checkout as he kept trying to upsale everything even after I kept saying I want the very cheapest over and over. Anyone checking out be aware he will keep on for 30 min before you are done. I got my glasses in one to two weeks and I still saw blurry when I read and I couldn't see clearly. So the lady who does the lens said give it a week or two to adjust you should be ok. Well I waited but nothing changed she then said she would reorder the lens to where I could read. I just went in for the new ones and all that changed was I could see more clearly but the reading part was still blurry. Her solution to this problem was to reschedule another eye exam. Seriously I just spent 800.00 three weeks ago I'm not about to do another exam. They absolutely should have been able to get it right the first time. Just giving my thoughts ahead of time of how this was handled I give them one star because I can see clearly but most important to me is being able to see what I read or write and I cannot do that read more

What an amazing new-client experience I had today! From the quick check-in, to routine eye imaging & exams, to fitting me with my first pair of contacts & teaching me how to put them in & take them out, the whole experience was smooth, pleasant, professional & friendly. I am super impressed by their frame selection, & incredibly pleased with how well they worked with my insurance to maximize my benefits. I can't wait to wear my new contacts, & look forward to going back for a new pair of frames in the future. Thank you! read more

The worst experience ever. Bad exam and prescription. Way off the mark. Requested a re-exam and was refused twice. The Optometrist would not even talk to me. And their eye glasses quote was 700.00. don't waste your time or money. read more

I have been with Dr. Chen for 15 years. Her and her staff are the best. Heather is the best person to helping me picking the frame. Two weeks ago, after I took her suggestion with a new frame, I was not too sure, by trusting Heather, I followed her suggestion. Yesterday, I went to pick it up. it looked very nice on me. Thank goodness I trusted her. read more

Don't trust them they say they will waive fees etc. and don't. Went in for contact exam, only had to get eyes checked since I already had contacts and they said they would waive the fitting fee, so they ordered me 3 new boxes of contacts through my insurance, I paid the extra cost and have a receipt saying I owe "$0". Now they say it was an error so I owe the fitting fee after all and if I don't pay they are sending it to collections. They even tried to keep my prescription from me after insurance paid. I gave them an extra star because the doctor was nice to my kids. read more

Overpriced with a doctor who just didn't listen to me. I am getting used to this at the optometrists though. They are all apparently getting some sort of kick backs from companies to push certain products. But when my prescription hasn't changed in years and I know what works, just go with it! They were really expensive but did bend my glasses back into shape. But I will never go back. read more

I really like Dr. Chan and have appreciated her service to my child for over three years. The staff is friendly but I had an unfortunate experience with their new receptionist, who failed to verify my insurance, gave me incorrect information on my deductible, and proceeded to overcharge me for two consecutive visits. After confirming with my insurer, they spoke with her and she was not very "pleased," as the rep put it. Why the drama? Just acknowledge the mistake and reimburse me! I finally got over $100 back, but never was there an apology or honest acknowledgement of the mistake from her, or management (who knew what happened). They've lost my business. read more

I got an exam about 10 months ago and then decided that I should purchase some new frames for my new prescription. I picked out relatively expensive Lindberg frames because I thought they were a good fit and looked stylish. I was then told about a buy one - get one half off deal and was asked if I work on a computer much. I said yes, since I do, and was then recommended to think about buying a specialized pair made specifically to reduce eye strain with a glare resistant coating that I was told would be much more comfortable while I worked. I was skeptical, but agreed because of the BOGO offer. Well, to my pleasant surprise, they were absolutely right. My specialized computer glasses are extremely comfortable and my eyes are much less tired at the end of the day, so consider me a converted believer! Last week, one of the arms of my original Lindberg frames unfortunately broke and I returned to the Precision Eye Care Office to see if they could ix them. They unfortunately could not, and my particular model had been discontinued. Nevertheless, the staff did some digging and contacted the frame rep who happened to have one set of my frames left as part of her display and they were able to secure those for me and replace my frames at no cost to me. Needless to say, you have a very satisfied customer in me! read more

Really appreciate a well run business. Knowledgeable and helpful staff made what can be a trying experience actually fun. And I am excited to get my new glasses read more

Not sure where these other reviewers went, but I had a wonderful experience. I made an appointment over the phone - the receptionist was a peach. My wife and I went in around 11am and the office was relatively quiet. Very clean and new building, with cool, vintage decor underneath the glasses display cases (monocles and such). We were seen promptly. New patient info was short and sweet, done on an iPad. I did a few tests with a junior technician regarding basic eye health, who was professional and friendly. Then I saw Dr. Chan for my glasses eye exam. They were able to take my old glass and analyze them to get a sort of 'starting point'. Dr. Chan was funny and friendly. Was out and looking at frames by 11:30am. Total signup at front desk through exam was 30 minutes. Glasses specialist was very helpful. Knew all the frame and lens particulars. Helped me know from the get-go what my insurance will and will not cover. She worked with my wife (wise) to recommend what ended up be the perfect frame (Nike frame with a groovy amber on the sides). Staff was incredibly kind, professional, and funny (lots of smiles) over the phone and in person. I've been wearing glasses since I was 6 (over 20 years) and contacts since 13 (almost 15 years). I've been to literally dozens of offices, from private practice to Walmart (when not having insurance). This was a very good experience and I recommend them highly. Maybe things have changed since the 2 years or so from these other reviewers, but I just had to jump in here with a more current review. I will update here once my glasses come in and are fitted if there is anything to the contrary to report. ** (Medical offices don't decide what your insurance will cover, and many insurance companies will initially say they will cover X amount at and later change their mind. Somewhat silly to blame your insurance issues on a particular office when your coverage fluctuates.) read more

If I could give no stars, I would. My vision coverage is quite good, and I expected to pay my $25 co-pay and get my new glasses. Instead, after I picked out my frames (which were well within what my plan covers), I was told my glasses would cost me nearly $175. And why is that? Because of upsell, upsell, upsell! They included in the cost every expensive option for lenses you could ask for... did not inquire if I wanted that, just presented it as the only option. When I asked what it would cost to just get what my plan covered, the staff member tried to talk me out of it, interrupting me to explain the benefit of the different charges. I smiled politely and told them I appreciated their time, but would be taking my business elsewhere - to an office who listens to what the customer actually wants. For what it's worth, their frame selection seemed to have a lot of markup as well - I am educated about the brands of eyewear I like, and the same brands at this office were 20% - 30% higher than other offices. Buyer beware. read more

My experience started out good. They were friendly and helpful. While going through all of the tests, the tech told me that I am right eye dominant. It was a surprise to hear that since I have always been told that I am left eye dominant, but who am I to know? They know better than me. I do mono-vision, meaning I only wear one contact in my left eye so I can see far away and also read. I have also been wearing toric lenses for years because of astigmatism. I brought in a copy of my expired prescription and told them that they were working well for me. The doctor spent less than 15 minutes with me, told me she wasn't prescribing the toric lenses (no explanation given), and gave me a contact to try out for my right eye, since the tests showed I was right eye dominant. While checking out I couldn't read the documents they had me sign and on the way home, I couldn't even read street signs without squinting. I wanted to give it a chance so I wore it to work the next day, but couldn't read what was on my computer, so I called and explained what I was experiencing. I told them I didn't think I was right eye dominant. The person I spoke to told me that I am right eye dominant, but they would leave a contact for my left eye up front to try. She said "The doctor said that you will not be able to see as well since mono-vision wearers almost always wear the contact in their dominant eye." I figured anything was better than the contact they gave me the day before. The second contact worked much better, but it was not a toric lens (still no idea why she changed that) and I have to blink a lot and squint to be able to see clearly. In the end I ordered two boxes of the second contact they prescribed because my insurance would pay for it and my insurance will not pay for a new exam until next year. So, I now see worse than I did the day I walked in to Precision Eye Care. I wasn't going to argue with them. It seemed that it was more important for them to be right than to make sure I can see well. read more

Way over priced!! I went there since they were on my VSP list. They were unfriendly to begin with, absolutely no reception! Several people waited for them to help without any response. My eighteen old daughter had a exam and the Dr. never even acknowledged me and my daughter was not even given her prescription!! When we finally saw the receptionist, she snapped at me when I asked if she needed any information from me, the parent that insures her!! Afterwards when we got the price after insurance, for single vision glasses was $300!! I found better glasses at Costco without insurance for half the price!!! We called to ask them to fax over the RX. I had a RX in hand and my glasses would have been near $500 after insurance. They were rude and made us feel like dirt when we did not buy any glasses!! Even though my insurance paid over $100 for a 15 minute exam! No dilation offered either. DO NOT GO there unless you have lots $$$$$ to throw away....... then they may be nice to you. read more

I've been going to see Dr. Chan since I moved to Vancouver and have never had a bad experience. The folks there are all pretty nice and helpful. They're a little on the pricey side but I usually just order my contacts from them which hasn't been too bad. They're also pretty generous with the samples they give me while I'm deciding or waiting for my order. read more

Beware of high costs and fees -- call ahead first! I went in for a basic eye exam, expecting the price to be similar to a couple other places I've been to in Vancouver. I made the mistake of not calling ahead first. A new patient standard eye exam (with refraction) is $205 (compared to $120-$140 elsewhere) and a contact lens fitting is $100 (compared to $30-$50 elsewhere). They also charge for a $45 wellness screening. I went in expecting to pay between $150-$190 for everything and was shocked at the final price of $314 -- and this was AFTER they gave me a 10% discount! Dr. Ray and the staff were professional but no one could give me an answer on the phone later as to why prices are 50% more than other comparable established clinics. If money is no object, this is your place. However, I will be purchasing my contacts elsewhere and picking a new eye care provider next time. read more

I had an odd experience at Precision Eye care that makes me want to go back to Sears where I used to get my exams done. After they called my name, the assistant lady asked me a lot of questions in one of the rooms. She asked if I smoked or drank and I said no but she seemed annoyed at my answer. Then, she asked if I wanted to have the yellow eye drops or the dilated pupils and I said that I did not mind the dilated eyes. She acted bothered by this answer too but did not give me either one.Then I waited for about 10 min before the doctor came in and she was nice but after I left I began experiencing a pain in my left eye that I did not have prior to my appointment. read more